1. Welfare Benefits Revenues, Benefits and Customer Services Helen Bilham – Business Support and Improvement Manager Leigh Noall – Business Development Officer

2. Introduction Our Service Overview of Cornwall’s demographics Welfare Team: Resources Activity Results Mapping of welfare provision The future Questions/contact details

3. Our Service £250,000,000 Council Tax collected £132,000,000 Business Rates collected £196,000,000 Benefits paid out Increase in benefits caseload Shrinking resource Coalition gov’t proposals for benefits

4. Cornwall’s demographics Source: Department for Communities and Local Government (2007) The English Indices of Deprivation 2007

5. Resources Six Welfare Visiting Officers (5.6 FTE) One Admin Support Officer (0.5 FTE)

6. Welfare Team activity Maximisation of all welfare benefits Take-up activity targeted in partnership with Community Intelligence Advocacy and representation at tribunals Assistance and advice – signposting to other specialist advisors Partnerships – e.g. Cornwall Fire & Rescue Service

7. Results 2009/10 - £ 2,203,084 Cost £ 122k – a positive gain of 18:1 2010/11 - £ 2,217,328 (January) 77 pence in the pound is spent in the local economy ( £ 1.7m last year).

8. Examples of Data Captured DataDetailUse Customer age groupUnder 16/16-24/25-59/over 60Demographic analysis Number of school age children in household To measure effectiveness of activity against Council ’ s aim to reduce child poverty Source of referralCornwall Fire & Rescue Service, Age UK, Mental Health Team, NHS, Adult Social Care and many others To measure effectiveness of joint working with partners ‘ Other ’ welfare workSuch as attendance at public meetings and those arranged by partners Time input ratio to results Take-up activityData to capture activity such as targeted mail shots and community based activity To measure results of take-up activities and learn from each in order to improve the next Inter-agency workMeetings/liaison with DWP agencies to build develop joint strategies and take-up campaigns Building/strengthening partnerships to improve service to our customers and communities Referral successfulYes/NoTo measure percentage of cases where benefit gained (that would not have otherwise have been claimed) Financial informationBroken down into benefit typesHow much of a real difference is the Welfare Team making to individuals, communities and the County in financial terms Benefit typesAll welfare benefitsTo identify market trends and inform forward planning

9. Mapping of welfare provision Who exactly does what, where? Synergies, efficiencies, simplification for customers

10. Contacts Helen Bilham – Business Support and Improvement Manager 01736 336545  helen.bilham@cornwall.gov.ukhelen.bilham@cornwall.gov.uk Leigh Noall – Business Development Officer 01736 336532  leigh.noall@cornwall.gov.ukleigh.noall@cornwall.gov.uk

11. Cornwall Council County Hall Truro TR1 3AY Tel: 0300 1234 100 www.cornwall.gov.uk