1. Project Vie - Unilever

2. Where we were, ……

3. Where we were, …… and where we’re going

4. Health Warning There is no ‘off-the-shelf’ solution available (‘Leap of Faith’) There is NO single provider that can currently do everything, everywhere. The Scope of Work ‘challenge’ was indeed challenging! All businesses using outsourcing have complaints as well as compliments TSA ‘greenfield’ vs. P&G ‘brownfield’ Everyone points to the client as one of the major obstacles to successful outsourcing Introduction

5. What did we ask for in the RFP? What are you buying? A service provider delivering all of: Service foundation – getting the basics right Consistent services delivered globally Transformational approach (Industry term, versus ‘transactional’) Extended services – building on the foundation Existing service provider established infrastructure will have gaps Work in partnership to achieve full scope PeopleSoft implementation and ongoing support – completing the implementation HR organization transformation – in parallel with outsourcing services Optional BPO partnership support for the transformation

6. The Savings Case

7. Price has a ‘wild card’ effect – if the desired price is not achieved then the bid is unsuccessful Decision Process

8. HR-T Business Case – Savings Calculation (a) Cost of HR - Unilever Baseline (Assumed and Retained) plus Unilever Avoided Costs (b) Cost of HR in an outsource scenario - sum of: 1. Cost of Service Provider Solution 1. SP Mobilisation, Transition and Transformation Charges 2. SP Annual Service Charge 2. Retained HR Shared Services 3. Unilever Service Provider and Project Management costs 4. Redundancy costs 5. Retained Organisation Expense 1. FTE cost less Retained Org FTE savings 6. 3 rd Party Spend less Buying Savings 7. Additional Unilever costs due to Outsourcing e.g. toll free telephony, systems decommissioning costs Cash Flow (b) – (a) equals savings

9. Transition & Transformation

10. Transition The period of time that starts with the transfer of responsibility to the service provider Transformation The project work that results in work moving into the strategic delivery model Transition and Transformation Financial Impacts Cost of Transition Project resources & backfill Double running costs Timing of payments Impact of Delays

11. Solution Overview

12. Core Service Delivery Model Solution Overview Retained Outsourced Partially outsourced

13. Solution - Financial Considerations Fixed Price vs Variable Invoicing – central vs distributed Invoice timing Delays to Country Go Live Partial Go Live Situations Change Requests - Local Work instructions True Up / Down Disappearing baseline Savings Ownership

14. Technology Solution Source of all HR information Automates HR processes Drives efficiency Enables Manager and Employee Self Service Single global system for HR (Peoplesoft) Savings tracking Why is information technology important?

15. It is going to get tough, so we will need to be equally tough in response Summary HR Rabbit

16. Summary HR Rabbit HR Rabbit It is going to get tough, so we will need to be equally tough in response

17. “Everything will be better tomorrow” "History is the version of past events that people have decided to agree upon." : Bonaparte (1769 - 1821) "History will be kind to me, for I intend to write it." : Churchill (1874 - 1965) Final Thoughts