1. ©2013 Cengage Learning. All Rights Reserved. Business Management, 13e Technology and Information Management 12.1 12.1Electronic Technology Fundamentals 12.2 12.2Information Management 12.3 12.3Technology and Business Strategy CHAPTER 12

2. ©2013 Cengage Learning. All Rights Reserved. Business Management, 13e 12.1 12.1Electronic Technology Fundamentals DLTs ● Describe the role of information in a modern business. ● Describe how the Internet provides information to users. ● Describe the basic technology infrastructure used by businesses. 2 CHAPTER 12

3. ©2013 Cengage Learning. All Rights Reserved. Business Management, 13e Managing in a Technology World ● Knowledge workers ● Data ● Information 3 CHAPTER 12

4. ©2013 Cengage Learning. All Rights Reserved. Business Management, 13e Technology Change ● Computing ● Moore’s Law ● Wireless technology 4 CHAPTER 12

5. ©2013 Cengage Learning. All Rights Reserved. Business Management, 13e The Internet Platform ● Internet ● World Wide Web 5 CHAPTER 12

6. ©2013 Cengage Learning. All Rights Reserved. Business Management, 13e Distributing Information ● Local area network (LAN) ● Server ● Wide area network (WAN) ● Intranets ● Extranets ● Search engine 6 CHAPTER 12

7. ©2013 Cengage Learning. All Rights Reserved. Business Management, 13e 12.2 12.2 Information Management DLTs ● Describe the information systems that managers use to aid in their decision making. ● Discuss the advantages and disadvantages of Internet-based communication. ● Describe how information systems can improve business operations. 7 CHAPTER 12

8. ©2013 Cengage Learning. All Rights Reserved. Business Management, 13e Managing Technology ● Organizing information systems ● Management information system ● Decision support system ● Executive information system 8 CHAPTER 12

9. ©2013 Cengage Learning. All Rights Reserved. Business Management, 13e Networked Communication ● Voice over Internet Protocol (VoIP) ● Information security 9 CHAPTER 12

10. ©2013 Cengage Learning. All Rights Reserved. Business Management, 13e Improving Business Operations ● Internet ● Digital dashboards 10 CHAPTER 12

11. ©2013 Cengage Learning. All Rights Reserved. Business Management, 13e 12.3 12.3Technology and Business Strategy DLTs ● Describe technology’s impact on strategy. ● Describe the planning process for developing an online business. ● Discuss types of problems that employees face in today’s high-technology organizations. 11 CHAPTER 12

12. ©2013 Cengage Learning. All Rights Reserved. Business Management, 13e Technology’s Impact on Strategy ● Customer data ● Data mining ● Developing customer profiles ● Social networking ● Competitor data 12 CHAPTER 12

13. ©2013 Cengage Learning. All Rights Reserved. Business Management, 13e E-Business Planning ● Business planning for a website ● Technology development ● Order processing ● Website design ● Site promotion ● Open for business 13 CHAPTER 12

14. ©2013 Cengage Learning. All Rights Reserved. Business Management, 13e Technology’s Impact on Work and Workers ● Health problems ● Changed jobs 14 CHAPTER 12

15. ©2013 Cengage Learning. All Rights Reserved. Business Management, 13e The Future Impact of Technology ● Data mining ● Social shopping ● Biometric security ● Wireless technology ● Cell phone technology 15 CHAPTER 12