1. Nonverbal Communication
We speak only with our mouths, but we communicate with our whole bodies.

2. 90% of Communication is Nonverbal
Gestures
Body Position
Facial Expressions
Tone of Voice

3. Why is it important to understand body language?
See how people react to us and our ideas
You can control nervous habits and negative signals.
People respond and remember more of what they see than hear.
People believe actions over words.

4. And Finally….
When a person’s words and body language say different things, we tend to believe the body language and doubt the words.
What would you think if these people said they were only friends?

5. Do We Believe Her?
“I love my job! I like all aspects of it, especially talking on the phone to clients.”

6. What is Positive Body Language?
Definition – the way we use our bodies to send messages
Relaxed posture
Relaxed arms
Good eye contact
Nodding agreement
Smiling at humor
Leaning closer
Using gestures

7. What is Negative Body Language?
Body tension
Arms folded
Speaking hand to mouth
Fidgeting
Yawning
Frowning
Remaining distant

8. Interpreting Nonverbal Messages
Don't just look - see
Consider person's normal physical behavior
Look for clusters of signals, not just one

9. Facial Expressions Six emotions are the foundation Surprise Fear Anger
Disgust
Happiness
Sadness

10. Facial Expressions Different Facial Areas for different emotions
Disgust - nose, cheek, mouth
Sadness - brows and forehead
Happiness - cheeks and mouth
Fear - eyes and eyelids

11. Tone of Voice
The pitch and timbre (distinctive tone) show the true feelings
“Oh” can mean…
"You surprised me."
"I made a mistake."
"You're a pain in the neck!"
"You made me so happy!"
"I'm bored."
"I'm fascinated."
"I don't understand."

12. Tone of Voice Remember all of the Types of Delivery we discussed???
Articulation
Pronunciation
Pitch
Inflection
Volume
Rate

13. Four Messages of Clothing
Status – military uniform, shows rank
Occupation – company uniform with name on it
Social awareness- following guidelines of what is socially acceptable; trendy
Inner feelings – bright colors, somber, conservative, loud, unique

14. Multicultural Messages
Frame of reference is important in understanding symbols.
What means “Hook ‘em Horns” in Texas, means…
Italy - insult
Brazil - good luck
Hindus - cow
In business, body language wins out over verbal communication.

15. Greetings are different around the world
Latinos hug
Japanese bow
French kiss both cheeks
English & Americans shake hands
Romans clasped forearms
Arab citizens say “Salaam”
Eskimos slap hands on heads or shoulders
Maoris rub noses
Polynesians embrace each other and rub backs
East Africans spit at each other’s feet

16. How Countries Feel About Distance
Enjoy Touching
Middle East
Latin America
Italy
Greece
Russia
Don't Like Touching
Japan
U.S. and Canada
England
Australia
Middle Ground
France
China
Ireland
India

17. Types of Touch Professional – handshake with appropriate distance
Social – warm handshake with other hand clasped
Friendship – touching shoulders, arms around shoulders
Love – gentle hug, adoring eyes
Sexual – kissing , hands on other body

18. Women vs. Men Women respond to touch differently than men
Nurse's touch
Women- blood pressure down
Men- blood pressure up

19. Types of Space Personal Intimate Under 18 inches 1-1/2 to 4 feet
Confidential Exchanges
Conversations with friends & colleagues
Social
4 to 12 feet
Public
Over 12 feet
Social & Business Exchanges
Public Spaces like Shopping Malls

20. How Do You Know When You Violated the Rules?
Pretend you are on a business trip in a foreign country. You are talking with some other business people during the lunch break and you touch a person’s arm to get their attention. Pretend this person perceived your touch as inappropriate. What in this person’s body language tells you that you have made them uncomfortable?

21. Nonverbal Rules and Norm Violations
Examples:
Men holding hands
Pushing & shoving (not forming a line)
Skipping into a business meeting
Closely facing a stranger in an elevator
Help me think of more!

22. Nonverbal Communication in the Workplace
"We talk with our vocal chords, but we communicate with our facial expressions, our tone of voice, our whole body,”
Psychologist Paul Ekman

23. Question for You: Friendliness Efficiency Power Productivity
Most of the nonverbal communication in the workplace centers on what theme?
Friendliness
Efficiency
Power
Productivity

24. Answer:
Friendliness
Efficiency
Power
Productivity

25. How is POWER Displayed Nonverbally?
POWERFUL
Lean back in chairs, fold arms behind heads and put feet up on desk
Large, fluid gestures
Shows easy confidence and command of space
LESS POWERFUL
More rigidity (think - soldier standing at attention)
Clasped hands, arms folded
Scratch leg, touch nose, rub finger over lips, etc.

26. Steps to a Professional Personality
To be successful, you have to look successful.
Confident posture- shoulders back (it shows interest)
Don't smile constantly
Why?
Look desperate for approval; power robbing behavior
Cocking your head suggests hesitation
Don’t touch your face, fix your tie/hair
Makes you look nervous

27. Steps to a Professional Personality
Be the first to interact
More likely to control the mood and content of conversation
Be in command when seated
Forearms on the table
Don't slouch or jiggle your foot
Work on your firm handshake
What makes a good handshake?
Maintain good, direct eye contact

28. How to Tell Lying Decreased hand activity Increased Facial touching
Concerned subconsciously, hands will give you away
Hide them, sit on them, clasp them together
Increased Facial touching
Earlobe pull
Hand on brow
Mouth cover
Lip Press
Hair Groom
Stiff and rigid posture
Increased body shifting
Squirming, desire to escape
Reduced eye contact
Look up and to the left

29. Recalling the Facts
What type of communication can you only get in face-to-face meetings?
Which are you likely to believe–what you see or hear?
Is body language the same worldwide?
How does space define the type of communication?
What type of nonverbal communication is the most easily controlled?
How can you tell when someone is lying?
Are you always aware of your body language?
Should you always smile in business situations?
Look Back on Page 136 of textbook

30. Vocabulary Nonverbal message Body language Tone of voice Gesture
Personal space
Intimate distance
Personal distance
Social distance
Eye contact
List on Page 113 of textbook