1. Provider Outreach and the Community Planning Process

2. Southeast Ohio CARE Consortium

3. 16 members, 31% HIV+ membership “Consumer input has diminished over time.” “…when it is a volunteer collaborative effort, people traveling great distances want to see work getting done and members don’t seem to feel that.” “People need to feel like they are accomplishing something.”

4. Southeast Ohio CARE Consortium (9C)

5. Southeast Ohio CARE Consortium Mission: to ensure that there are adequate services to meet the needs of people living with HIV/AIDS. No providers = decreased access to care RFP goals: recruit Part B providers to the core service categories

6. Proactive vs. Reactive

7. Benefits of provider outreach Increased access to providers More options for clients concerned about confidentiality Increased consumer involvement in community planning process

8. The Challenge… Ryan White Part B Providers as of 4/7/2006 Medical: 5 Dental: 2 Mental Health: 0 Diagnostics/Monitoring: 5 Pharmacies: 5 Total Providers: 12

9. Provider Outreach Efforts

10. Education and Recruitment Mailings to providers Part B flyers Case manager referrals Provider seminars Consumer-led provider recruitment

11. Provider Education

12. Provider Seminars Organization Process collaboration with AIDS Education and Training Center (AETC) committee budget and pharmaceutical support agenda topics mailing list

13. Provider seminars: what we’ve learned… Start planning early! Construct a BIG mailing list www.whitepages.com Include a contact person Send out registration materials at least one month in advance Pharmaceutical sponsorship Offer CEUs

14. Provider Recruitment

15. Consumer-led Provider Recruitment…take 1 Program structure Clear expectations In-depth training Consistent communication between recruiters and coordinator Local ownership of recruitment process Support from ODH

16. Consumer-led Provider Recruitment Program Vetting recruiters: application and interview Clear expectations: volunteer agreement Accurate information: required training and training updates

17. Consumer-led Provider Recruitment Program Communication: regular updates to coordinator Professionalism: business cards, supplies Provider targets

18. Training for Consumer Recruiters Program Basics  Part B Program Intro  Provider Obligations Provider Recruitment  Selling the Program  Common questions  Process Being a Provider Recruiter Volunteer

19. Results FY 16 (2006-2007): 1 lab provider 2 mental health providers FY 17 (2007-2008): 3 dentists, 1 dental clinic 2 mental health care providers 1 medical clinic 1 doctor

20. Results Increased consumer involvement: 19 total members, 9 HIV+ members = 47% representation Recruitment process is “a task, a goal, a reason to be involved” “Help[s] people feel needed and give[s] them a sense of accomplishment” Feeling of being “involved on some level in the control of services”

21. Remaining Challenges Number of recruiters Lack of resources Provider resistance Complexity and volume of information Reliance on recruiters Cost of travel

22. Please join us! Southeast Ohio CARE Consortium meetings 1 st Wednesday of every month, 1:00 PM at O’Bleness Memorial Hospital in Athens

23. Southeast Ohio CARE Consortium P.O. Box 222 Athens, Ohio 45701 740-274-0592 Anna Jagelewski: jagelewski@ohioaidscoalition.org Ray Ryan and Mike Bigger: mikenray4life@yahoo.com Mark VanZanten: marqup@aol.com