1. How did we get Here and Where are We? Outcomes Assessment at Carteret Community College

2. Some background Associate, Diploma, and Certificate programs: 34 Curriculum Enrollment: 1,600 Online Courses Offered: 78 (F/H) Full-time Faculty: 68 Part-time Faculty: 95 Staff/Administration: 108

3. A little more background Reliance on anecdotal data Lack of purposeful, systematic, institution-wide assessment process DL expanding rapidly No concerted advising program Retention rate: ~50% Annual graduation rate: ~16% SACS on the horizon

4. Proposed Solution Assessment Distance Learning Advisement Title III

5. Goals and Objectives Goal 1 Improve assessment of student learning and institutional effectiveness

6. Goals and Objectives Goal 2 Improve student retention through increased focus on instructional technology and methodology

7. Goals and Objectives Goal 3 Improve student retention through increased focus on advising

8. Outputs and Outcomes The Dialogue - from the top down…and the bottom up Professional Development (workshops, workshops, & more workshops) Institutional Level Learning Outcomes Program Level Learning Outcomes Program & Unit Reviews Closing the loop An ongoing quest for Quality Assessment

9. Establishing a common language - Outputs vs. Outcomes Institutional Level Learning Outcomes Program Outcomes Administrative Outcomes Program Level Learning Outcomes Program Review Administrative Unit Review

10. Key Dates 2006 October: Title III award received ~ 2007 January: First outcomes assessment workshops~ ~ February: Institutional Level Learning Outcomes identified ~ April: Revision of Program Review process begins ~ June: Intensive, week-long Outcomes boot camp ~

11. Key Dates 2007 July: Begin working with administrative units on Outcomes Assessment ~ July: Phase I (Program Review ) programs & working teams identified ~ August: Phase I training held ~ August: Administrative Review process revised; trainings held ~

12. Key Dates 2007 September: Program Level Learning Outcomes & Administrative Unit Outcomes workshops held ~ September: Survey writing workshops held ~ September: Focus on assessing Distance Learning (select online & seated courses; peer review process, quality assessment) ~

13. Key Dates 2007 November - December: Reading/scoring ILLOs~ 2008 January - March: Working with programs/units on data collection April-June: Collecting data / Use of results

14. Assessment Outputs January 2007 6 workshops 54 FT faculty 18 PT faculty 20 staff June 2007 4 days of workshops One-on-one with Phase I teams ILLO workshop 44 FT faculty September 2007 4 overview workshops 12 Admin Outcomes workshops 8 follow-up workshops 4 Instructional Outcomes workshops 36 FT faculty 63 staff September 2007 Survey Writing Workshops (2) 16 Faculty / 12 Staff

15. Assessment Outcomes Institutional Level Learning Outcomes

16. Assessment Outcomes Institutional Level Learning Outcomes…the details Establishing the ILLOs (which courses, which assessments, etc..) Getting the instructors on board (FT & PT) Collecting the assessment data Teams of readers Random sampling Analyzing the data Using the Results

17. Assessment Outcomes Administrative Unit Outcomes

18. Assessment Outcomes Administrative Unit Outcomes 75% of students who receive 2+ hours of math tutoring during the semester will successfully complete the intended course.

19. Assessment Outcomes Administrative Unit Outcomes Establishing the culture of assessment Defining the outcomes Identifying the assessments Collecting the data Analyzing the data Using the Results

20. Assessment Outcomes Program Level Learning Outcomes

21. Assessment Outcomes Program Level Learning Outcomes Proficiency in Water Quality Analysis: Students will demonstrate ability to test and analyze water samples.

22. Assessment Outcomes Program Level Learning Outcomes Defining the outcomes Identifying the assessments Collecting the data Analyzing the data Using the Results

23. Assessment Outcomes Program Level Learning Outcomes

24. Assessment Outputs Instructional Program Reviews

25. Creating Artifacts Program Review Phases Assessment Outputs Program Review Phases

26. Assessment Outputs Program Review Teams

27. Assessment Outcomes Program Review Process May 2008 - 8 programs complete the process June 2008 - presentations to the Curriculum Committee June/July 2008 - debriefing sessions held (use of results!) August 2008 - Phase II programs begin the process

28. Assessment Outputs Administrative Unit Reviews

29. Assessment Outputs Administrative Unit Reviews (2008-2009) Administrative Services Bookstore Business Office / Finance Construction Human Resources IT Corporate & Community Education Basic Skills Occupational Extension Small Business Center

30. Learnings Communication: getting people to understand - getting people to show up; advance warning is key Developing a system - creating consistency in forms & documents Workload - tapping the unusual suspects Being inclusive - developing relationships & rapport across campus Assessments: shoot for whats available Convincing people that its not just SACS

31. Creating Artifacts The Blog http://ccctitle3.wordpress.com/

32. Creating Artifacts The Newsletter

33. Culture of Improvement: Outcomes Assessment Use of Results Results Constant Analytical Purposeful Honest Accountable

34. Learnings

36. Contact Information Donald Staub, Director, Title III, Carteret Community College staubd@carteret.edu staubd@carteret.edu 252- 222-6010 http://ccctitle3.wordpress.com/