1. Employee Scheduling System NDSU Student Technology Services Help Desk Project Manager:Michael Attewell System Analyst: Michael Kraft Programmer/Web Analyst: Abram Jackson

2. Request for System Help Desk of STS at NDSU needs a new scheduling system Current Solution works poorly, high costs  $260 weekly in scheduling management  $225 weekly in employee time  $5000 yearly savings from current license Need a streamlined process

3. Request for System Functions  User accounts  User availability  Time-off requests  Scheduling Management Other Requirements  Web-based  Easy-to-use

4. Request for System Organization will improve  Employees will be happier with better system  Employees will be more aware of upcoming shifts so they will miss or be late less frequently  Managers will spend more time on other areas of the Help Desk

5. Technical Feasibility Two of three analysts have experience using either the user or management portions of the current solution Technology used is similar to current system Small to mid-size project Will be web-based, so compatibility will not be an issue

6. Economic Feasibility Largest development costs will be development labor Initial costs will also involve purchase of a dedicated web server First year of costs should be near $25,000 Additional years should only require $1,200 for maintenance

7. Economic Feasibility Yearly benefits of saved employee and management time  ~$17,000 Total yearly benefits  ~$22,000 Break-Even Point  11-12 months Cumulative Net Profit Value  ~$35,000 at the end of 2009 Intangible benefits include both employees and managers devoting less time to scheduling

8. Stakeholders The project's champion:  John Underwood (Help Desk Workgroup Manager)‏ Senior manager  Stephanie Robinson (Student Technology Services)‏ The users of the system  All those employed by the Help Desk  Other workgroups within STS All students and faculty will be affected in some way

9. Project Management - Size 69 Function Points based on requirements Processing Complexity of 8 ASP.net requires 69 Lines of Code per Function Point Adjusted Processing Complexity * Function Points = 75 Total Function Points Project will require around 5100 Lines of Code in ASP.net

10. Project Management – Effort and Time Basic COCOMO model  D=c b (E)^d b  5.8 Person-Months 5.79 with 3 developers = 2.4 Months based on favorable outcomes of risk assessment

11. Risk Assessment – #1 The programmer has limited ASP.NET coding experience. Likelihood of Risk:  High probability of Risk Potential Impact on the Project:  This risk could increase the time to implement the IS by 50%. Ways to Address this Risk:  Provide adequate ASP.NET training to the programmer as soon as possible.

12. Risk Assessment - #2 The IS may not be able to handle multiple users at one time. Likelihood of Risk:  Low probability of Risk Potential Impact on the Project:  This risk could increase the time to implement the IS by 15% Ways to Address this Risk:  Carefully design system to handle up to 100 users at one time.

13. Risk Assessment - #3 The interface for this IS may not be user friendly and could require considerable training for both staff and management. Likelihood of Risk:  Low probability of Risk Potential Impact on the Project:  This risk could increase the time to implement the IS by 15% Ways to Address this Risk:  Carefully design the interface to ensure ease of use.

14. Risk Assessment - #4 The reports designed for this IS may not give management the perspective they need to effectively manage their staff Likelihood of Risk:  Medium probability of Risk Potential Impact on the Project:  This risk could increase the time to implement the IS by 10% Ways to Address this Risk:  Interview managers to pinpoint the specific metrics they need to see on the report. Also design the report in way that is easy to read and usable.

15. Risk Assessment - #5 The IS may not be compatible with all web browsers Likelihood of Risk:  Medium probability of Risk Potential Impact on the Project:  This risk could increase the time to implement the IS by 35% Ways to Address this Risk:  This IS must be designed so that it can be viewed by the most popular web browsers such as Internet Explorer, Safari, and Firefox.

16. Staff Function Points = 75 Lines of Code = (TAFP)*(LOC per FP) = 75 * 69 = 5142 Effort in Person-Months required = (LOC/1000)*1.4 = 5.14*1.4 = 7.2 Schedule Time in Months = 3 * Effort^ 1/3 = 3*7.2 ^ 1/3 = 5.79 Staff needed = Effort / Schedule Time = 7.2/5.79 = 1.24

17. Staff 3 people to compensate for setbacks

18. Work Plan – Breakdown Sheet

19. Work Plan - Gantt

20. Questions?