1. Product Returns Parts Technician First Period Material Handling and Storage 270102h

2. © 2012, Her Majesty the Queen in right of the Province of Alberta

4. Figure 1 - Warranty parts. (Photographed at Hi-Way Services Ltd.)

5. © 2012, Her Majesty the Queen in right of the Province of Alberta Figure 2 - Casting number.

6. © 2012, Her Majesty the Queen in right of the Province of Alberta Figure 3 - Return policy posted. (Photographed at NAPA Auto Parts)

7. © 2012, Her Majesty the Queen in right of the Province of Alberta Figure 4 - Return policy printed on invoice.

8. © 2012, Her Majesty the Queen in right of the Province of Alberta Figure 5 - Invoice stamped "Non-returnable."

9. © 2012, Her Majesty the Queen in right of the Province of Alberta Figure 6 - Sample credit note.

10. © 2012, Her Majesty the Queen in right of the Province of Alberta Figure 7 - Relationship between time and restocking charges.

11. © 2012, Her Majesty the Queen in right of the Province of Alberta

13. Table 1 - Discrepancy report on parts order.

14. © 2012, Her Majesty the Queen in right of the Province of Alberta

16. Figure 8 - Product lot number.

17. © 2012, Her Majesty the Queen in right of the Province of Alberta Table 2 - Return Goods Authorization Form (RGA).

18. © 2012, Her Majesty the Queen in right of the Province of Alberta Table 3 - Returned goods request form.

19. © 2012, Her Majesty the Queen in right of the Province of Alberta Figure 9 - Recycling plastic. (Photographed at Federated Co-op Ltd.)

20. © 2012, Her Majesty the Queen in right of the Province of Alberta Figure 10 - Cardboard compactor. (Photographed at Finning Canada Ltd.)

21. © 2012, Her Majesty the Queen in right of the Province of Alberta

22. Figure 11 - Invoice with core charge.

23. © 2012, Her Majesty the Queen in right of the Province of Alberta Figure 12 - Core charge decal.

24. © 2012, Her Majesty the Queen in right of the Province of Alberta Figure 13 - Credit note with core credit.

25. © 2012, Her Majesty the Queen in right of the Province of Alberta

26. Figure 14 - Cores returned in their original box. (Photographed at NAPA Auto Parts)

27. © 2012, Her Majesty the Queen in right of the Province of Alberta Figure 15 - Track roller cores. (Photographed at Finning Canada)

28. © 2012, Her Majesty the Queen in right of the Province of Alberta Figure 16 - Turbo charger core. (Photographed at Finning Canada)

29. © 2012, Her Majesty the Queen in right of the Province of Alberta Figure 17 - Fuel injector core. (Photographed at Finning Canada)

30. © 2012, Her Majesty the Queen in right of the Province of Alberta Figure 18 - Cylinder head core. (Photographed at Finning Canada)

31. © 2012, Her Majesty the Queen in right of the Province of Alberta Figure 19 - Crankshaft core. (Photographed at Finning Canada)

32. © 2012, Her Majesty the Queen in right of the Province of Alberta Figure 20 - Engine core. (Photographed at Finning Canada)

33. © 2012, Her Majesty the Queen in right of the Province of Alberta Figure 21 - Engine core stretch wrapped. (Photographed at Waterous Power Systems)

34. © 2012, Her Majesty the Queen in right of the Province of Alberta Figure 22 - Transmission assembly core. (Photographed at Waterous Power Systems)

35. © 2012, Her Majesty the Queen in right of the Province of Alberta

36. Figure 23 - Accumulation of core. (Photographed at NAPA D.C. Edmonton)

37. © 2012, Her Majesty the Queen in right of the Province of Alberta Figure 24 - Cores in storage. (Photographed at Waterous Power Systems)

38. © 2012, Her Majesty the Queen in right of the Province of Alberta Figure 25 - Typical remanufactured core policies printed in parts catalogue. (Photographed at NAPA Auto Parts)