2. Lesson 3 Why is it important to deal with and resolve conflicts? It is important to resolve conflicts since they can interfere with healthy relationships if left unresolved. Resolving Conflict

3. Lesson 3 In this lesson, you will learn to: Identify the causes of conflict Compare the relationship between the use of refusal skills and the avoidance of unsafe situations Explain healthful strategies for resolving conflicts and the effectiveness of conflict resolution techniques in various situations Lesson Objectives

4. Lesson 3 The types of conflicts that impact relationships are interpersonal conflicts.conflicts Interpersonal Conflicts Conflicts often occur when one person’s wants, needs, wishes, demands, expectations, or beliefs clash with those of another person. The type of conflicts that impact relationships are interpersonal conflicts.interpersonal conflicts A beneficial result of some conflicts is that they require people to come together to work out problems. Understanding Conflict

5. Lesson 3 What Causes Conflicts? In personal relationships, conflicts can occur when one person wants to control the actions, opinions, or decisions of another person. Common causes of conflict: Power struggles Loyalty Jealousy/Envy Property disputes Territory and space Understanding Conflict

6. Lesson 3 Avoiding Conflict Understanding the causes of conflict in relationships may help you keep conflict from developing. If you see that a conflict is building, it is often wise to walk away. Doing so may prevent the conflict from escalating, or growing, into a situation that is unhealthful or unsafe for everyone involved. Understanding Conflict

7. Lesson 3 Responding to Conflict Your primary concern should be your health and safety. Walking away from a potentially dangerous situation is a mature, healthful choice. Minor conflicts can often be resolved by a simple compromise. A compromise may be difficult to reach if the differences of opinion are strong or concern serious matters. Understanding Conflict

8. Lesson 3 Conflict Resolution Strategies You can learn effective conflict resolution skills to prepare yourself for various situations.conflict resolution Conflict Resolution

9. Lesson 3 Respect for Oneself and Others To resolve a conflict fairly and effectively, you must show respect for yourself and others. When you respect yourself, you can stand up for your beliefs. When you respect others, you can listen to them with an open mind, consider their thoughts and feelings, and honor their values. When you are tolerant of different viewpoints or ideas, fewer conflicts arise. Conflict Resolution

10. Lesson 3 Negotiating During Conflict Resolution The negotiation process involves the following:negotiation Talking Listening Considering the other person’s point of view Compromising, if necessary Devising a plan for working jointly to resolve the conflict Conflict Resolution

11. Lesson 3 Negotiating During Conflict Resolution Check your facts. Remind yourself that your goal is to find a solution, not to fight or prove who is “in control.” Rehearse what you will say, even if you have to script it out in advance. Make sure the issue is important to you. Conflict Resolution

12. Lesson 3 Steps to Take When Negotiating Select a time and place suited to working out problems. Work together toward a solution. Keep an open mind. Be flexible. Take responsibility for your role in the conflict. Give the other person an “out.” Conflict Resolution

13. Lesson 3 What Is Mediation? When it is not possible for two parties in conflict to reach an agreement, it may be time for mediation.mediation The Mediation Process

14. Lesson 3 Mediation Sessions During the mediation process, the mediator maintains strict confidentiality. confidentiality The process has well-defined ground rules that are set by the mediator and explained to both sides. Many schools offer programs for settling conflicts that take place at school. These programs have peer mediators.peer mediators The Mediation Process

15. Lesson 3 Q. _________ is a process in which specially trained people help others resolve their conflicts peacefully. 1.Mediation 2.Conflict 3.Negotiation 4.Confidentiality Choose the appropriate option. Quick Review

16. Lesson 3 A. 1. Mediation Mediation is a process in which specially trained people help others resolve their conflicts peacefully. Click Next to attempt another question. Quick Review - Answer

17. Lesson 3 Quick Review Q. Which of the following is a cause of interpersonal conflict? 1.Power struggles 2.Loyalty 3.Territory and space 4.All of the above Choose the appropriate option.

18. Lesson 3 Click Next to attempt another question. Quick Review - Answer A. 4. All of the above Interpersonal conflict causes power struggles, loyalty, territory and space.

19. Lesson 3 Quick Review Q. Walking away from a problem can never prevent a conflict from escalating. It is an immature action and should never be used. True False Choose the appropriate option.

20. Lesson 3 Quick Review - Answer A. False. In the right circumstances, walking away from a problem can potentially prevent a conflict from escalating.

21. Lesson 3 End of Lesson 3 Click Home to view the Main menu.

22. Lesson 3 A. Correct! Mediation is a process in which specially trained people help others resolve their conflicts peacefully. Click Next to attempt another question. Quick Review - Answer

23. Lesson 3 You have answered the question incorrectly. Go back to try again, or click Next to view the correct answer. Quick Review - Answer

24. Lesson 3 A. Correct! Interpersonal conflict causes power struggles, loyalty, territory and space. Click Next to attempt another question. Quick Review - Answer

25. Lesson 3 You have answered the question incorrectly. Go back to try again, or click Next to view the correct answer. Quick Review - Answer

26. Lesson 3 A. Correct! In the right circumstances, walking away from a problem can potentially prevent a conflict from escalating. Quick Review - Answer

27. Lesson 3 You have answered the question incorrectly. Go back to try again, or click Next to view the correct answer. Quick Review - Answer

28. Lesson 3 The types of conflicts that impact relationships are interpersonal conflicts. Interpersonal Conflicts Understanding Conflict Conflicts often occur when one person’s wants, needs, wishes, demands, expectations, or beliefs clash with those of another person. The type of conflicts that impact relationships are interpersonal conflicts.interpersonal conflicts A beneficial result of some conflicts is that they require people to come together to work out problems. Conflict is any disagreement, struggle, or fight. Conflict is any disagreement, struggle, or fight.

29. Lesson 3 The types of conflicts that impact relationships are interpersonal conflicts. Interpersonal Conflicts Understanding Conflict Conflicts often occur when one person’s wants, needs, wishes, demands, expectations, or beliefs clash with those of another person. The type of conflicts that impact relationships are interpersonal conflicts.interpersonal conflicts A beneficial result of some conflicts is that they require people to come together to work out problems. Interpersonal conflicts are disagreements between groups of any size, from two people to entire nations. Interpersonal conflicts are disagreements between groups of any size, from two people to entire nations.

30. Lesson 3 You can learn effective conflict resolution skills to prepare yourself for various situations. Conflict Resolution Strategies Conflict resolution is the process of solving a disagreement through cooperation and problem solving. Conflict Resolution

31. Lesson 3 The negotiation process involves the following:negotiation Talking Listening Considering the other person’s point of view Compromising, if necessary Devising a plan for working jointly to resolve the conflict Negotiating During Conflict Resolution Negotiation is the use of communication and often compromise to settle a disagreement. Conflict Resolution

32. Lesson 3 What Is Mediation? When it is not possible for two parties in conflict to reach an agreement, it may be time for mediation. Mediation is a process in which specially trained people help others resolve their conflicts peacefully. The Mediation Process

33. Lesson 3 During the mediation process, the mediator maintains strict confidentiality. confidentiality The process has well-defined ground rules that are set by the mediator and explained to both sides. Many schools offer programs for settling conflicts that take place at school. These programs have peer mediators.peer mediators Mediation Sessions Confidentiality involves respecting the privacy of both parties and keeping details secret. The Mediation Process

34. Lesson 3 During the mediation process, the mediator maintains strict confidentiality. confidentiality The process has well-defined ground rules that are set by the mediator and explained to both sides. Many schools offer programs for settling conflicts that take place at school. These programs have peer mediators.peer mediators Mediation Sessions Peer mediators are students trained to help other students find fair resolutions to conflicts and disagreements. The Mediation Process