1. ESSENTIAL Principles and FREE Global Etiquette Classrom Strategies Holly B. Smith University of North Texas

2. “Copyright and Terms of Service Copyright © Texas Education Agency. The materials found on this website are copyrighted © and trademarked ™ as the property of the Texas Education Agency and may not be reproduced without the express written permission of the Texas Education Agency, except under the following conditions: Texas public school districts, charter schools, and Education Service Centers may reproduce and use copies of the Materials and Related Materials for the districts’ and schools’ educational use without obtaining permission from the Texas Education Agency; 2) Residents of the state of Texas may reproduce and use copies of the Materials and Related Materials for individual personal use only without obtaining written permission of the Texas Education Agency; 3) Any portion reproduced must be reproduced in its entirety and remain unedited, unaltered and unchanged in any way; 4) No monetary charge can be made for the reproduced materials or any document containing them; however, a reasonable charge to cover only the cost of reproduction and distribution may be charged. Private entities or persons located in Texas that are not Texas public school districts or Texas charter schools or any entity, whether public or private, educational or non-educational, located outside the state of Texas MUST obtain written approval from the Texas Education Agency and will be required to enter into a license agreement that may involve the payment of a licensing fee or a royalty fee. Call TEA Copyrights with any questions you have. Copyright © Texas Education Agency, 2014. All rights reserved. 2

3. Cross Culture Blunders Copyright © Texas Education Agency, 2014. All rights reserved. 3

4. Technology + Global/International Business Etiquette 4 Copyright © Texas Education Agency, 2014. All rights reserved. Professional Development Classroom Applications Websites Apps

5. Golf Dining Wardrobe Business Workplace Social Media Email Movie Theater Interview Telephone Peer Review Workplac e Blog Dating Tippin g Classroo m Airplane Elevator

6. 6 Copyright © Texas Education Agency, 2014. All rights reserved. In all but one of the following countries it is expected that you bring a gift to a business meeting. In which country is it NOT expected? China Japan Czech Republic Denmark Bolivia http://www.slideshare.net/Terry34/international-business- etiquette-with-a-fun-quiz

7. 7 Copyright © Texas Education Agency, 2014. All rights reserved. When treating a client to a business meal in Japan, the most appropriate tipping strategy would be: 15% tip the more the better 20% tip no tip at all 50% tip http://www.slideshare.net/Terry34/international-business- etiquette-with-a-fun-quiz

8. 8 Copyright © Texas Education Agency, 2014. All rights reserved. Definition of Etiquette: Personal conduct or behavior as evaluated by an accepted standard of appropriateness for a social or professional setting. What is the accepted standard? Determined by culture Varies from country to country Success demands research in traditions, customs and business practices http://www.merriam-webster.com/thesaurus/etiquette

9. Function of Etiquette: Knowing WHAT to do WHEN. Business etiquette is a part of a business culture and each situation has its own culture. Business etiquette has evolved to accommodate these changes to the modern workplace. *classroom etiquette, CTSO etiquette, PTA/PTO etiquette, Parent-Teacher Conference etiquette, etc. Copyright © Texas Education Agency, 2014. All rights reserved. 9 http://smallbusiness.chron.com/definition-business-etiquette-2903.html

10. 10 Copyright © Texas Education Agency, 2014. All rights reserved. Avoid hurting feelings Foster relationships Create confidence Better organized in life situations http://smallbusiness.chron.com/definition-business-etiquette-2906.html

11. 11 Copyright © Texas Education Agency, 2014. All rights reserved. Effects of Etiquette: Etiquette accomplishes many tasks: Respect and deference to others Good interpersonal relationships Guidelines in place that allow communication, transaction, business to take place smoothly http://www.merriam-webster.com/thesaurus/etiquette

12. 12 Copyright © Texas Education Agency, 2014. All rights reserved. Effects of Etiquette: Working in the complex global market Individual country/culture/customs Appreciate and understand other cultures ---Build stronger/long lasting business relationships http://www.merriam-webster.com/thesaurus/etiquette

13. 13 Copyright © Texas Education Agency, 2014. All rights reserved. http://www.slideshare.net/Terry34/international-business- etiquette-with-a-fun-quiz In Saudi Arabia, which is considered a popular gesture of friendship between men? A high-five Holding hands while walking A handshake Winking A hug or kiss on the cheek

14. Copyright © Texas Education Agency, 2014. All rights reserved. 14 Why We Need to Know Etiquette? 1.Foreign counterparts (business partners) may not, or will not, imitate U.S. mannerisms. 2. We may wish to communicate with the general public of a foreign group. 3. People don’t “think” American. Knowing how other cultures arrive at decisions gives us an edge.

15. Copyright © Texas Education Agency, 2014. All rights reserved. 15 Cross Culture Blunders http://only-sneakers.ru/nike-air-melt/

16. 16 Copyright © Texas Education Agency, 2014. All rights reserved. http://www.slideshare.net/Terry34/international-business- etiquette-with-a-fun-quiz Which of the following is/are associated with death and should not be given as gifts in the Chinese culture? Clocks Straw sandals A handkerchief A stork or a crane All of the above

17. Copyright © Texas Education Agency, 2014. All rights reserved. 17 (3) The student identifies concepts related to cultural diversity. The student is expected to: (A) discuss significant similarities and differences in international agriculture; (B) explain the variety of world markets; and (C) describe marketing factors and practices that impact other cultures.

18. Copyright © Texas Education Agency, 2014. All rights reserved. 18 (2) The student understands professional communications strategies. The student is expected to: (A) adapt language for audience, purpose, situation, and intent; (F) listen to and speak with diverse individuals

19. (1) The student integrates knowledge and presentation skills related to diplomacy when representing the United States to host-country officials, media personnel, and traveling officials. The student is expected to: (A) demonstrate the ability to provide host-country officials with information on United States government and culture; (B) organize exchange programs to enable future host-country decision makers to acquire familiarity with the United States institutions, customs, and culture;

20. Copyright © Texas Education Agency, 2014. All rights reserved. 20 (11) The student uses technical knowledge and skills required to pursue careers in the travel and tourism industry. The student is expected to (H) develop an awareness of cultural diversity to enhance travel planning by exploring differences in social etiquette, dress, and behaviors of different countries

21. (3) The student knows the impact and value of diversity. The student is expected to: (A) express elements of culture and the need for understanding cultural diversity; and (B) identify how diversity affects sports and entertainment marketing.

22. (3) The student explores concepts related to cultural diversity. The student is expected to: (A) identify significant similarities and differences in international culture; (B) explain the variety of world markets; and (C) describe marketing factors and practices that impact other cultures.

23. ALL of the class

24. 24 Copyright © Texas Education Agency, 2014. All rights reserved. http://www.slideshare.net/Terry34/international-business- etiquette-with-a-fun-quiz When doing business in Iran, a woman should cover their: Mouth Feet Eyes Arms and Legs Arms, Legs and Hair

25. Copyright © Texas Education Agency, 2014. All rights reserved. 25 Websites CTE.UNT.EDU Business Best Practices Parts 1& 2 cover: Greetings Business Cards Business Meals General Dining Tips Negotiation Tips Thank You’s France, Great Britain, China, Japan, Finland, India, Italy and Mexico

26. Copyright © Texas Education Agency, 2014. All rights reserved. 26 Websites Globicate.com Current events with a global theme, fun freebies

27. Copyright © Texas Education Agency, 2014. All rights reserved. 27 Websites Pri.org/series/school-year Read entries of this year-long blog at COSAT in Cape Town, South Africa

28. Copyright © Texas Education Agency, 2014. All rights reserved. 28 Websites International-business-center.com https://www.cia.gov/library/publica tions/the-world-factbook/index.html

29. Copyright © Texas Education Agency, 2014. All rights reserved. 29 Websites

30. Copyright © Texas Education Agency, 2014. All rights reserved. 30 Websites worldlicenseplates.com

31. Copyright © Texas Education Agency, 2014. All rights reserved. 31 Apps

32. Copyright © Texas Education Agency, 2014. All rights reserved. 32 Zines

33. 33 Copyright © Texas Education Agency, 2014. All rights reserved. http://www.slideshare.net/Terry34/international-business- etiquette-with-a-fun-quiz In Great Britain, tapping your nose indicates that something is: Confidential Smelly Inappropriate Very important Incredibly boring

34. Copyright © Texas Education Agency, 2014. All rights reserved. 34 …and before I forget….. http://only-sneakers.ru/nike-air-melt/

35. Copyright © Texas Education Agency, 2014. All rights reserved. 35 http://only-sneakers.ru/nike-air-melt/

36. THANK YOU Holly B. Smith University of North Texas