1. © 2014 EAP Consultants. All Rights Reserved. Overview of the Employee Assistance Program (EAP) Employer Payroll Solutions

2. © 2014 EAP Consultants. All Rights Reserved. Overview of EAP Orientation Information About EAP Consultants, LLC What is an Employee Assistance Program (EAP)? Services Available Through EPS’s EAP Counseling Services Work/Life Services On-Line Services

3. © 2014 EAP Consultants. All Rights Reserved. Information About EAP Consultants Providing EAP services since 1989 One of the largest privately-held EAP providers Global network of licensed professionals Received “Administrator’s Award for Excellence” by the U.S. Small Business Administration for providing outstanding EAP services

4. © 2014 EAP Consultants. All Rights Reserved. Employee Assistance Program (EAP ) Definition A service providing: Confidential counseling for personal and work problems Consultation and resources for legal, financial, childcare, eldercare, adoption, pet and academic concerns On-line information and resources

5. © 2014 EAP Consultants. All Rights Reserved. EAP Definition Continued EAP is pre-paid by your employer; there is no cost to you Employer Payroll Solutions Employees, and their dependents, are entitled up to 6 counseling sessions per issue, per year Employees and their dependents are covered by the EAP Services are confidential

6. © 2014 EAP Consultants. All Rights Reserved. Specific Issues Addressed by EAP Stress and Stress Management Marital/Family Problems Relationship Issues Alcohol & Drug Problems Work/Career Concerns Psychiatric Problems Emotional Issues Life Transitions Work/Life Balance

7. © 2014 EAP Consultants. All Rights Reserved. Who Provides EAP Services Counseling services are provided by highly experienced counselors with a Master’s or Doctorate degree. Specialists available for specific problems such as substance abuse, marriage and family issues Multi-lingual clinicians available Our consultants include attorneys, financial advisors, as well as eldercare and childcare specialists

8. © 2014 EAP Consultants. All Rights Reserved. Clinician Qualifications Types of counselors include: Psychologists Clinical Social Workers Professional Counselors Marriage and Family Counselors Certified Addiction Counselors Certified Employee Assistance Professionals

9. © 2014 EAP Consultants. All Rights Reserved. How Counselors Help Identifying the problem Developing a plan to resolve the problem Providing direction and support for making changes needed to reach goals Referring, if necessary, to affordable resources for additional help

10. © 2014 EAP Consultants. All Rights Reserved. CONFIDENTIALITY All EAP records and services are confidential in adherence with state and Federal confidentiality regulations including HIPPA and 42-CFR Part 2. Your employer is not informed of who uses the EAP. No information released without your consent, unless: Suspicion of child/elder abuse and/or neglect Danger to self or others Court order

11. © 2014 EAP Consultants. All Rights Reserved. Types of Referrals Self-referral Informal Referral – offered as a resource by the employer when employee has a non-work related problem Supervisory Referral – recommended to address job problems

12. © 2014 EAP Consultants. All Rights Reserved. How the EAP Supports Managers Unlimited Management & Organizational Support Expert consultation and guidance Coaching on how and when to make referrals to the EAP The EAP deals with employee’s personal problems – freeing supervisor to focus on job performance

13. © 2014 EAP Consultants. All Rights Reserved. Work/Life Services Childcare Referrals Eldercare Referrals Adoption Resources Legal Services Financial Consultations Academic Referrals Pet Services

14. © 2014 EAP Consultants. All Rights Reserved. Legal Services Telephone and face-to-face consultation for: Housing- Real Estate Estate Planning Criminal Law Consumer/Contract Issues Family Law Automobile Issues

15. © 2014 EAP Consultants. All Rights Reserved. Legal Services Face-to-face or telephonic Initial 30 minute attorney consultations are at no cost 25% discount on attorney’s standard hourly rate for legal services rendered beyond the scope of the EAP Simple wills prepared at no cost Review of documents, up to a 6 page letter & single phone call available to help resolve issue(s)

16. © 2014 EAP Consultants. All Rights Reserved. Financial Consultations Initial 30 minute telephone consultations at no cost for: Financial Planning Retirement Strategies Money Management Debt and Financial Problems Credit Management Bankruptcy Validated Referrals & Information

17. © 2014 EAP Consultants. All Rights Reserved. Childcare Referrals At least 3 resources are provided: Day care Emergency care In-home care agencies Before/After school programs Special needs programs Nurseries and preschools Summer camps Transportation services We verify immediate availability

18. © 2014 EAP Consultants. All Rights Reserved. Adoption Resources Private and public adoption agencies Adoption support groups Adoption attorneys Post-adoption counselors Adoption reunion registry referrals

19. © 2014 EAP Consultants. All Rights Reserved. Eldercare Referrals At least 3 resources are provided: Nursing homes Assisted living Home Health Respite care Companion programs Caregiver support Medicare/Medicaid information Immediate openings and appropriateness verified.

20. © 2014 EAP Consultants. All Rights Reserved. Academic Resources Services include: Educational consultations SAT information and relevant websites Referrals to tutors Customized profiles for all types of schools College planning guidebooks SAT and other testing resources Information on sources of financial assistance

21. © 2014 EAP Consultants. All Rights Reserved. Pet Care Services Each request includes a packet of educational materials and referrals; Breeders Walkers and sitters Groomers Kennels Veterinarians Pet publications

22. © 2014 EAP Consultants. All Rights Reserved. Subject Tabs: Mental Health Relationships/Parenting Financial info Health issues Legal matters Training Wellness Supervisor Resources Visit the EAP website at www.eapconsultants.com Click Sign In at the top and enter your password, epseapwww.eapconsultants.com Secure Employer Payroll Solutions EAP Website

23. © 2014 EAP Consultants. All Rights Reserved. On-Line Services Information on topics such as: Legal/Financial Issues Behavioral Health Smoking Cessation Stress Management Depression and Substance Abuse Screenings Identity Theft Prevention Work-Life Locators (daycares, nursing homes…) To access, go to www.eapconsultants.com, click on Sign In and enter your password: epseap

24. © 2014 EAP Consultants. All Rights Reserved. Online Webinars – Live & Archived

25. © 2014 EAP Consultants. All Rights Reserved. On-Line Legal / Financial Information Numerous online articles on legal and financial matters Legal Document Library with examples of legal documents This month’s legal highlights: Commercial Lease Terms Environmental Cleanup Product Liability Claims Personal Injury Claims Assigning a Contract

26. © 2014 EAP Consultants. All Rights Reserved. On-Line Behavioral Health Info There are numerous articles on many topics included but not limited to: Relationships Stress Anxiety Depression Job Issues Parenting Addiction Wellness Balancing Work & Family

27. © 2014 EAP Consultants. All Rights Reserved. Identity Theft Prevention Resources Provides information on how to prevent identity theft Information on child identity theft, medical identity theft Sample letters and forms to use if you become a victim of identity theft

28. © 2014 EAP Consultants. All Rights Reserved. Information on the effects of smoking and reasons to quit Telephonic counseling and support services On-line quitting programs Community resources Smoking Cessation Info

29. © 2014 EAP Consultants. All Rights Reserved. Stress Management Program Learn techniques for managing common stressful situations Learn how to build a “stress- resistant” lifestyle On-line assessments with immediate request available of EAP services confidentially online

30. © 2014 EAP Consultants. All Rights Reserved. On-Line Mental Health Screenings Take Confidential Screenings and Assessments: Depression Screening, Alcohol Use Disorders, Cardiac Risk, Diabetes, Drug Use Test, Fitness, Health, Gambling, Anxiety, Mania & Well-being Assessments and screenings Depression Screening Plus: Request EAP Services Confidentially Online Drug Free Workplace Training

31. © 2014 EAP Consultants. All Rights Reserved. Search for child care, adoption, camp, and senior care resources. Learn about common medical conditions, nutrition, children’s health, and alternative medicine. Take health risk assessments. Take health risk assessments. Other On-Line Resources

32. © 2014 EAP Consultants. All Rights Reserved. Master your finances. Access financial calculators. Plan for college expenses, vacations, and retirement. Get advice on purchasing homes or cars. Obtain legal information on a wide range of topics and view over 100 legal forms. Take training courses on managing stress, balancing work and family, effective communication, business skills, and more. Monthly LIVE webinars Other On-Line Resources

33. © 2014 EAP Consultants. All Rights Reserved. How to Use the EAP Counselors are available by phone 24 hours per day/7 days per week Face-to-face is available near your work or home Appointments are scheduled within 3 business days; urgent appointments within 24 hours; emergencies responded to immediately

34. © 2014 EAP Consultants. All Rights Reserved. Call EAP Consultants, LLC. at: 800-869-0276 Our phones are always answered by a live counselor or Request services securely at our web site: www.eapconsultants.com (Go to Sign In, enter epseap as your password, and then select Request EAP Services) How to Use the EAP

35. © 2014 EAP Consultants. All Rights Reserved. Well-Being Restored Thank You! WHATEVER THE PROBLEM…..WE ARE HERE TO HELP!