1. 1 International SOS What’s in it for you? INSERT YOUR COMPANY LOGO

2. 2 Speakers JOHN SMITH Title JOHN SMITH Title INSERT PHOTO

3. 3 Why are we all here today? International SOS membership: what’s in it for you Services available to you Pre-travel During travel or assignment In an emergency Q&A - learn more about how our membership can assist you

4. 4 Managing your travel risks EVENT RESPONSE Post-incident Incident Pre-incident RISK MANAGEMENT Post-incident Incident Pre-incident

5. 5 Global infrastructure A network that works for you 11,000 employees 1,200 doctors 200 security specialists 27 assistance centres 46 clinics 79,000+ providers 4.9 million cases/year 10 dedicated air ambulances 99+ languages supported

6. 6 Helping you manage travel risks Pre-departureTravel/AssignmentEmergency

7. 7 Prepare before you leave Are you going to a high risk destination? Are you going to a remote area? Do you speak the local language? Are you aware of local customs and laws? Are you currently taking medication or have a health issue? Are there any medical or security issues you should be aware of? Any special considerations for female travellers?

8. 8 Prepare before you leave LOW MEDIUM MODERATE VARIABLE HIGH EXTREME LOW Indicate: Standard of local medical care Risk of serious infectious diseases Medical risk can vary within country Major cities may have lower risk Remote areas may have higher risk Take precautions: The higher the risk, the more precautions you should take before and during your trip.

9. 9 Prepare before you leave www.internationalsos.com

10. 10 Prepare before you leave Sign up for: Medical Alerts Security Alerts Alerts specific to your travel itinerary

11. 11 Prepare before you leave Disease outbreaks Extreme weather Road and rail infrastructure problems Airlines strikes and other industrial action Heightened security at check points Terrorism threats Problems or limitations of medical infrastructure

12. 12 Prepare before you leave Always carry your International SOS card in your wallet. You can call us reverse charges, if necessary. Add International SOS to your mobile phone contact list along with your membership number. Call us anytime, anywhere at any of our Assistance Centres around the world Save our assistance centre number to your mobile now: Sydney +61 2 9372 2468 | Singapore +65 6338 7800

13. 13 Prepare before you leave Download now: app.internationalsos.com

14. 14 Prepare before you leave Have the International SOS card in my wallet Program an assistance centre number into my mobile phone Download the assistance app Visit the International SOS portal review country/city information Review vaccinations required Sign up for email alerts Call an assistance centre for a travel brief Your pre-departure checklist:

15. 15 Staying safe and healthy hotel referral directions doctor referral lost wallet travel-related infections threats toothache can i drink the water? flu lost wallet coups civil unrest routine issues extreme weather can i use the local taxis? typhoid fever diarrhoea air quality rural isolation language and cultural barriers vehicle accidents airline delays common travel problems immigration & visas medical illness

16. 16 Monitor your condition and give advice Handle all logistics Evacuate you to a centre of medical excellence Evacuate you to a safe area Help with your family Keep you informed every step of the way Organise repatriation of mortal remains Coordinate payment of medical fees when approved If the unthinkable happens 16 International SOS will:

17. 17 Top 4 tips to get back home safely, every time 1.CARD Have your International SOS membership card on you 2.APP Download the assistance app 3.PORTAL Visit the International SOS portal 4.CALL Call an Assistance Centre 17

18. 18 Real life example Travel to difficult region made easier with pre-trip assistance Sarah, a Brisbane based lawyer, needed assistance to plan her first trip to Papua New Guinea Logged into the International SOS members’ portal In country guide to health and safety issues Clear guidance as a female traveller Two months prior received vaccinations Pre-travel briefing from assistance centre Advice on hotels, drivers and local logistics In country usage of membership app for BlackBerry 18

19. 19 Real life example Due to fly home to London the following day, Michael as understandably in panic. He called the Assistance Centre for help. As an international banker, Michael travelled frequently. While in Moscow on a 3-day business trip, his money and passport got stolen. STOLEN PASSPORT AND WALLET International SOS contacted Michael’s company and they faxed a copy of his passport from his employee files. Additionally, the company authorised us to wire Michael 12,000 roubles ($400 AUD) in emergency funds 19

20. 20 Real life example EAR INFECTION 20 Max, a Sales Manager, had a severe ear infection during a Sales Conference in Jakarta Max was referred to our clinic in Cipete, where he was reviewed by a doctor and prescribed medication. Max was in a lot of pain and developed a fever The doctor also advised that Max wouldn’t be able to fly home until he got better as he was unable to equalise the pressure in his inner ear. International SOS helped Max rearrange his flights and postpone his stay until he was fully recovered and fit to fly again.

21. 21 Real life example International SOS provides access to superior health providers and logistics services that saved Darryl’s life Darryl has a stroke while on business trip to Moscow Jane, his wife calls International SOS assistance centre for help Darryl found unconscious by colleagues Experiences seizure on way to ER in Moscow Incorrect diagnosis and inadequate medical care Darryl flown to London under supervised care Wife and children flown from Sydney to be with him Undergoes three critical surgeries in London Repatriated via air ambulance to Sydney Full recovery made 21

22. 22 THANK YOU YOUR EMAIL ADDRESS 24/7 ASSISTANCE CENTRE Sydney +61 2 9372 2468 Singapore +65 6338 7800 internationalsos.com No matter how small your concern may feel, when in doubt, call International SOS.