1. Page 1 26 th of NovemberE-learning quality – Greek Workshop Piraeus E-learning Quality in Higher Education Amaury Legait Ecole Nationale des Ponts et Chaussées

2. Page 2 26 th of NovemberE-learning quality – Greek Workshop Piraeus What is e-learing? Information and communication technologies, properly used, contribute to the quality of education and training and to Europes move to a knowledge-based society.

3. Page 3 26 th of NovemberE-learning quality – Greek Workshop Piraeus Quality is at the very heart of e-learning, as e-learning helps to improve quality of education.

4. Page 4 26 th of NovemberE-learning quality – Greek Workshop Piraeus Quality in higher education. Bologna-Prague-Berlin-Bergen process In Berlin (September 2003), the ministers have stressed the importance of quality: the quality of higher education has proven to be at the heart of the setting up of a European Higher Education Area.

5. Page 5 26 th of NovemberE-learning quality – Greek Workshop Piraeus E-learning and quality in higher education. Europe France Grandes écoles in Lyon Ecole Nationale des Ponts et Chaussées

6. Page 6 26 th of NovemberE-learning quality – Greek Workshop Piraeus E-learning and quality in higher education. Europe Virtual models of European Universities PLS Ramboll Management (February 04)

7. Page 7 26 th of NovemberE-learning quality – Greek Workshop Piraeus European Universities are evolving (fast) toward Information and Communication Technologies. Few (18%) have changed their pedagogies for ICT based pedagogies. A lot of projects, but few strategic decisions by institutions

8. Page 8 26 th of NovemberE-learning quality – Greek Workshop Piraeus Changes triggered by life long learning. Involved in international networks. Few public-private cooperation. The primary goal remains an improved quality and efficiency of teaching.

9. Page 9 26 th of NovemberE-learning quality – Greek Workshop Piraeus Proposals: Publish best practices. Define a common quality approach. Agree on meta data Solve the intellectual property deadlock.

10. Page 10 26 th of NovemberE-learning quality – Greek Workshop Piraeus The e-learning programme is funding the SIG-DLAE project: Distance Learning Accreditation in Europe Achievements of former students are compared to University communication. Design of e-learning is important. Quality of e-learning is one topic under consideration. Management and staff is very important.

11. Page 11 26 th of NovemberE-learning quality – Greek Workshop Piraeus E-learning and quality in higher education. France: a French programme was started in 2000 for virtual campuses. In 2003, a study was made about quality and its perception by the 21 virtual campuses : www.educnet.education.fr

12. Page 12 26 th of NovemberE-learning quality – Greek Workshop Piraeus Objectives of implementing a quality approach: Improve processes Improve the results of students Apply for a label Recommendation

13. Page 13 26 th of NovemberE-learning quality – Greek Workshop Piraeus Method: Define goals Be realistic Clarify Communicate Action plan: Collect date Analyse Decide Enforce decision Recommendation

14. Page 14 26 th of NovemberE-learning quality – Greek Workshop Piraeus Goal: Students satisfaction University satisfaction Companies benefit External label Objectives: Students results New markets Technologies Economical Results

15. Page 15 26 th of NovemberE-learning quality – Greek Workshop Piraeus Critical processes: Production Design Test Quality support Support processes: Technical support Tutors training Registration Management (LMCS) Results

16. Page 16 26 th of NovemberE-learning quality – Greek Workshop Piraeus E-learning and quality in higher education. Grandes écoles in Lyon AGERA has started a quality approach by the definition of indicators. Commission du titre dingénieur CTI is redefining is accreditation processes

17. Page 17 26 th of NovemberE-learning quality – Greek Workshop Piraeus E-learning and quality in higher education. They have 30 to 50 indicators or criteria. E-learning, the use of ICT, compliance to technological standards are indicators (around 5% of the total evaluation).

18. Page 18 26 th of NovemberE-learning quality – Greek Workshop Piraeus E-learning and quality in higher education. Ecole Nationale des Ponts et Chaussées

19. Page 19 26 th of NovemberE-learning quality – Greek Workshop Piraeus Pedagogy 1.Public call for pedagogical solution 2.Selection of a solution (face to face or distance) 3.Teaching 4.Evaluation (including technology and ICT) 5.Improvement

20. Page 20 26 th of NovemberE-learning quality – Greek Workshop Piraeus Support activities under review 1.Registration (electronic), 2.Mail delivery and answers (including e-mail), 3.Also catering…

21. Page 21 26 th of NovemberE-learning quality – Greek Workshop Piraeus Quality in e-learning is probably like quality in software Software houses understood the importance of quality when they lost contracts (twenty years ago). Universities begin to understand the importance of quality in e-learning because students become scarce.

22. Page 22 26 th of NovemberE-learning quality – Greek Workshop Piraeus A common European approach could be a five level maturity model (see the CMMI model for software). Quality of e-learning and quality of teaching are converging as learning and e-learning are merging in generalised blended learning.