1. Presented by Team 3 CHUNG Wai Ling, Coring GUAN Zhi Ying QIAN Qing WANG Mingli WONG Kit Ping, Lucinda Kevin LEE 21 April 2008 The Future Library : Services

2. Characteristics Full range of quality services to support all areas of academic activity Learning focused Friendly Free & fee Customized IT enabled Instant access 24/7 Group & individual oriented Interactive and proactive Encouraging of discovery via e-learning and e-research

3. Circulation services Self-service loans and returns of books, periodicals, audio- visual materials, etc., using RFID SMS library notice service Interbranch loans and returns Interlibrary loans and returns Document delivery service to desk-top Reserve collection service: print & electronic Retrieval of books and documents from offsite storage

4. Reference Enquiry service via: Face to face Email Telephone Fax MSN Live chat Second Life User education Library / research guides Library classes Database / electronic resources demonstrations Library knowledge database using Wiki and other Web 2.0 technology User survey Novelty searching

5. Collection Development Develop a quality print and electronic collection using the latest technology Subject liaison Preservation Gift and exchange

6. Media Services Loans Play-back services in individual booths or group viewing rooms using latest technology, e.g. blue ray Video streaming Video-on-demand Provision of special needs, e.g. equipment for vision impaired users Digitization of AV materials Production of AV materials for teaching Microfilming service

7. Reading Places Single study carrels Group study / discussion rooms Lounge or comfortable sitting area Wireless LAN throughout library Loans of laptops Laptop lockers with battery charging facility Loans of wireless LAN card

8. Printing / Photocopying / Scanning Self-service printing, photocopying, and scanning services On demand printing

9. Library Development / Public Relations Library visits Library newsletter Library blogs Book talks Exhibitions Other library development services, e.g. “Honour with books”

10. New Businesses Coffee shop Food and drinks Mega store books, periodicals, computers and accessories, library souvenirs, music CDs, DVDs, etc.

11. Services which could be moved to the Learning Commons Libraries should still provide a range of library services but some could be moved to / merged with the Learning Commons, e.g. Database searching Scanning, photocopying and printing IT support Media services Reference services Reference services – dramatically different

12. Offsite Services and 24/7 Access Access to electronic resources Learning Commons Self-check units using RFID Computers with internet access, software for searching, assignment completion and presentation Printing, photocopying and scanning Enquiry service Reading / discussion rooms Vending machines for food and drink, stationery, etc.

13. Services: Physical vs Virtual Library Physical libraries are developing into virtual / electronic libraries The new library will remain a hybrid library offering physical learning spaces and services to facilitate customized learning, but with more and more electronic services delivered to the users

14. Thank You!