1. For internal use only Updated 2010-05-17 1 H&M Manager/Logistics, role description Responsibilities Selling Ensure maximization of garment care, sales activities and efficiency in the logistic chain trough commerciality focus Employees Manages and executes recruiting, training, developing and succession planning for DC management teams. Guarantees that all employee relation responsibilities are followed Profitability Maximizes profitability through commerciality focus in cooperation with DC management, area team and country management. Supervises plans, budgets and cost follow up. Sustainability Run our logistic chain better than industry average on the Co2 emission figures. Guarantees that safety, security and administration routines are followed. Competences Salesmanship Interacting with people Open minded and willing to learn Coping with high work load Drive and initiative Strategic thinking & planning Delegating and leading Self motivating and inspiring Making an impact The responsibilities are to give direction, lead and manage the Logistic business according to H&M values, standards, policies and procedures along with the country management and the global logistics management team. The main task is to maximizing profitability, accuracy, quality, efficiency and sustainability in the 3PL DC.

2. For internal use only Updated 2010-05-17 2 Selling Profitability H&M Manager/Logistics profile, Responsibilities To be used when recruiting and preparing for the dialogue and feedback Sustainability Employees Maximizes profitability through commerciality focus e.g Ensure H&M staff function planning combined with skilled management Set and follow up goals & KPI’s in cooperation with the H&M management team/3PL management Guarantee best practice implementation/IT systems Aim Accuracy working routines at all levels due to the inventory result Set and follow up Budgets & Plans on daily, weekly, monthly quarter and yearly level, Ensure reports to Local, Global on weekly base Run our logistic chain better than industry average e.g Guarantees that the DC are maintained to meet H&M standards Focus on business goals and be updated in local regulations Ensure correct reporting in Co2 figures and constantly improvement Manages and executes recruiting, training, developing and succession planning e.g Work well in a team and actively support H&M managers and staff Guarantee qualified HR processes at the DC for H&M team Establish HR plan and act on it Guarantee succession for H&M DC management team Ensure and follow legal requirements and H&M policies Ensure maximization of garment care, sales activities and efficiency e.g Ensure expected amount of garments to the stores Aspire high pick percentage to ensure that the stores get all requested garments Best garment care at all levels Ensure accurate deliveries through optimal capacity and lead time control

3. For internal use only Updated 2010-05-17 3 Interacting with people Open minded and willing to learn H&M Manager/Logistics profile, Competences To be used when recruiting preparing for the dialogue and feedback Encourage others to share their attitudes, motives and feelings and proactively monitors the well being of others. Adapt the way of communicating depending on audience and the topic Pay close attention to others when they are speaking also in non verbal or emotional signs Behaves according to high ethical standards and promotes these in others Show concern for diversity and environmental issues Quickly builds rapport and makes people feel at ease Helps people to feel their value to others and to H&M Adapts work style to suit circumstances and modifies approach in the face of new demands Works well autonomously and handle problems with minimal guidance and creativity Takes risks rather than missing opportunities Stands up well in pressured situations and in face of opposition Takes fast decisions also when risk is involved Coping with high work load Drive and Initiative Salesmanship Keep up to date with customer needs and shows strong commitment to customer satisfaction Shows an interest for competitor, activities and other market factors that have an impact on H&M and reacts on it Benchmark own achievements with others Relate profit, loss and added value to own work Shows an interest in the long term business result of H&M Encourage organizational improvements Quickly aquires new information and learns new skills Enjoys the ever changing working environment such as frequent travelling Show capacity to quickly change focus Is curious and feeds the organization with new insights

4. For internal use only Updated 2010-05-17 4 Strategic thinking & planning H&M Manager/Logistics profile, Competences To be used when recruiting and when preparing for the dialogue and feedback Takes a holistic approach on day to day issues Follows up against deadlines and milestones, also working on distance Analyse internal and external resources to make appropriate choices and proposals Proactively monitors possible business risks and acts on it Identifies and communicates future goals Delegating and leading Empowers people by clear delegation Provides staff with sustainable and strategic direction Has a deep understanding of the company values, and acts as a role model for these Encourage commitment to excellent quality in work Understands and meets the legal obligations of the position Identifies, attracts and recruits high potentials Self motivating & Inspiring Recovers quickly from set-backs and effectively manages own emotions Shows passion and enthusiasm in their daily work Making an impact Shows confidence in public speaking by projecting credibility and conviction Gains and keep the interest of an audience, small as well as large Promotes and defends own ideas, of others and the organization Structures meetings so that key points are highlighted while making efficient use of time

5. For internal use only Updated 2010-05-17 5 H&M Manager/Logistics Spider To be filled out by manager and DC Manager before set meeting to be used during the dialogue. ++ Performance continuously surpasses expectations + Performance meets expectations according to role profile - Preformance does not meet expectations according to role profile ? Performance can not be evaluated Date: Employee Manager Participants: ResponsibilitiesCompetences Strategic thinking and planning Coping with high work load Drive and Initiative