1. University of Duisburg-Essen Information Systems for Production and Operations Research Dr. Jan M. Pawlowski 2004-11-26 European Quality E-Learning Quality: What is the European Perspective? Piraeus, 2004-11-26 Dr. Jan M. Pawlowski

2. University of Duisburg-Essen Information Systems for Production and Operations Research Dr. Jan M. Pawlowski 2004-11-26, Slide 1.2 European Quality E-Learning in Europe: Dimensions of Diversity Cultural Diversity Different Educational Leitmotivs (Nagel 2004) Scandinavian Countries: Students are viewed as young citizens, education is the obligation of the state In Anglo-Saxon countries students are viewed as customers and investors, education becomes a more individual duty In southern Europe students are seen as family members, education is a family matter Learning Infrastructures Different Platforms Different Tools Different Technologies Different Access Possibilities Educational Systems Different School Systems (Duration, Preferred Learning Mode, etc.) Vocational Education University Education [Thanks to Ulf Ehlers, University of Duisburg-Essen]

3. University of Duisburg-Essen Information Systems for Production and Operations Research Dr. Jan M. Pawlowski 2004-11-26, Slide 1.3 European Quality European Diversity Educational system (education vs. training) Cultural, religious, social background Language, Dialects Pedagogical, didactical tradition and practice Different concepts of Quality Not a single standard, but an adaptable framework One standard, many profiles Country-specific Sector-specific Organization-specific Quality research as a role model for transcontinental cooperation

4. University of Duisburg-Essen Information Systems for Production and Operations Research Dr. Jan M. Pawlowski 2004-11-26, Slide 1.4 European Quality E-Learning Asia – Organisationen (Auswahl) http://www.asia-elearning.net/content/relatedInfo/report/elearning-trend-2002-overview.pdf

5. University of Duisburg-Essen Information Systems for Production and Operations Research Dr. Jan M. Pawlowski 2004-11-26, Slide 1.5 European Quality Case: E-Learning in Europe and Asia Potentials New Markets High potential of users Technology acceptance Parallels between European and Asian market Barriers Language barriers Cultural barriers Market access Investment cost The situation Variety of cultures Competition on the global (education market) Openness towards innovations Increasing cooperation (e.g., free trade)

6. University of Duisburg-Essen Information Systems for Production and Operations Research Dr. Jan M. Pawlowski 2004-11-26, Slide 1.6 European Quality Europe within Quality Standardization CEN/ISSS European Quality Observatory State of the Art : Collection & Analysis of Quality Approaches Conceptual Model DIN State of the Art : Extended Process Model PAS 1032-1 Harmonized QM Model ISO State of the Art: Description Scheme Process Model FCD 19796-1 New Items: ISO 19796-1 Profiles Learning Ressource Transparency Conceptual Model

7. University of Duisburg-Essen Information Systems for Production and Operations Research Dr. Jan M. Pawlowski 2004-11-26, Slide 1.7 European Quality CEN/ISSS Workshop Learning Technologies Providing European best-practice approaches for E-Learning Quality using ISO 19796-1 Criteria for good practice, e.g. Consensus Successful implementations Testimonials Guideline to adapt quality approaches Learning Resource Transparency Standardized Learning Resource Information Information for Learners Decision Makers Customers Study on Decision Process Decision attributes Conceptual Model for the comparison and analysis of quality approaches

8. University of Duisburg-Essen Information Systems for Production and Operations Research Dr. Jan M. Pawlowski 2004-11-26, Slide 1.8 European Quality Future Directions Transcontinental cooperation as a critical success factor on the global market Standardization and Quality can become a role model Import and Export of values, strategies, concepts, and models Common innovations as synergy effects from intercultural work

9. University of Duisburg-Essen Information Systems for Production and Operations Research Dr. Jan M. Pawlowski 2004-11-26, Slide 1.9 European Quality Contact http://wip.wi-inf.uni-essen.de jan.pawlowski@icb.uni-essen.de ++49 (0) 201 1834061

10. University of Duisburg-Essen Information Systems for Production and Operations Research Dr. Jan M. Pawlowski 2004-11-26, Slide 1.10 European Quality References: Standards DIN Workshop Quality and Standardization Process-Model, Description Model http://www.beuth.de/sc/pas1032-1 CEN/ISSS Workshop Learning Technologies European Process Description Model http://www.cenorm.be/isss/cwa_download_area/cwa14644.pdf ISO/IEC JTC1 SC36 Generic Description Model http://jtc1sc36.org/