1. Jeremy Millard, DTI EPAN Workshop: eGovernment – people and skills,, Maastricht, 24 june 2005 1 Jeremy Millard Danish Technological Institute eSkills: the broader view – terminology, definitions and approaches

2. Jeremy Millard, DTI EPAN Workshop: eGovernment – people and skills,, Maastricht, 24 june 2005 2 eSkills in the EU Main problems and issues Terminology used is highly variable and non-comparable Definitions applied are highly variable and non-comparable Statistics collected are highly variable and non-comparable Now (2004) Eurostat has initiated efforts to define eSkills and agree a framework for data collection But the active participation of Member States is still vital and not always forthcoming

3. Jeremy Millard, DTI EPAN Workshop: eGovernment – people and skills,, Maastricht, 24 june 2005 3 eSkills definitions and terminology OECD (2002 and 2004) ICT basic skills: using generic tools like word processors, browsers, email) ICT advanced skills: advanced, sector specific tools, e.g. video, specific databases, datamining ICT specialist/professional skills: developing, maintaining and operating ICT systems: CEDEFOP (2004): 3.7 mil in EU, increasing by 0.23 per annum Business and eBusiness skills: exploiting business opportunities and capabilities of ICT for business opportunities (e.g. knowledge working) ICT basic skills ICT advanced skills ICT specialist/ professional skills eBusiness skills Business skills eSkills Forum (2004) User skills Practitioner skills

4. Jeremy Millard, DTI EPAN Workshop: eGovernment – people and skills,, Maastricht, 24 june 2005 4 eSkills shortages, gaps & mismatches School Workforce potential IT workforce Properly skilled IT workforce Mismatch Workforce potential Training Shortage Gap Mismatch