1. 2012

2. UWATX Program Areas

3. Navigation Center Services

4. Value to the Community  Public/Private Partnership  Skilled & Professional Staff  Excellent Customer Service & Short Hold Times  Track Community Needs, Trends, & Service Gaps  Infrastructure for Social Service Agencies

5. Access to Health Care  One-call access to health care resources  Screens for eligibility for MAP, Medicaid, and CHIP  Schedules appointments for MAP program  Linkage of callers to safety net providers and other providers of basic needs

6. Expansion Plans- Navigation Center Healthcare Navigation - –Expand partnership with Central Health to educate New MAP Enrollees & Conduct Health Risk Assessment –Start Date October 2012 Capital Area Metropolitan Planning Organization (CAMPO)- –Help connect callers to transportation resources in Central Texas. –Start Date November 2012

7. Expansion Plans: Navigation Center Travis County Family Support Center Eligibility Enrollment- –Pilot an effort to streamline the pre-screening and application process for Basic Needs assistance. –Start Date TBA Disaster Information Line- –Continue to serve as the statewide information line for disaster preparedness and response. –Year Round

8. 20 Staff October 2009 36 Staff October 2012 51 Staff January 2013 57 Staff March 2013 Expansion Plans: Navigation Center Potential to almost double staff size in less than a year

9.  Space & Infrastructure  Quality & Staffing  State Budget Concerns  Alignment Challenges & Opportunities

11. Kay Garza Vice President, Navigation Center Kay.garza@uwatx.org

12. 2-1-1 Across Texas South Central Texas Region*

13. National Status 2-1-1 Across the Nation: 82% of U.S. Has Access

14. Who calls 2-1-1 and why?  Basic Needs & Health Care are Top Needs  20% are Spanish-Speaking  Over 63% are Female  37% are Ages 30 – 59 Years

15. Annual Call Volume

16. Child Care Referral  Helps families locate child care  Provides information on licensed child care centers foster families group homes child care subsidies  Maintained by the Department of Family and Protective Services (DFPS)  Made 2,700 referrals to child care services in 2011

17. A Place To Call Before, During and After A Disaster The Governor’s Division of Emergency Management and the State Operations Center positioned 2-1-1 as the public information gateway during a disaster for information on:  Evacuation Declarations and Routes  Shelter Information  Special Transportation Needs Registry  Missing Persons Information  Federal, State, Local Assistance  Reassurance and Rumor Control  Ongoing Assistance in Recovery

18. Partnerships  Texas Division of Emergency Management  Insure-a-kid  Texas Workforce Commission  Foundation Communities  US Department of Agriculture  Hands on Central Texas

19. Seasonal Information  Summer Fans  Immunizations/Vaccinations  Holiday Assistance  Back-to-school Resources  US Department of Agriculture  Hands on Central Texas

20. Information Database  Updated daily by Database Team  1,800 Agencies  5,000 Programs