1. Reigate and Banstead Borough Council Residents survey October 2014 Ania Janz Danielle Collins

2. 2 The key objectives of the residents’ satisfaction survey are to Identify the overall satisfaction with the local area and the Reigate & Banstead Borough among residents. Understand what areas are important for the residents and how they evaluate the Council’s work in each of these areas. To establish which areas should be of more focus and where the necessary improvements should be made to increase satisfaction among residents. The research has been repeated in 2014 (1 st wave towards the end of 2013) to monitor. residents’ response to actions and changes introduced by the Councils and aid future planning so it is in line with residents’ expectations.

3. 3 Who we spoke to The survey was sent to the adult residents of Reigate and Banstead borough by email. Respondents were drawn from the council’s online data base and also recruited via the website and Facebook/Twitter pages. How we went about it 5-10 minute online survey among Reigate and Banstead residents. Data weighted by age and gender to ensure it is representative for the borough residents. Wave 1 2013 –between 12th November- 2nd December 2013 (738 completes). Wave 2 2014- between the 17th September- 8th October 2014 (640 completes). Standard error of +/- 3.87%.

4. ©2013 Tpoll The contents of this document remain the copyright of Tpoll. It is not to be used or released to any other party without prior written permission 4

5. 5

6. 6 Overall satisfaction with local area Q2. Overall, how satisfied or dissatisfied are you with your local area as a place to live? Base: All Reigate and Banstead Borough residents W1 2013 (738) W2 2014 (640) 85%84%Satisfied:

7. 7 Overall satisfaction with local area by demographics 2014 Q2. Overall, how satisfied or dissatisfied are you with your local area as a place to live? Base: All Reigate and Banstead Borough residents) W2 2014 (640) Male (294) Female (346) Under 35 (39) 35 to 44 (115) 45 to 54 (181) 55 to 64 (127) 65+ (178) Have children (202) Do not have children (438) Full time (245) Part time (77) Self employed (60) Retired (178) 35-44 yr old: 7% down vs 2013

8. 8 Factors important in making somewhere a good place to live (2014 vs 2013) Q.1b How important are the following areas in making somewhere a good place to live? Base: All Reigate and Banstead Borough residents W1 2013 (738) W2 2014 (640) % Very important

9. 9 Satisfaction with local area 2014 Q3. How satisfied or dissatisfied are you with each of the following ? Base: All Reigate and Banstead Borough residents W2 2014 (640) % Satisfied 75% 73% 71% 56% 50% 47% 39% 28% 26% 25% 17%

10. 10 Satisfaction with local area (2014 vs 2013) Q3. How satisfied or dissatisfied are you with each of the following ? Base: All Reigate and Banstead Borough residents W1 2013 (738) W2 2014 (640) % Very/fairly satisfied Under 34 more satisfied with health services this year (77% vs 65%)

11. 11 Q.1b How important are the following areas in making somewhere a good place to live? Q3. How satisfied or dissatisfied are you with each of the following ? Base: All Reigate and Banstead Borough residents W2 2014 (640) Areas for improvement = Lowered in importance W1 vs W2

12. 12

13. 13

14. 14 Overall satisfaction with local Council Q6. Overall, how satisfied or dissatisfied are you with your Reigate & Banstead Borough Council? Base: All Reigate and Banstead Borough residents W1 2013 (738) W2 2014 (640) 67%58%Satisfied: 20132014 Men61%50% Women72%64% 35-4470%53% 45-5465%54% With children 66%51% Full time70%51%

15. 15 Overall satisfaction with local council over time Q6. Overall, how satisfied or dissatisfied are you with your Reigate & Banstead Borough Council? Base: All Reigate and Banstead Borough residents W1 2013 (738) W2 2014 (640)

16. 16 Overall satisfaction with local council by demographics 2014 Q6. Overall, how satisfied or dissatisfied are you with your Reigate & Banstead Borough Council? Base: All Reigate and Banstead Borough residents) W2 2014 (640) Male (294) Female (346) Under 35 (39) 35 to 44 (115) 45 to 54 (181) 55 to 64 (127) 65+ (178) Have children (202) Do not have children (438) Full time (245) Part time (77) Self employed (60) Retired (178

17. 17 Reigate & Banstead Borough Council: Provides good value for money Q4. To what extent do you agree with the following statements? Reigate & Banstead Borough Council… Base: All Reigate and Banstead Borough residents W1 2013 (738) W2 2014 (640) 42%39%Agree: 20132014 Men40%32% 45-5443%32% No children 66%51% Full time 43% 33%

18. 18 Reigate & Banstead Borough Council: Is committed to helping people succeed Q4. To what extent do you agree with the following statements? Reigate & Banstead Borough Council… Base: All Reigate and Banstead Borough residents W1 2013 (738) W2 2014 (640) 27%26%Agree:

19. 19 Reigate & Banstead Borough Council: Works to deliver high quality services Q4. To what extent do you agree with the following statements? Reigate & Banstead Borough Council… Base: All Reigate and Banstead Borough residents W1 2013 (738) W2 2014 (640) 51%52%Agree: 20132014 Under 34’s47%59%

20. 20 Reigate & Banstead Borough Council: Keeps residents informed of key services and decisions Q4. To what extent do you agree with the following statements? Reigate & Banstead Borough Council… Base: All Reigate and Banstead Borough residents W2 2014 (640) 54%Agree: 51% Females 57% Children in HH

21. 21 Importance of services provided 2014 Q5a. How important are the following services provided by Reigate & Banstead Borough Council to you? Base: All Reigate and Banstead Borough residents W2 2014 (640) % Important 98% 96% 95% 87% 83% 82% 77% 53% 48% 46%

22. 22 Importance of services provided W1 vs W2 Q5a. How important are the following services provided by Reigate & Banstead Borough Council to you? Base: All Reigate and Banstead Borough residents W1 2013 (738) W2 2014 (640) % Very important

23. 23 Views on council tax increase Q7 The Council is considering increasing Council Tax by around 8p per week, or £4.03 per year, for a Council Tax Band D property (the most common rating in the borough).What is your view about such an increase? Base: All Reigate and Banstead Borough residents W2 2014 (640) 65+ (178) Retired (178) 71%Don’t object: 52% Retired support

24. 24

25. 25

26. 26 Agreement with: I feel safe living in Reigate & Banstead 84%Agree: Q9 To what extent do you agree with the following statement? “I feel safe living in Reigate & Banstead” Base: All Reigate and Banstead Borough residents W2 2014 (640) 86% Female 90% under 34’s “I just feel safe walking anywhere. I would like to see a more visible presence of community policing but in this day and age it costs money.” “My car has been vandalised on numerous occasions, and there's nothing the Police were able to do. Better lighting or CCTV would be useful is such circumstances.” “There have been an astonishing number of burglaries in the area in recent times, and this doesn't seem to be decreasing. Also, we live next to Yattendon school, the parents park in extremely dangerous places during drop-off and collection, and this makes leaving our house in the car a nerve-wracking experience.” “There are too many large groups of youths out late at night being rude,drinking and very noisy. Where are the POLICE” Many would like to see more police on the streets

27. 27 Awareness of a new Joint Enforcement Team (JET) Q10 Are you aware that the Borough Council, in partnership with Surrey Police, has introduced a new Joint Enforcement Team (JET) to deal with issues of anti-social behaviour and improve enforcement? Base: All Reigate and Banstead Borough residents W2 2014 (640) Males (294) 65+ (178) Full time (245) Retired (178) 31% Males 33% 65 plus 26% Work full time 33% Retired

28. 28 Agreement with statements Q11 As part of its efforts to help reduce crime and anti-social behaviour the Council maintains 123 CCTV cameras across the borough at a cost of £140,000 per year. To what extent do you agree with the following statements Base: All Reigate and Banstead Borough residents W2 2014 (640) % I totally agree/slightly agree 70% 65 plus 69% Retired 53% 65 plus 54% Retired Older people are more convince in the effectiveness and importance of CCTV

29. 29

30. 30

31. 31 Agreement with statements Q12 Which of the following statements do you agree with the most? Base: All Reigate and Banstead Borough residents W2 2014 (640) with children (202) part time (77) The number of flights at Gatwick… 74% Allowed to grow 26% capped/reduced 77% Children in HH 42% part time

32. 32 Importance of the aspects for the proposed runway at Gatwick Q13 When it comes to the proposed 2nd runway at Gatwick, how important are the following to you? Base: All Reigate and Banstead Borough residents W2 2014 (640) % Very/quite important

33. 33 Importance of the aspects for the proposed runway at Gatwick Q13 When it comes to the proposed 2nd runway at Gatwick, how important are the following to you? Base: All Reigate and Banstead Borough residents W2 2014 (640) Male (294) Female (346) Under 35 (39) 35 to 44 (115) 45 to 54 (181) 55 to 64 (127) 65+ (178) Have children (202) Do not have children (438) % Very/quite important MaleFemaleUnder 3435 to 4445 to 5455 to 6465+ChildrenNo children Reducing congestion on local roads and rail 90%86%90% 87%83%90%87%88% Reducing noise and air pollution81%91%79%90%88%87%84%90%84% Reducing environmental damage 75%86%69%82%86%83%81%86%78% Bringing investment in local roads and rail 78% 87%85%72%76%72%77%79% Reducing pressure on housing and public services (e.g. schools, hospitals) 72%82%74%82%81%72%74%83%74% Providing employment opportunities 67%74%69%73%69%77%66%68%72% Generating demand for local businesses 64%70%62%75%64%73%61%67%68% Providing more flights to additional destinations 43%39%44%41%38%42% 39%42%

34. 34 Agreement with statements Q14 Which of the following statements do you agree with the most? Base: All Reigate and Banstead Borough residents W2 2014 (640) work full time (245) female (346) 45 to 54 (181) with children (238) The benefits of a second runway at Gatwick airport would… 19% Females 17% 45 to 54 19% with children 33% 45 to 54 30% work full time

35. 35 Agreement with statements Q15. If a third runway was to be built at Heathrow airport, which of the following effects is most likely at Gatwick airport? Base: All Reigate and Banstead Borough residents W2 2014 (640) A third runway at Heathrow airport would… 24% 55 to 64

36. 36

37. 37 Services used to recycle textiles and clothing Q16 Now thinking about recycling...Do you currently use any of the following service to recycle textiles and clothing? Base: All Reigate and Banstead Borough residents W2 2014 (640) 81% Female 87% Part time 33% Female 33% under 34’s

38. 38 Take up of opportunities to recycle more Q17 Would you like the Borough Council to introduce a from home recycling and refuse collection service to give you more opportunities to recycle textiles and clothing? Base: All Reigate and Banstead Borough residents W2 2014 (640) 55%Yes: 69% under 34’s

39. Thank you

40. 40

41. 41 Respondent demographics Q11. Are you? Q12. Please indicate your age? Base: All Reigate and Banstead Borough residents W1 2013 (738) W2 2014 (640) GenderAge W1 2013 W2 2014

42. 42 Respondent demographics Q14. How many children under the age of 18 do you have living at home with you? Q15. Which of these activities best describes what you are doing at present? Base: All Reigate and Banstead Borough residents W1 2013 (738) W2 2014 (640) Day to day activities limited due to health problems?

43. 43 Respondent demographics Q14 How many children under the age of 18 do you have living at home with you? Q15 Which of these activities best describes what you are doing at present? Base: All Reigate and Banstead Borough residents W1 2013 (738) W2 2014 (640) Number of childrenWorking status

44. 44

45. 45 Overall satisfaction with local council by demographics W1 vs W2 Q6. Overall, how satisfied or dissatisfied are you with your Reigate & Banstead Borough Council? Base: All Reigate and Banstead Borough residents W1 2013 (738) W2 2014 (640)

46. 46 Overall satisfaction with local area by demographics Q2. Overall, how satisfied or dissatisfied are you with your local area as a place to live? Base: All Reigate and Banstead Borough residents 2013 (738) 2014 (640) **see notes for further base sizes

47. 47 Importance of the aspects Q13 When it comes to the proposed 2nd runway at Gatwick, how important are the following to you? Base: All Reigate and Banstead Borough residents W2 2014 (640) Reducing congestion on local roads and rail Reducing noise and air pollution Reducing environmental damage Bringing investment in local roads and rail Reducing pressure on housing and public services (e.g. schools, hospitals) Providing employment opportunities Generating demand for local businesses Providing more flights to additional destinations 88% 87% 81% 78% 77% 71% 67% 41% % Important