1. BT Security © British Telecommunications plc 1 Draft 4 (version 0.1 06/03/09) Security Transformation Journey

2. BT Security © British Telecommunications plc 2 Draft 4 (version 0.1 06/03/09) Welcome and introductionPat MulliganWelcome and introductionPat Mulligan BT Security – The Transformation story Andy TalbotBT Security – The Transformation story Andy Talbot People ImpactJacky WestPeople ImpactJacky West Security Professional CommunityJacky WestSecurity Professional CommunityJacky West QuestionsQuestions Date of next reviewDate of next review Topics to cover

3. BT Security © British Telecommunications plc 3 Draft 4 (version 0.1 06/03/09) BT Security – The Transformation Story

4. BT Security © British Telecommunications plc 4 Draft 4 (version 0.1 06/03/09) High Level Transformation & Change Plan 09/10 Q109/10 Q209/10 Q309/10 Q410/11 H110/11 H211/12 H111/12 H2 Vision, Goals, Objectives Blueprint Initial Project Portfolio Transformation Programme Definition Business Case & Plan SLTOIC/OEB Manned Guarding SOC Follow The Sun Build Gain Control Reduce Variation Transform As-is To-be Costs & Bens USC Policy/Compliance Review Process/Systems Model Skills/Training plan Detail Proj Plan- ning Simple To Do Business With Great Place To Work Simple To Comply Simple To Operate Automation Opportunities Score cards Firewall Simplification Quick Wins Trans TVP/Score cards Programme Management Of Change TLR supported by OVA Professional Communities/Job Fam

5. BT Security © British Telecommunications plc 5 Draft 4 (version 0.1 06/03/09) The Transformation Story We said we were going do 15% Business has moved forward – 28% over 2 years completed 115 FTE reduction – 14 % efficiency We have plans to undertake the additional 2% Create stability People plan in place – Security Job Family, Professional Community, Learning Plan Enabling activities next – effectiveness versus efficiency Next year is about effectiveness

6. BT Security © British Telecommunications plc 6 Draft 4 (version 0.1 06/03/09) People UpdateEngagementEngagement Creating a High Performing Team Excellent Skills Organisational Design and Transformation Strategic comms plan Pride Builders – taking part in transformation projects, Code of practice and people culture focus groups CARE Agile – EEI 3.48 (-0.16)Operate 3.42 - PCI 3.64 (-0.26) 3.66 Bulling & Harassment – 20% (+5%) HR Surgeries Mark to hold monthly Core Brief Security Talent pool Refresh of Group talent pool Build local security talent pool pan BT Develop succession plan Recognition Organisation build complete TLR reductions - BT Operate Selection process Future skills work – embedding in resource plans Process alignment activity OVA Design/Operate Sept 09 – OVA in Info Assurance com Phase 2 Transfers – EUT transfer Simply Straight Talking Training plan Focus on re-skilling training to support agency displacement - CLAS skills and accreditation New Security Job Family

7. BT Security © British Telecommunications plc 7 Draft 4 (version 0.1 06/03/09) Security Professional Community

8. BT Security © British Telecommunications plc 8 Draft 4 (version 0.1 06/03/09) Security Professional Community Security Professional Community Launch BTS in BTO; the Security Platform and N&SSD in BTI&D; BTGS Within the Security PC will be 6 security disciplines Design/Architecture Operations Governance & Assurance Risk Physical Validation

9. BT Security © British Telecommunications plc 9 Draft 4 (version 0.1 06/03/09) Questions?