1. World Summit on the Information Society Partnership on Measuring ICT for Development Parallel Event Tunis 15 November 2005 EUROPEAN COMMISSION EUROSTAT Directorate F: Social Statistics and Information Society ICT indicators for e-government in the European Union Michel GLAUDE Director : Social and Information Society Statistics EUROSTAT IndicatorsIndicatorsIndicatorsIndicators europa.eu.int/comm/eurostat/

2. ICT indicators for e-government in the European Union Background: eEurope 1999: eEurope initiative – An Information Society for all  « bring the benefits of the Information Society to all Europeans », the objective of eEurope was ambitious: to bring every citizen, school and business online and to exploit the potential of the new economy for growth, employment, and inclusion 2000: Lisbon Council and first Action Plan  Heads of State and Government of the European Union met in Lisbon in 2000 and launched a series of ambitious reforms at national and European level, amongst others to make the EU “the most dynamic and competitive knowledge-based economy in the world” by 2010.  First eEurope Action Plan (2000-2002);

3. ICT indicators for e-government in the European Union eEurope 2005 Action Plan 2002: eEurope 2005 Action Plan  Objective: to provide a favourable environment for private investment and for the creation of new jobs, to boost productivity, to modernise public services, and to give everyone the opportunity to participate in the global information society. eEurope 2005 therefore aimed to stimulating secure services, applications and content based on a widely available broadband infrastructure. 2003: eEurope 2005 Benchmarking Indicators  Implementation of eEurope Action Plan  23 indicators built around 5 themes: – Internet indicators – Modern on-line public services – A dynamic e-business environment – A secure information infrastructure – Broadband

4. ICT indicators for e-government in the European Union Modern on-line public services : Policy Indicator D1. Number of basic public services fully available on-line  Supply side of e-government  Collected by Directorate-General « Information Society and Media » (DG INFSO) of the European Commission  Availability of basic public services online is monitored on the basis of a list of 20 basic public services, 12 for citizens and 8 for businesses.  Online progress measurement by a four stages framework: 1: posting of information online; 2: one-way interaction; 3: two-way interaction; 4: full online transactions including delivery and payment.

5. ICT indicators for e-government in the European Union List of 20 basic public services Latest report: http://europa.eu.int/information_society/soccul/egov/egov_benchmarking_2005.pdf CitizensBusinesses Income TaxesSocial Contribution for Employees Job SearchVAT Social Security BenefitsCorporate Tax Personal DocumentsRegistration of a New Company Car RegistrationSubmission of Data to the Statistical Office Application for Building PermissionCustom Declaration Declaration to the PoliceEnvironment-related Permits Public LibrariesPublic Procurement Birth and Marriage Certificates Enrolment in Higher Education Announcement of Moving Health-related Services

6. ICT indicators for e-government in the European Union Modern on-line public services : Statistical Indicators D.2 Percentage of individuals using the Internet for inter- acting with public authorities broken down by purpose (obtaining information, obtaining forms, returning filled in forms); D.3 Percentage of enterprises using the Internet for inter- acting with public authorities broken down by purpose (obtaining information, obtaining forms, returning filled in forms, full electronic case handling).  Demand side of e-government  Collected by Eurostat  Source:  Community survey on ICT usage in households and by individuals  Community survey on ICT usage and e-commerce in enterprises  Corresponds with the following WSIS Core Indicators on use of ICT proposed by the Partnership:  HH10 (but: 3 months’ reference period, instead of 12)  B12

7. ICT indicators for e-government in the European Union Percentage of enterprises and percentage of individuals -Internet users- interacting with public authorities, by type of interaction, EU-25 (2004 ) Enterprises with internet access, excluding: DK, FR, MT. Individuals having used the internet in the 3 months before the survey, excluding: BE, CZ, FR, IE, IT, MT, NL, SK. Source: Eurostat, Community survey on ICT usage and E-commerce in Enterprises & Community survey on ICT usage in households and by individuals.

8. ICT indicators for e-government in the European Union Percentage of enterprises with Internet access having obtained information from public authorities’ websites, EU-25 (2004) Economic activity: excluding DK, FR, MT, SI ; size class: excluding DK, FR, MT. Source: Eurostat, Community survey on ICT usage and e-commerce in enterprises Economic activitySize class

9. ICT indicators for e-government in the European Union Percentage of enterprises having used e-government, any type (2004, 2005) Scope: enterprises with 10 or more persons employed in selected economic activities in NACE sections D, E, F, G, H, I, K and O. Source: Eurostat, Community survey on ICT usage and e-commerce in enterprises (latest available data per country)

10. ICT indicators for e-government in the European Union Percentage of Internet users having obtained information from public authorities’ websites, EU-25 (2004) Data refers to Internet use in the 3 months prior to the survey. All categories exclude BE, CZ, FR, IT, MT, NL, SK. Source: Eurostat, Community survey on ICT usage in households and by individuals

11. ICT indicators for e-government in the European Union Percentage of individuals (aged 16-74) having used e-government, any type (2004, 2005) Source: Eurostat, Community survey on ICT usage in households and by individuals (latest available data per country)

12. ICT indicators for e-government in the European Union Methodological issues Scope of e-government  Threshold in terms of level of interaction ???  Selection of the survey items, e.g. do we consider the non-interactive «obtaining information from public authorities’ websites» as e- government?  Definition of the items, e.g. is «downloading a form» e-government, or only «downloading a form to fill in on-line» ? Current practice in the EU surveys (demand side + supply side): all levels are taken into account but are collected separately, i.e. more restrictive regroupings ex-post are possible.

13. ICT indicators for e-government in the European Union Methodological issues Scope of e-government (continued)  Narrow or broad definition ?  Public administration (strictly linked to rights/obligations of being registered in a country or municipality, i.e. traditional « red tape »)  Public services (including e.g. garbage collection or public swimming pools) Current practice in the EU demand side surveys: Up to now: «public authorities» (cfr. Benchmarking Indicators) ; From 2006 onwards, the household survey will refer to «public services and administration». Current practice in the EU supply side surveys: Scope is delimited by the fixed list of 20 services.

14. ICT indicators for e-government in the European Union Future work 2006 survey on ICT usage in households and by individuals will include a more detailed module on e-government Additional topics covered in the 2006 household survey module on e-government:  Respondent’s interest in using e-government Would you be interested to use the Internet to replace some of your personal contacts with or visits to public services administrations?  Yes, I already use this possibility ;  Yes, I would be interested (but I am currently not a user) ;  No

15. ICT indicators for e-government in the European Union e-government module in 2006 household survey  Barriers to using e-government What are the reasons for not using the Internet for dealing with public services or administrations?  Services I need are not available on-line or difficult to find ;  Personal contact is missing ;  Immediate response is missing ;  Concerned about protection and security of my data ;  Additional costs (e.g. connection costs) ;  Too complex ;  Other)

16. ICT indicators for e-government in the European Union e-government module in 2006 household survey  Public services where e-government could be useful With which of the following matters are you dealing via Internet of would you like to deal via Internet? → questionnaire includes the DG INFSO list of 12 basic public services for citizens  Yes, I have already done this on-line ;  Yes, I would like to do this on-line ;  No, I would not do this on-line.

17. ICT indicators for e-government in the European Union ICT usage data for the EU  Statistics are available free of charge on Eurostat’s website:  http://europa.eu.int/comm/eurostat  Click « Data »  Click « Population/social conditions »  Via the New Cronos database, user-defined tables can be requested  Metadata including a first release of the Methodological Manual: http://europa.eu.int/estatref/info/sdds/en/infosoc/infosoc_base.htm