1. QHR Monthly Quality Call How to Engage Staff in Quality presented by King’s Daughters Medical Center
Friday, April 27, 2012
11:00 AM Central Standard Time
Call-in number , passcode
Welcome and Opening Remarks Donna Wood, Practice Leader Clinical Operations, QHR
Foundation for Quality Culture ……………………………..………..……Merida Johnson, Director Quality Management & Patient Safety, King’s Daughters Medical Center
King’s Daughters Medical Center
CEO Vision
Theoretical Framework
Hardwiring Quality
Structure Changes
Application: Lewin’s Theory of Change
Unfreezing: Process Changes
Changing: Management Tools
Refreezing: Staff Engagement in Quality/PI Activities
Questions and Answers
Next QHR Quality Call – Friday, May 25, 2012 at 11:00 AM CT:
Topic: Engaging Physicians in a Shared Quality Agenda
Presenter: Jamie Cox, Senior Consultant, Clinical Operations, QHR

2. King’s Daughters Medical Center
Merida Johnson
Director, Quality Management and Patient Safety
King’s Daughters Medical Center Brookhaven, Mississippi
Merida is a Registered Nurse with more then 30 years experience in Nursing Education and Administration. She received her B.S.N. at Louisiana State University Medical Center at New Orleans and her M.S.N. at the University of South Alabama. Prior to her affiliation with King’s Daughters Medical Center, Merida was the Clinical Operations Officer for LifeCare Hospitals of New Orleans and a Nursing Instructor at Holy Cross College in New Orleans.
Currently, Merida is a member of the National Association for Healthcare Quality and serves as a Board Member of the Mississippi Association for Healthcare Quality (MsAHQ) where she is responsible for Continuing Education. She is certified as a Healthcare Quality Professional and a Clinical Preceptor for graduate Nursing students at the University of South Alabama.
Merida has presented a poster on “Quality Culture Transformation” at the 2011 National Association for Healthcare Quality’s Educational Conference in Sacramento, California. She is a frequent contributor of patient safety and quality topics to Brookhaven's local newspaper and MsAHQ’s newsletter.

3. How to Engage Staff in Quality
April 27, 2012
King’s Daughters Medical Center Brookhaven, Mississippi
Call-in number , passcode

4. Foundation for Quality Culture
C.E.O. Vision
KDMC’s Mission
Theoretical Framework
Studer’s Pillars of Excellence
Lewin’s Theory of Change

5. Hardwiring Quality Structure Changes “Quality is a Priority”
Agenda item for all meetings
Hospital Strategic Plan
Quality goals and objectives
Quality and Performance Improvement
Performance evaluation item
Annual Departmental PI Presentations

6. Hardwiring Quality Studer’s Pillars of Excellence
Pillars as Agenda Categories
High-Middle-Low Conversations
Lewin's Theory of Change
Unfreezing
Change
Refreezing
Unfreeze
Change
Refreeze

7. Unfreezing: Quality Process Changes
Rapid Cycle Process Improvement Methodology
Short-term projects
Repeated PDSA Test Cycles
Attractive to Staff
Quality Rounding
Quality/PI conversations
Staff Training

8. Unfreezing: Change Management Tools
Force Field Analysis
Driving Forces
Restraining Forces
Ishikawa Diagram
Drill down causes of staff disconnect

9. Changing: Management Strategies
Senior Leadership Support
Quality Director as Change Agent
Quality Champions
Staff-Driven PI Teams
Making Quality and PI “child’s play”
Timely Rewards and Recognition

10. Refreezing: Staff Engagement in Quality Activities
PDSA Pep Rally – October 2010

11. Refreezing: Staff Engagement in Quality Activities
PDSA Football Tournament – October 2010

12. Refreezing: Staff Engagement in Quality Activities
The Great PI Adventure – May 2011

13. Refreezing: Staff Engagement in Quality Activities
“Hooray for Hollywood” – October, 2011

14. Refreezing: Staff Engagement in Quality Activities
“Washing In The Sink” – January 2012
A staff-created Hand Hygiene Video
View this video on YouTube at:

15. Questions
Merida Johnson, Director Quality Management and Patient Safety, KDMC
Please submit ideas or comments to:
Donna Wood, Practice Leader, Clinical Operations, QHR
Next QHR Quality Call:
Friday, May 25, 2012, at 11:00 am CT
Topic: Engaging Physicians in a Shared Quality Agenda
Presenter: Jamie Cox, Senior Consultant, Clinical Operations, QHR
Legal Disclaimer: Any sample quality program tool is intended to be reviewed and revised by a hospital to meet that hospital’s unique circumstances. Neither these tools nor any quality program tool should be used until it has been adopted by a hospital’s medical staff and governing board. Nothing herein is a substitute for the independent medical or clinical decision-making of any person.