1. HUMAN RESOURCES & SECURITY What's our level of Engagement? EUPAN - HRWG 4 April 2013

2. HUMAN RESOURCES & SECURITY Performance Equation 2 SAVOIR I Know VOULOIR I Want POUVOIR I Can

3. HUMAN RESOURCES & SECURITY 3 BEHAVIOR NEEDS VALUE EXPECTANCY SELF-EFFICACY EXPECTANCY SELF-EFFICACY GOAL REWARDS SATISFACTION NEEDS THEORIES Maslow, Herzberg, McLelland NEED FOR ACH. THEORY EXPECTANCY THEORY Vroom, Porter/Lawler, Deci GOAL SETTING THEORY P. Drucker EQUITY THEORY Adams JOB ENRICHMENT PERFORMANCE-RELATED PAY EMPLOYEE INVOLVEMENT PROGRAMS MANAGEMENT BY OBJECTIVES SKILL BASED PAY Engagement literature

4. HUMAN RESOURCES & SECURITY Engagement research 4 10 QUESTIONS

5. HUMAN RESOURCES & SECURITY 1. I like my job 1.Strongly Agree 2.Agree 3.Neutral 4.Disagree 5.Strongly Disagree 5

6. HUMAN RESOURCES & SECURITY 2. My work is useful and meaningful 1.Strongly Agree 2.Agree 3.Neutral 4.Disagree 5.Strongly Disagree 6

7. HUMAN RESOURCES & SECURITY 3. I feel respected & valued at work 1.Strongly Agree 2.Agree 3.Neutral 4.Disagree 5.Strongly Disagree 7

8. HUMAN RESOURCES & SECURITY 4. My team works well together 1.Strongly Agree 2.Agree 3.Neutral 4.Disagree 5.Strongly Disagree 8

9. HUMAN RESOURCES & SECURITY 5. My direct Manager gives me useful feedback 1.Strongly Agree 2.Agree 3.Neutral 4.Disagree 5.Strongly Disagree 9

10. HUMAN RESOURCES & SECURITY 6. I get sense and direction from Senior Managers 1.Strongly Agree 2.Agree 3.Neutral 4.Disagree 5.Strongly Disagree 10

11. HUMAN RESOURCES & SECURITY 7. Channels exist to convey my views in an effective way 1.Strongly Agree 2.Agree 3.Neutral 4.Disagree 5.Strongly Disagree 11

12. HUMAN RESOURCES & SECURITY 8. I have opportunities to learn and develop myself 1.Strongly Agree 2.Agree 3.Neutral 4.Disagree 5.Strongly Disagree 12

13. HUMAN RESOURCES & SECURITY 9. My organisation cares about my health and well-being 1.Strongly Agree 2.Agree 3.Neutral 4.Disagree 5.Strongly Disagree 13

14. HUMAN RESOURCES & SECURITY 10. My organisation is serious about fairness and non-discrimination 1.Strongly Agree 2.Agree 3.Neutral 4.Disagree 5.Strongly Disagree 14

15. HUMAN RESOURCES & SECURITY An inconvenient truth - Q12®

16. HUMAN RESOURCES & SECURITY To conclude Engagement is crucial Something can be done about it. 1 st measure, then act But before, Engagement strategy. Need for easy and comparable results? Survey across all Administrations ? 16 THANKS!!