1. Presented to: By: Date: Federal Aviation Administration System Wide Information Management (SWIM) Operational Responsiveness: An Emerging Trend - Intelligent Business Operations SOA Brown Bag #13 The SWIM Governance Team & Michelle Davis, Progress Software February 8, 2012

2. 2 Federal Aviation Administration SOA Brown Bag #13: Operational Responsiveness February 8, 2012 What Are We Hearing? Blind Spots Lack of a complete picture of where process data lives and how it is acted upon for informed decision making Lack of Process Flexibility Business changes fast and so the processes that support it must be more flexible Slow Time-to-Value Dynamic process management must act upon existing systems, databases, and applications without the need for rip-and-replace Stay in Compliance The demands of customers, suppliers, and surrounding regulatory environment are finite and ever-changing Needs for an Event-Driven Business Data, the foundation of any business, is driven by events (i.e. customer interactions, order processing, and information transfer)

3. 3 Federal Aviation Administration SOA Brown Bag #13: Operational Responsiveness February 8, 2012 Data And Tools Compound Challenges Completeness and reliability of information Visibility into the business Effectiveness of insights and decisions Ability to act and re-act User productivity and satisfaction Total cost of ownership Impacting These reports and analyses are not giving me any new insight… I wish I could… …dont trust the data Limited visibility on whats going on in my operation....now, and in the last few days Wish I could connect my info with another department so we could see how we impact each other Wish I can do the reports on my own and not wait for IT There seems to be multiple versions of the truth…data is in many different systems too Takes me days just to produce this simple report Too many IT assets and tools everywhere, many of them overlap and are redundant

4. 4 Federal Aviation Administration SOA Brown Bag #13: Operational Responsiveness February 8, 2012 Reduce and Avoid Costs Enhance Process Improvement Manage Through Collaboration Reduce Fraud Waste and Abuse Meet Mission Objectives Maximize Resource and Asset Utilization Improve Operational Performance Employ Commercial Best Practices Modernize IT Mitigate Risk Improve Program Performance Do More with Less Jump-Start Innovation Enable Continuity of Operations Create New Citizen Services Everyone Is Attempting To: Create a Foundation for Business Process Integration

5. 5 Federal Aviation Administration SOA Brown Bag #13: Operational Responsiveness February 8, 2012 Introduce and continuously improve new warfighter/customer services as RAPIDLY as required Identify and MITIGATE potential risks that waste taxpayer dollars Identify and solve problems with service delivery BEFORE impacting warfighter/customer satisfaction What If You Could Do The Following? Deliver the right information to the right stakeholders at the RIGHT TIME

6. 6 Federal Aviation Administration SOA Brown Bag #13: Operational Responsiveness February 8, 2012 Do One Or All Of These Impact Your Ability To Succeed? Incomplete Visibility Unable to see whats happening across the business Have no visibility into undocumented or legacy processes First hear about problems from customers Information about customers, products, shipments is incomplete or out-of-date Too Slow to Make Decisions Decision management is past-tense Struggling to make sense of deluge of information Inability to understand how combinations of events, transactions and processes will impact the business in real time Cannot anticipate opportunities or threats Brittle, Inflexible Processes Inability to make changes fast enough to respond to business needs Limited oversight of processes Cannot quickly react to regulatory changes to reduce exposure to noncompliant activity Not empowered to dynamically correct processes without IT involvement THE LACK OF BUSINESS OPERATIONS INTELLIGENCE HAS ENDED

7. 7 Federal Aviation Administration SOA Brown Bag #13: Operational Responsiveness February 8, 2012 What Makes Business Operations Intelligent? According to Gartner… Explicit, formal attention to business process design that demonstrates BPM/BPI Situation awareness mechanisms based on recent events Embedded/inline analytics via BAM, CEP or other near real- time processing Software support for intelligent responses such as a rules/orchestration engine

8. 8 Federal Aviation Administration SOA Brown Bag #13: Operational Responsiveness February 8, 2012 IMAGINE: A GPS Navigation System Driver enters an address Embedded optimization software calculates the best route The GPS device compares the location of the automobile with the planned route The device continuously maps the cars location, adjusts the estimated arrival time and alerts drivers before and when they need to turn or change directions If a turn is missed, the device notifies the driver and calculates a new route

9. 9 Federal Aviation Administration SOA Brown Bag #13: Operational Responsiveness February 8, 2012 GPS and Intelligent Businesses Business have the same opportunity to remove the risk of the unknown by building their own form of navigation systems with complex event processing and leveraging their existing investments in business intelligence and process automation software

10. 10 Federal Aviation Administration SOA Brown Bag #13: Operational Responsiveness February 8, 2012 Gartner: Intelligent Business Operations Emergence Of A New Category IDC: Business Navigation Systems Forrester: Next Generation Platform

11. 11 Federal Aviation Administration SOA Brown Bag #13: Operational Responsiveness February 8, 2012 Attributes Of An Intelligent BPMS (iBPMS) Strong synergy with IBO value!

12. 12 Federal Aviation Administration SOA Brown Bag #13: Operational Responsiveness February 8, 2012 Control Tower Complex Event Processing Business Process Management Business Rules & Decision Management Business Analytics Real world environment, including legacy systems Intelligent Business Operations (IBO) Responsiveness Requires A New Technology Approach

13. 13 Federal Aviation Administration SOA Brown Bag #13: Operational Responsiveness February 8, 2012 Unlimited Opportunities For Operational Responsiveness Business Growth –Expansion –Partner connectivity –Geographical migration Cost Control –Budget cuts –People reduction/consolidation Business Quality –Customer service/satisfaction –Speed of delivery Strategic Business Initiatives Line of Business Projects CIO/CFO driven programs Business Quality Regulated Businesses Outsourcing Projects ERP / CRM investments Key Performance Indicator programs Acquisitions, mergers, & divestitures Risk reduction & mitigation programs Infrastructure consolidation initiatives Human workflow management Financial compliance management Contact center optimization Employee & customer self-service Inventory management & optimization Category line extension Product lifecycle management IBO Opportunities are usually found in three main types of evolving business: These opportunities will be spoken of and handled differently depending on the roles of the individuals within the organization… yet they are they same drivers and value to the business.

14. 14 Federal Aviation Administration SOA Brown Bag #13: Operational Responsiveness February 8, 2012 Needed process improvements to facilitate and accelerate loan closings Automated business rules and loan closure processes; added events processing and correlation A unified portal enabled business users to prioritize loans, dramatically reducing the sales cycle and backlog IBO In Practice

15. 15 Federal Aviation Administration SOA Brown Bag #13: Operational Responsiveness February 8, 2012 Bringing It All Together For A Responsive Business 3.Uh oh! Fraud is going on (CEP) 2.Does the student qualify for the loan? (business rules) 1.Student applies for a loan online (business process) 7.Entire scenario modeled through the same interface (PCT) 6.Visualize, triage, & take action on process exceptions & activity (BPM) 5.Adjust the process execution to reflect the decisions (BRMS) 4.What do we do in this circumstance? (event rules) 8.Visibility and adjustment of business processes & rules by business users (RPM)

16. 16 Federal Aviation Administration SOA Brown Bag #13: Operational Responsiveness February 8, 2012 Continuous Business Process Improvement For A Responsive Business Progress | Savvion BPM All-in-one streamlined solution for business users to improve decision-making and enable continuous business process improvement for enhanced responsiveness Progress | Corticon BRM Business rules management for business users, enabling smarter decision management for enhanced business responsiveness Progress | Apama CEP Correlating business events enabling smarter decision management for enhanced business responsiveness Progress | Actional BTM Business transaction management and analytics for enhanced business responsiveness Progress Control Tower Pre-integrated complete interface for RPM-enabling technologies

17. 17 Federal Aviation Administration SOA Brown Bag #13: Operational Responsiveness February 8, 2012 Progress Software / FuseSource About Us: FuseSource is the leading provider of open source integration and open source messaging products, and is the only company that includes Apache project leaders to deliver enterprise-class products, services and subscriptions. The teams unsurpassed knowledge of Apache ServiceMix, ActiveMQ, CXF, and Apache Camel combined with years of experience in building mission-critical applications make FuseSource the safe and cost-effective choice for any integration project. FuseSource is a wholly owned subsidiary of Progress Software Progress Software Corporation (NASDAQ: PRGS) is an independent enterprise software company that enables businesses to be operationally responsive to changing conditions and customer interactions as they occur – to capitalize on new opportunities, drive greater efficiencies and reduce risk. The company offers a comprehensive portfolio of best-in-class enterprise software spanning event-driven visibility and real-time response, open integration, data access and integration, and application development and deployment 17

18. 18 Federal Aviation Administration SOA Brown Bag #13: Operational Responsiveness February 8, 2012 Government Making Progress Only the operationally responsive infrastructure is capable of managing continuous disruption. The most responsive business is capable of transforming disruption into an innovation opportunity

19. 19 Federal Aviation Administration SOA Brown Bag #13: Operational Responsiveness February 8, 2012 Questions and Comments