1. Non-verbal communication sub-disciplines
SELF LEARNING MODULE 1
CHAPTER 6
Non-verbal communication sub-disciplines
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2. Non-verbal communication
SELF LEARNING MODULE 1
CHAPTER 6
Non-verbal communication
“Messages expressed by nonlinguistic means.”
Includes silent behaviors, environment, artifacts, and vocal intonation.
Is a powerful mode of communication
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3. SELF LEARNING MODULE 1
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Sub-disciplines are….
Sub-disciplines or also known as “KOPPACT” of non-verbal communications are:-
Kinesics(K)
Occulesics (O)
Paralanguage/Paralinguistics (P)
Proxemics (P)
Artifacticas (A)
Chronemics (C)
Tactilics (T)
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4. SELF LEARNING MODULE 1
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Kinesics
The different ways in which people move their bodies that include postures, gestures, head nodes and leg movements, are called Kinesics.
Gestures have been classified into three categories: Emblems, Illustrators and adaptors.
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5. SELF LEARNING MODULE 1
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Emblems
These have direct verbal translations, like nodding of head for ‘yes’, shaking the head for ‘no’ or waving hand for “hello” or saying “bye-bye’. They are used in place of words.
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Illustrators
These gestures naturally accompany our speech and accentuate what we say.
These gestures have a dramatic effect.
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Adaptors
These are unconscious movements of body that originate from the nervous state of our mind.
In an interview, when the candidate is nervous or uncomfortable with the questions asked, she/he may unconsciously crack knuckles, shake legs, or tap the foot.
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Occulesics
This is the science of the movement of our eyes and of facial expressions.
It is claimed that in the science of body language, there are 7,50,000 signals , of which 15,000 come from the face alone.
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9. SELF LEARNING MODULE 1
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The power of eyes
Staring Eyes- too much eye contact that either shows superiority or lack of respect.
Too little eye contact- has multiple interpretations like dishonesty, impolite, etc.
Withdrawal of eye contact- considered as sign of submission.
Frequently looking away at people from a distance- generally an extrovert’s behaviour.
Scarcely looking at a person when in close proximity- generally an introvert’s behaviour.
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Face
“You can read his face like an open book” is a common remark made about people whose facial expressions show a lot of transparency of expressions.
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Paralinguistics
Consists of vocal tone, speed, pitch, volume, number and length of pauses, and disfluencies (“um”s, “ah”s), etc.
Paralanguage tends to be more powerful than language.
Affects how other’s perceive us- Stereotyping (e.g., accents, vocabulary, grammar).
Influenced by culture, gender, class (intentionally or unintentionally).
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12. Barrier behaviours and territory
SELF LEARNING MODULE 1
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Proxemics
Its is the study of the distance between people and objects.
It is also referred as science of space.
Intimate distance
Personal distance
Social distance
Public distance
Barrier behaviours and territory
You are here
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Artifactics
Include clothing, jewelry, personal belongings, accessories, etc.
Communicate economic level, educational level, trustworthiness, social position, level of sophistication, economic background, social background, educational background, level of success, moral character, masculinity/femininity
Important part of first impressions
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Chronemics
The concept of time and its impact on people is the science of Chronemics.
Our use of time reflects:
Power/status
Cultural norms
Expectations
Interpersonal priorities
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15. Tactilics Tactilics is the science of touch language.
SELF LEARNING MODULE 1
CHAPTER 6
Tactilics
Tactilics is the science of touch language.
It includes touching self, others, and objects.
Research shows two kinds of touch language”
Bodily Contact
Touching with hands
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16. 9 types of non verbal communication used by professionals
SELF LEARNING MODULE 1
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9 types of non verbal communication used by professionals
Nonverbal communication plays a key role in lots of professions too, including…
Trading signals
Wearing a rank specific uniform
Service and Regiment specific uniforms
Wearing a uniform of any kind
Morse code
Use of flags
Signing used by referees
Tic-tac- used by on-course betters on horses in the UK
Size or site of an office
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17. Non verbal communication skills for selling
SELF LEARNING MODULE 1
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Non verbal communication skills for selling
When selling to customers, your non-verbal communication skills - such as active listening and interpreting non-verbal cues are just as important as what you say.
Developing these skills will help you understand what your customers want, so you can offer them the most suitable products and services.
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18. Understanding Non Verbal Cues:
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Listening Skills:
Listening to your customer to discover their needs helps you suggest appropriate products or services to meet those needs. Active listening is the process of confirming what you think your customer has said, and meant, by observing their verbal and non-verbal cues.
Understanding Non Verbal Cues:
Interpreting your customer's non-verbal signals and behaviours allows you to read their attitude and better understand their needs. Projecting the right non-verbal cues yourself can help your customer feel at ease.
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19. Test yourself: Communication without words is called…? silent speaking
SELF LEARNING MODULE 1
CHAPTER 6
Test yourself:
Communication without words is called…?
silent speaking
verbal communication
interpersonal communication
nonverbal communication
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20. Test yourself: Communication through the use of space…? kinesics
SELF LEARNING MODULE 1
CHAPTER 6
Test yourself:
Communication through the use of space…?
kinesics
Proxemics
Tactilics
Paralanguage
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21. Test yourself: Nonverbal behaviors that convey emotions…? Illustrators
SELF LEARNING MODULE 1
CHAPTER 6
Test yourself:
Nonverbal behaviors that convey emotions…?
Illustrators
Adaptors
Regulators
Affect Displays
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22. SELF LEARNING MODULE 1
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Test yourself:
A person’s appearance based on clothing, hair, or artifacts is called…?
Proxemics
Kinesics
Object Language
Tactilics
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23. Test yourself: Use of time is called…? Chronemics Paralanguage
SELF LEARNING MODULE 1
CHAPTER 6
Test yourself:
Use of time is called…?
Chronemics
Paralanguage
Tactilics
Kinesics
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24. Test yourself: Tactilics refers to use of….? Space Time Voice Touch
SELF LEARNING MODULE 1
CHAPTER 6
Test yourself:
Tactilics refers to use of….?
Space
Time
Voice
Touch
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25. SELF LEARNING MODULE 1
CHAPTER 6
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