1. "An idea not coupled with action will never get any bigger than the brain cell it occupied." - Arnold Glasow

2. "The best executive is the one who has sense enough to pick good men to do what he wants done, and self-restraint enough to keep from meddling with them while they do it." "The best executive is the one who has sense enough to pick good men to do what he wants done, and self-restraint enough to keep from meddling with them while they do it." - Theodore Roosevelt

3. "Never mistake motion for action." - Ernest Hemingway

4. A shared purpose combined with a positive mental attitude constitutes an unstoppable force. A shared purpose combined with a positive mental attitude constitutes an unstoppable force.

5. Every job is a self-portrait of the person who did it…. Autograph your work with excellence.

6. Obstacles are those frightful things you see when you take your eyes off your goal.

7. Go over, go under, go around, or go through. But never give up.

8. The high road to service is traveled with integrity, compassion and understanding… people don’t care how much we know until they knew how much we care.

9. Some people dream of success… while others wake up and work hard at it.

10. Problems become opportunities when the right people join together.

11. Service is the lifeblood of any organization. Everything flows from it and is nourished by it. Customer service is not a department… it’s an attitude.

12. Rule #1 If you don’t take care of the customer somebody else will.

13. Fanatical Customer Service is not a single act. It is a habit practiced every moment of every day.