1. 16-1©2005 Prentice Hall 16: Organizational Design and Structure Chapter 16: Organizational Design and Structure Understanding And Managing Organizational Behavior 4th Edition JENNIFER GEORGE & GARETH JONES

2. 16-2 ©2005 Prentice Hall Chapter Objectives  Understand the relationship between organizational design and an organization’s structure  Explain the main contingencies affecting the process of organizational design and differentiate between a mechanistic and an organic structure

3. 16-3 ©2005 Prentice Hall Chapter Objectives  Cite the advantages of grouping people into functions and divisions and distinguish between the main forms of organizational structure from which an organization can choose  Explain why coordination becomes a problem with the growth of an organization and differentiate between the three main methods it can use to overcome this problem and link its functions and divisions

4. 16-4 ©2005 Prentice Hall Chapter Objectives  Gain an understanding of the enormous impact modern information technology has had on the process of organizational design and structure both inside organizations and between them

5. 16-5 ©2005 Prentice Hall Opening Case: A New Approach to Organizing at Sun Life  Why did Sun Life Change Its Structure?  Rigid and bureaucratic structure  Customer response too slow  Reorganization into series of cross- functional product teams

6. 16-6 ©2005 Prentice Hall Designing Organizational Structure  Organizational Structure: Formal system of task and job reporting relationships  Organizational Design: Arrangement of tasks and job relationships that comprise the organizational structure

7. 16-7 ©2005 Prentice Hall Figure 16.1 Contingencies Affecting Organizational Design  Organization’s Environment  Technology  HR and Employment Relationships

8. 16-8 ©2005 Prentice Hall Routine vs Complicated Technology  Task Variety  Task Analyzability

9. 16-9 ©2005 Prentice Hall Kinds of Technology  Small Batch  Mass Production  Continuous Process

10. 16-10 ©2005 Prentice Hall Organic and Mechanistic Structures Organic  Dynamic, flexible  Empowered teams  Continuous improvement  Norms and values Mechanistic  Formal, controlling  Centralized decision- making  Clearly defined tasks  Rules and regulations

11. 16-11 ©2005 Prentice Hall The Functional Structure Advantages  Coordination  Communication  Skill Improvement  Motivation  Controlling Disadvantages  Limited growth under existing structure  Limits to number of products and services  Coordination difficulties at larger size

12. 16-12 ©2005 Prentice Hall Divisional Structures  Product  Market  Geographic

13. 16-13 ©2005 Prentice Hall The Divisional Structure Advantages  As size and complexity of organization increases, –Coordination –Communication –Motivation –Autonomy  Disadvantages  Increased costs  Duplication of functions  Miscommunication across divisions  Competition for resources  Conflict

14. 16-14 ©2005 Prentice Hall The Matrix Structure  Complex network of reporting relationships among product teams and functions  People and resources grouped by –Function –Product

15. 16-15 ©2005 Prentice Hall The Matrix Structure Advantages  Coordination  Fast new product development  Communication  Cooperation  Innovation  Creativity  Autonomy Disadvantages  Role conflict  Role ambiguity  Stress  Unclear individual contributions to team performance

16. 16-16 ©2005 Prentice Hall Techniques for Enhancing Coordination  Allocating Authority  Mutual Adjustment and Integrating Mechanisms  Standardization

17. 16-17 ©2005 Prentice Hall Allocating Authority  Span of control  Tall and Flat Hierarchies  Chain of Command  Centralization versus Decentralization

18. 16-18 ©2005 Prentice Hall Mutual Adjustment and Integrating Mechanisms  Direct contact  Liaison roles  Teams and task forces  Cross-functional teams

19. 16-19 ©2005 Prentice Hall Standardization  Standardizing inputs  Standardizing conversion processes –Formalization  Standardizing outputs

20. 16-20 ©2005 Prentice Hall The Effects of IT  Virtual organizations  Network structure