2. Customer Information System (CIS)

3. User ID and password allocated by Comcare & authorised by Agency Administrator Secure web site Ingoing and outgoing data encryption Reports on accepted liable claims only Data updated on a daily basis Several levels of access; Summary (no claim detail reports) Detail (all except finance & CIS user list) Administrator (all + CIS User list) Finance (payment remittance only) Cost Centre restriction available

4. www.comcare.gov.au

7. LEVELS OF ACCESS Claim Summary Claim Detail Financial Detail Customer Administration

8. CLAIM SUMMARY ACCESS Lowest level of access Commonwealth users have this access to all commonwealth agencies for cross-referencing purposes A.C.T users have this access to all A.C.T agencies Prohibits user from accessing individual claim details

9. CLAIM DETAIL ACCESS Second level of access Allows user to view details of individual Claims Summary and Detail access- Commonly issued levels of access Allows user to view all available data for the agency incl. individual claim details

10. FINANCIAL ACCESS Third level of access Allows access to a range of incapacity payment reports only

11. AGENCY ADMINISTRATOR ACCESS Highest level of access Allocated to persons within the agency responsible for authorising all access requests

12. LOGGING ON

13. Logging On

15. VIEW CLAIM

16. View Claim

19. GENERATING A REPORT

20. Generating a Report

27. Example “generate report” result Generating a Report

28. The CIS User Guide

29. Recommended Reports Claims and total cost by Mechanism Claims, cost and time lost by Cost centre MOI summary Quality of RTW outcomes Duty status by mechanism Av. Total cost by Mechanism of incident

30. Recommended Reports Cont. RTW Av. Cost & Av. Duration Early Intervention Provider Performance Customer Data Report- Claim Detail Claim Details by MOI Claim Details by Nature/ Disease Open Claims by Cost centre by Mechanism

31. Recommended Reports

40. 66. Customer Data Report- Claim Detail Recommended Reports

45. Contact Details Email: agency.updates@comcare.gov.auagency.updates@comcare.gov.au Phone: 1300 366 979 Address: PO Box 9905, Canberra 2601