1. Digital Key Concepts Management 102 Professor Estenson Chapter 7 - Interviews

2. Key Concepts Types of Interview Phases of Basic Interview Type of Question Used Tips on Answering Questions Effectively

3. Types of Interviews Counseling – Emphatic Listening, Non-evaluative feedback Employment – Closed Communication Style Exit – Similar to counseling Grievance or Confrontation Group

4. Additional Types Performance Review Persuasive – Selling ideas or change Telephone – Be prepared. Even dress appropriately, have mirror in front of you and be present not multi-tasking

5. Interview Flow Opening – Rapport (Be prepared and find common ground) – Orientation (Name, why interview being conducted, end state) – Motivation (If interviewing try to motivate person to give accurate information) Question Response Closing (summarize and explain next steps)

6. Questions Closed – yes or no Open-ended Hypothetical Direct (specific answer) Loaded (no right answer) Leading Third-person (how do others view the situation)

7. Organizing Questions Funnel (open-ended to closed) Inverted Funnel (closed to open-ended) Hour Glass Diamond

8. Answering Interview Questions Relax Don’t rush to answer If don’t know say so Don’t say more than you want to Listen carefully Be attentive to intentions of interviewer Provide the information you want to provide Avoid yes and no to broad questions Ask questions