1. Intelligent Performance Management Made Simple Intelligent Performance Management Made Simple Scene and Be Heard Theater Moscone South Exhibition Hall - Booth 313 Matt Wrabley Vice President of Business Development

2. © eG Innovations, Inc | www.eginnovations.com About eG Innovations

3. © eG Innovations, Inc | www.eginnovations.com About eG Innovations eG Innovations is a leading provider of enterprise-class performance management solutions that provide complete visibility across every layer and every tier of dynamic & complex cloud, virtual, and physical IT environments to reliably deliver mission-critical business services. Locations USA, UK, Netherlands, Singapore, India Customers Over 1200 customers worldwide Employees 120 Year Founded 2001 Certifications VMware Ready, Citrix Ready, SAP Certified, Red Hat Certified

4. © eG Innovations, Inc | www.eginnovations.com Customer Successes

5. © eG Innovations, Inc | www.eginnovations.com Intelligent Performance Management for Oracle VM

6. © eG Innovations, Inc | www.eginnovations.com FIREWALL WEB SERVER USER Suppose the database server is 50% slower than normal APP SERVER DB SERVER Login Register Browse Virtualization Breaks Management Ground Rules A problem in one tier can affect all the other tiers involved in service delivery

7. © eG Innovations, Inc | www.eginnovations.com Disk reads Streaming Media App Slow Database Queries Virtualization Breaks Management Ground Rules Excessive disk reads by the media server slow down Oracle database accesses Virtual infrastructures are hard to manage. Traditional monitoring tools are not designed to handle these dynamic environments.

8. © eG Innovations, Inc | www.eginnovations.com Where Time & Money is Being Spent

9. © eG Innovations, Inc | www.eginnovations.com eG Enterprise Service Manager Identify & resolve problems preemptively, before users call! Network?Database? Application? Oracle VM? Storage? Profile Server? The Service Manager is a General Practitioner for your IT infra. eG Enterprise Manager Business Service Owner

10. © eG Innovations, Inc | www.eginnovations.com Pinpointing the Root-Cause Diagnosis for Virtual Application Slowness: A Real-World Example of How eG Enterprise Helps

11. © eG Innovations, Inc | www.eginnovations.com Virtualization-Aware Root-Cause Diagnosis Response time metrics for the web-based service: e-shop Browse_catalog and Search_catalog web transactions are experiencing slowness Clicking on any of these transactions displays the service topology diagram for this web-based service

12. © eG Innovations, Inc | www.eginnovations.com Virtualization-Aware Root-Cause Diagnosis Know which tier of a business service is impacted The dependency arrows and color coding make it clear that a problem with the Microsoft SQL server is impacting the java application and web server.

13. © eG Innovations, Inc | www.eginnovations.com Virtualization-Aware Root-Cause Diagnosis Know where the root-cause of a problem lies: The Microsoft SQL VM is hosted on an Oracle VM Server, and something in the Oracle VM Server itself is impacting the MS SQL VM.

14. © eG Innovations, Inc | www.eginnovations.com Virtualization-Aware Root-Cause Diagnosis Something is wrong with Virtual CPU usage of the CRM- ORACLE 11G VM The CRM-ORACLE 11G VM is taking up 91.5% of the virtual CPU allocated to it! Know which layer is impacted – Network? System? Application? The problem is at the Inside View of VMs layer. Clicking on the diagnosis button lets us find out why.

15. © eG Innovations, Inc | www.eginnovations.com Virtualization-Aware Root-Cause Diagnosis List of the top 10 CPU processes running on the CRM-ORACLE 11G VM Oracle process running within the CRM-ORACLE 11G VM is using most of the CPU available in the VM. This is the root-cause of the MS SQL performance issue we noticed as it is hosted on the same ORACLE VM Server / Hypervisor!

16. © eG Innovations, Inc | www.eginnovations.com Virtualization-Aware Root-Cause Diagnosis Without root-cause diagnosis, you have no idea where the problem lies The root-cause of the problem Effects of the problem All the problems appear to be equally important. With root-cause diagnosis, you have a clear idea of what to do to resolve the problem.

17. © eG Innovations, Inc | www.eginnovations.com eG’s Key Technologies

18. © eG Innovations, Inc | www.eginnovations.com The eG Universal Agent A single agent license for Microsoft, Linux, Sun Solaris, HPUX,IBM AIX, VMware, Tru64 A single price, regardless of OS or server configuration - 2, 4, 8, 16 CPUs A single agent for monitoring any application A single price to manage multiple applications on the same server Auto-upgradeable Agentless monitoring option 100% web-based – HTTP/HTTPS

19. © eG Innovations, Inc | www.eginnovations.com Monitoring Every Layer/Every Tier Component TypeApplications Monitored by the eG Suite Web ServersApache, iPlanet/SunONE, Microsoft IIS, IBM HTTP Server, Oracle Http Web Application ServersWebLogic, ColdFusion, ATG, iPlanet, SunONE, Microsoft transaction server, WebSphere, SilverStream, JRun, Orion, Tomcat, Oracle 9i OC4J, Borland Enterprise Enterprise ApplicationsSAP R/3, SAP ITS, Corillian Voyager, Micros Opera, Oracle Forms, SiteMinder Database ServersOracle, Microsoft SQL server, DB2 UDB, Sybase, MySQL, Informix Terminal ServersMicrosoft Terminal Server, Citrix XenApp Network DevicesCisco routers, Cisco Catalyst switches, Baystack hub, Network nodes, Local Director, Cisco VPN Concentrator Microsoft ApplicationsActive Directory, BizTalk server, Windows Internet Name Service (WINS), DHCP server, MS Print server, MS Proxy server, MS File server, ISA Proxy server FirewallsCheck Point Firewall –1, Cisco PIX, Juniper Netscreen Email ServersMicrosoft Exchange, Sun ONE messaging, Lotus Domino, Qmail, Sendmail Messaging ServersMSMQ, IBM MQ, FioranoMQ server OthersFTP, MTS, Event Logs, Tuxedo domain servers, Printers, NetApp Filers and NetCache, SiteMinder Policy server, Radius server, COM+ server, ASP.NET server, Operating SystemsWindows NT, 2000, 2003, 2008, 2012, 7, XP, Solaris, Linux, AIX, HPUX, Netware, OS400 Virtualization PlatformsVMware vSphere, Citrix Xen Server, Solaris Zones/LDOMs, Microsoft Virtual Server VDI Connection BrokersCitrix XenDesktop, VMware View, Leostream CB

20. © eG Innovations, Inc | www.eginnovations.com The eG Virtualization Monitor The Outside view shows the portion of physical resources used by each VM (CPU, disk, memory) Provided by the virtualization hypervisor Useful for capacity planning and identifying certain VM issues Does NOT show why a VM is consuming resources Resources of the Physical Machine 0 100% VM1 15% VM2 25% VM3 20% VM4 32% 0 100% Resources of the Physical Machine VM1 15% 60%10% VM2 25% 10 % 45 % 5%5% 30% VM3 20% 25%60% VM4 32% 12% 20% 40% Apps inside a VM The Inside view shows the portion of resources allocated to a VM that are used by each application and each user of the VM Provided by the guest OS (for Windows: WMI) Useful for user load balancing, identifying guest OS issues, misbehaving applications, and unauthorized user activities Does show why a VM is consuming resources, accelerates fix

21. © eG Innovations, Inc | www.eginnovations.com eG Innovations Unique Capabilities  Complete 360 o Cross-Domain Performance Visibility Get total performance visibility of all components and how they impact user experience across desktop, application, virtualization, network, storage, server, etc.  Automatic Root-Cause Diagnosis Automate and accelerate the discovery, diagnosis and resolution of performance issues in complex environments – so your highly skilled staff can be more productive.  Pre-Emptive Problem Detection & Alerting Pre-emptively monitor, detect and resolve performance issues – before users are affected. Prevent downtime, ensure exceptional performance and user satisfaction.  Capacity & Performance Analytics Right-size your virtualized IT infrastructure, maximize resource utilization and reduce hardware/software cost.

22. © eG Innovations, Inc | www.eginnovations.com The ROI of eG Innovations Reduce downtime Increase application availability Boost user experience Boost User Satisfaction & Productivity Simplify, automate & accelerate diagnosis & troubleshooting Optimize staffing levels & reduce OPEX Reduce IT Support Cost & Complexity Increase hardware utilization Leverage investment in software Right-size & optimize environment Reduce Infrastructure Cost & Avoid Cost Overruns Accelerate deployments & rollout Reduce risk, deliver successful projects & peace of mind Deliver Projects on Time, on Budget, on Target