1. Inspecting Informing Improving Improving care outside hospital Amanda Hutchinson Head of Long Term Conditions & Older People Strategy, Healthcare Commission

2. Annual Health Check Independent sector Investigations Complaints One offs Concordat State of healthcare report What we do

3. Annual health check

4. For the first time trust boards have responsibility for getting the basics right the views of patients and the public are taken into account information is used in a modern way from a large number of sources, in order to target inspections

5. Improving care outside hospitals – current activity PCT ratings – will focus more on commissioning next year Living well in later life – joint report on older peoples services Service reviews and studies – including self-care in diabetes Measuring what matters – pathways and gaps

6. Improving Care Outside Hospital – key challenges Developing an assessment framework - What do key elements of a good service look like? Availability of data – do national datasets exist? Are there other service areas with similar issues?

7. Future developments Our Health, Our Care, Our Say - Outcomes based performance assessment – spanning health and social care. Seven person - centred outcomes - improved health and well-being - improved quality of life - making a positive contribution - increased choice and control - freedom from discrimination - economic well-being - maintaining personal dignity and respect

8. Amanda Hutchinson Head of Long Term Conditions and Older People Strategy Healthcare Commission e-mail: amanda.hutchinson@healthcarecommission.org.uk telephone: 020 7448 0820 amanda.hutchinson@healthcarecommission.org.uk Amanda H