1. Fire and Emergency Services Company Officer — Lesson 3 Fire and Emergency Services Company Officer, 4 th Edition Chapter 3 — Supervision

2. Fire and Emergency Services Company Officer 3–13–1 Learning Objectives 1.Distinguish between supervision and management. 2.Recall the basic challenges common to most supervisory positions. 3.Identify responsibilities required of a company officer to ensure an efficient and stable unit.

3. Fire and Emergency Services Company Officer 3–23–2 Supervision Includes the process of directing, overseeing, and controlling the activities of other individuals and is basic to the successful completion of the duties assigned to a Level I Fire Officer

4. Fire and Emergency Services Company Officer 3–33–3 Management Refers to the administration and control of projects, programs, situations, or organizations. Level II Officers are often assigned management duties of administering a function such as public fire and life-safety education or logistics in a small department or managing an incident scene involving multiple units or agencies.

5. Fire and Emergency Services Company Officer 3–43–4 Basic Challenges Common to Most Supervisory Positions Establishing priorities Anticipating problems Establishing and communicating goals and objectives Involving employees in the process of establishing goals and objectives Creating an effective team from the unit Creating job interest within a unit

6. Fire and Emergency Services Company Officer 3–53–5 Establishing Priorities Are based on the mission statement of the organization Help an officer maintain a positive mental attitude Three levels: –Emergency response –Preparation for emergency response –Organizational duties (Continued)

7. Fire and Emergency Services Company Officer 3–63–6 Establishing Priorities Are met when the company officer considers the following preparation activities: –Mental preparation for emergency response –Direct preparation for emergency response –Application of efficient organizational skills

8. Fire and Emergency Services Company Officer 3–73–7 Anticipating Problems May involve resolving personnel disputes, scheduling resources, meeting deadlines, or dealing with the public Includes recognizing the potential for a problem, determining a fair and equitable solution, and applying appropriate principles to remedy the problem (Continued)

9. Fire and Emergency Services Company Officer 3–83–8 Anticipating Problems To do so means company officers must listen emphatically, know individual members, and be aware of symptoms of stress, jealously, harassment, dissatisfaction, anger, and disrespect for others

10. Fire and Emergency Services Company Officer 3–93–9 Establishing and Communicating Goals and Objectives Involves establishing short-range objectives, based on established priorities, to meet the goals assigned to the unit; objectives should be attainable, clearly stated, measurable, and within the capability of the unit (Continued)

11. Fire and Emergency Services Company Officer 3–10 Establishing and Communicating Goals and Objectives Can be accomplished: –Through group meetings where the information can be passed on verbally –Through written task sheets provided to each member of the unit –In graphs or timelines posted on a bulletin board in the work area

12. Fire and Emergency Services Company Officer 3–11 Involving Employees in Establishing Goals and Objectives Require employee to accomplish a specific task Delegate tasks Use democratic leadership principles

13. Fire and Emergency Services Company Officer 3–12 Creating an Effective Team From the Unit Each supervisor is responsible for a unit based on the organizational function of the various divisions of the organization. The team unit includes all type of assignments, including fire suppression, search and rescue, or emergency medical services (EMS). (Continued)

14. Fire and Emergency Services Company Officer 3–13 Creating an Effective Team From the Unit Other terms for units –Workgroups — Groupings of people with the common purpose of completing specific objectives within the organization –Team building — Process of overcoming inherent individual differences within the unit and empowering members to make decisions for the benefit of the group

15. Fire and Emergency Services Company Officer 3–14 Developing an Effective Team Forming Storming Norming Performing Adjourning

16. Fire and Emergency Services Company Officer 3–15 Basic Principles of an Effective Team Tell each of the members how they fit into the team, what is expected of them, what to expect of the leader, what the team’s objectives are, and how accomplishing the objectives will affect them. (Continued)

17. Fire and Emergency Services Company Officer 3–16 Basic Principles of an Effective Team Have frequent planning meetings with the team to determine progress, explain deviations from the plan, resolve problems, and celebrate accomplishments. Work with individual team members to establish personal goals and objectives. (Continued)

18. Fire and Emergency Services Company Officer 3–17 Basic Principles of an Effective Team Encourage team members to make suggestions or provide solutions for problems. Encourage team members to be open and honest in their comments to foster an atmosphere of trust and respect within the group. (Continued)

19. Fire and Emergency Services Company Officer 3–18 Basic Principles of an Effective Team Allow the team to establish measurements for success, which allow members to determine whether the team and team members are successful. Take advantage of the existing diversity of team members. (Continued)

20. Fire and Emergency Services Company Officer 3–19 Basic Principles of an Effective Team Be sensitive to the diverse nature of the team and understand the cultural background of each member of the team. Understand that team members have other concerns and obligations and recognize the effect those situations could have on employees.

21. Fire and Emergency Services Company Officer 3–20 Creating Job Interest – Empowering Employees Allows subordinates to take responsibility for their actions and decisions Helps to build self-esteem and motivation within the employee Is based on the concept of giving decision- making power to employees instead of having the supervisor retain it (Continued)

22. Fire and Emergency Services Company Officer 3–21 Creating Job Interest – Empowering Employees Step 1: Identify the problem or decision that must be made. Step 2: State that all solutions will be considered but the best one will be adopted. Step 3: Explain the reality that outside forces may prevent the adoption of some results.

23. Fire and Emergency Services Company Officer 3–22 Creating Job Interest – Rewarding Employees Although fire officers do not have authority to grant raises, give time off, or provide any type of monetary rewards for employees, that does not mean that they cannot provide rewards and incentives for good work within the unit Examples

24. Fire and Emergency Services Company Officer 3–23 Creating Job Interest – Coaching Employees Is an informal process of giving motivational direction, positive reinforcement, and constructive feedback to employees in order to maintain and improve their performances and ensure successful performances Needs to be positive, immediate, direct, and frequent

25. Fire and Emergency Services Company Officer 3–24 Creating Job Interest – Counseling Employees Is a formal process that involves activities that assist participants in identifying and resolving personal, behavioral, or career problems that are adversely affecting performance Should occur in private, and a record should be kept of the session (Continued)

26. Fire and Emergency Services Company Officer 3–25 Creating Job Interest – Counseling Employees Step 1: Describe the current performance Step 2: Describe the desired performance Step 3: Gain a commitment for change Step 4: Follow up the commitment

27. Fire and Emergency Services Company Officer 3–26 Creating Job Interest – Mentoring Employees Prepares capable individuals for advancement within the organization through the direction of a positive role model Examples: –Provide role models for future leaders. –Provide guidance in career choices. –Assist in gaining specialized training. –Provide outside resources. –Make challenging work assignments. –Monitor the achievements of subordinates.

28. Fire and Emergency Services Company Officer 3–27 Responsibilities Required to Ensure an Efficient and Stable Unit Set a clear and positive example for subordinates Define expectations Receive assignments and complete a task or objective efficiently and effectively Promote and maintain health and safety policies within the workplace (Continued)

29. Fire and Emergency Services Company Officer 3–28 Responsibilities Required to Ensure an Efficient and Stable Unit Develop an environment of cooperation and teamwork Develop and maintain the company as an integral part of the organization Promote skills development, skills maintenance, and skills improvement in employees (Continued)

30. Fire and Emergency Services Company Officer 3–29 Responsibilities Required to Ensure an Efficient and Stable Unit Maintain discipline and ensure that policies and procedures are adhered to at all times Establish the perimeters of behavior Ensure that activities are directed toward organizational goals (Continued)

31. Fire and Emergency Services Company Officer 3–30 Responsibilities Required to Ensure an Efficient and Stable Unit Promote the pursuit of educational and professional opportunities Promote credentialing and certification as opportunities to enhance an individual’s professionalism Maintain files and records and prepare reports

32. Fire and Emergency Services Company Officer 3–31 Summary Company officers must understand the principles of supervision of individuals. Company officers must know and be able to apply supervisory skills to gain the greatest advantage from subordinates and the unit. (Continued)

33. Fire and Emergency Services Company Officer 3–32 Summary The development of a team atmosphere and the application of leadership skills will result in the creation of an effective, efficient, and cohesive emergency response or administrative unit.

34. Fire and Emergency Services Company Officer 3–33 Discussion Questions 1.Define supervision and management. 2.Discuss the ways to prepare for an emergency response. 3.What are some ways in which a company officer can anticipate problems? 4.Name one way to communicate goals and objectives. (Continued)

35. Fire and Emergency Services Company Officer 3–34 Discussion Questions 5.Describe ways to involve employees in the process of establishing goals and objectives. 6.What are the steps for developing an effective team? 7.Name the basic principles of an effective team. 8.What are the steps for empowering employees? (Continued)

36. Fire and Emergency Services Company Officer 3–35 Discussion Questions 9.Describe three ways of rewarding employees. 10.Name the steps for counseling employees. 11.What are some ways in which an experienced supervisor can mentor? 12.What are some of the responsibilities required of a company officer to ensure an efficient and stable unit?