1. Selecting and Recruiting
Store Employees

2. Steps in the employee management process
First step in the employee management process is recruiting and selecting employees.
To recruit effectively store managers need to:
Undertake a job analysis
Prepare a job description
Find potential applicants
Screen the best candidates

3. Job Analysis
Job analysis identifies essential activities to be performed by the employees.
It is used to determine the qualifications of potential employees.
Managers can obtain the information needed for a job analysis by observing employees presently doing the job and determining the characteristics of exceptional performers.

4. Job Description Job description include:
Activities the employee needs to perform
The performance expectations expressed in quantitative terms.
A job description is a guideline for recruiting, selecting, training, and eventually evaluating employees.

5. Locating prospective Employees
Recruiting minorities, immigrants, and older workers
Retailers may print applications in English and Spanish
Develop special training programs to familiarize foreign born workers with U.S. business practices.
Offer part time employees health care benefits, which can be an important consideration for seniors.

6. Locating prospective Employees
Partnering with Government agencies
National drug store chain CVS is partnering with the government and churches to help recruit unemployed and former welfare recipients.
After the store has completed a hire, the government stays involved by helping the new hires connect with transportation, child care and other such services.

7. Locating prospective Employees
Use employees as talent scouts
Ask their own employees if they know someone the retailer could hire
Using the Storefront Creatively
Going beyond just using a “help wanted” sign
Example of one might read: “Thank you! Business is great. Because things are so good, we’re hiring additional staff. Please stop in to discuss career opportunities.”

8. Screening Applicants for an Interview
The screening process matches applicants with the job description
Application forms
Contain information about:
the applicants employment history
Previous compensation
Reasons for leaving previous job
Education and training
Personal health
references

9. Screening Applicants for an Interview
References and Online Checks
Good ways to verify information on application form:
Contact applicants references
Online check
Contact former supervisors that are not used as references
Reduce positive bias:
Ask the reference to rank the applicant relative to others in the same position

10. Screening Applicants for an Interview
Online Checks
Take a look at a Facebook page, you can often reveal more about the person than face-to-face
Cyberspace records of previous activities can haunt a person forever
Test for:
Intelligence, ability, personality, and interest
Drugs-due to potential losses from theft many retailers now require a drug test
Realistic Job Preview
Turnover declines when applicants understand both the attractive and unattractive aspects of a job.

11. Selecting Applicants
The selection process usually involves a personal interview
Prepare for the interview:
Objective is to gather information, not just simply asking a lot of questions
Most common interview technique is the Behavioral Interview
Asks candidates how they have handles actual situations they have encountered in the past.

12. Selecting Applicants Managing the interview Encourage long responses
Avoid asking questions that have multiple parts
Avoid asking leading questions
Be an active listener

13. Legal Considerations
While in the selection and recruiting process keep these things in mind and be familiar with them:
Title VII of the Civil Rights Act
Prohibits discrimination on the basis of race, national origin, sex, or religion
Age discrimination and Employment Act
Makes it illegal to discriminate in hiring and terminating people over the age of 40
Americans with Disabilities Act
Opens up job opportunities for the disabled by requiring employers to provide accommodating work environments