1. Exemplary Customer Service Sales Seminars 211

2. What is Customer Service? Internal and external customers –Internal include people you deal with at school, work, or home –External include people you want to purchase or use your product or service Providing conscientious and helpful services to the customer Being polite and courteous Being respectful

3. Customer Service Means …

4. Building Your Skills Smile at everyone Greet people Thank the customer –At the end of the purchase transaction –When a matter has been brought to your attention –When someone has given you important information Remember the Golden Rule

5. Building Your Skills

6. Workshops Groups of 4 –1 person will be sales attendant in store –Others will be different types of customers Six different scenarios –Change roles for each person in group for each scenario –Provide evaluation on how to handle situation –Test your customer service skills in each scenario! –Summarize actions, reactions, and skill builders for each member in your group