1. Supporters, Mediators, Champions: C+V Organisations in an Inclusive Information Society Susan ODonnell Models Research NUI Maynooth, 7 March 2002

2. Research findings Study on Voluntary Organisations and an Inclusive Information Society in Europe www.models-research.ie/publications/list.html Found three roles: supporters, mediators and champions

3. Training and Employment Increasing employment opportunities for staff and volunteers Training in basic computer skills Training aimed at sustainable employment

4. Democratic Participation and Online Content Supporting the online political process Strengthening civil society Expanding online content and the public sphere

5. Building social capital Increasing awareness of ICTs Building trust in ICTs Building online support networks for disadvantaged groups

6. Supporter Role Most common role for voluntary organisations A natural extension of their work in communities or with disadvantaged groups Provide awareness of and sense of trust in IT

7. Mediator Role Look for opportunities to encourage people to use IT Mediate government online information Make the benefits of IT available to those without it

8. Champion Role Deliver support and services to encourage IT access and effective use Produce information and put it on the Internet (including discussion lists) Encourage people to produce information and other content for the Internet

9. Thank you! Susan ODonnell Models Research Abbey House 15-17 Upper Abbey St. Dublin 1 Susan@models-research.ie