1. CONFLICT MANAGEMENT AND TEAMWORK Or “How to handle others” succesfully

2. CONTENT CONFLICTS Definition Conflict cycle Simulation Strategies TEAMWORK Definition Team roles Simulation Strategies

3. What conflicts have you experienced?

4. The conflict as a form of energy

5. The conflict cycle Advocacy Argument ethics Perception

6. SIMULATION

7. Handling conflict-potencial conversation 1. Setting appropriate atmosphere 2. Mutual analysis of tension points (no judgement of positions) 3. Mutual solution seeking. All steps are made clear to the parties. 4. Arriving at a solution. No rush. If needed go back to 2.

8. TEAMWORK TEAM: A group of people united by a common purpose, conciously engaged in mutual activities, having some form of organisation.

9. TEAM ROlES Belbin suggested there are nine types of team participants. Plants Resource Investigators Monitor Evaluators Co-ordinators Implementers Completer Finishers Teamworkers Shapers Specialist SIMULATION

10. Teamwork longevity cycle

11. SIMULATION

12. General Conditions: 5 min equals 1 day The Milk needs to be consumed packed – packaging is happening in the factory. Every time a new day starts, you will hear the whistle blow. End consumer can only buy milk from the store, the supermarket or the medium size store. The goal is that the end consumer can consume the packages of milk

13. QUESTIONS?

14. START!

15. The system we lived… Family Cafeteria Hospital Super- market Medium size story Store Comm. Depart. Factory Packaging provider Milk Transp Farmer Cows

16. Teamwork Think of the system as a whole. Single competitive self- centered units achieve less than well functioning organisations. Don’t be affraid to assume roles of seemingly small significance. Don’t be affraid to assume leadership if needed. As always, be proactive, well intentioned, kind.

17. TEAMS AND CONFLICTS

18. CONCLUSION

19. Additional resources: Assertiveness theory http://smallbusiness.chron.com/four-types-conflict-organizations- 174.html Complex Interpersonal Conflict Behaviour: Theoretical Frontiers, E.v.d.Fliert “The Five Dysfunctions of a Team”