2. EU/ACP Microfinance Peer Learning Event MIS Topic October 2 nd 2008

3. 2 MIS Topics - Objectives Remember that MIS must Remember that MIS must Be answering business needs, Be answering business needs, find a balance between constraints of cost, security and technology. find a balance between constraints of cost, security and technology. Understand the main challenges in selecting and implementing MIS Systems Understand the main challenges in selecting and implementing MIS Systems To have an overview of the various solutions to define and enhance your MIS To have an overview of the various solutions to define and enhance your MIS Your experiences and your questions Your experiences and your questions Additional examples from Horus experiences Additional examples from Horus experiences Some best practices Some best practices Learning Café

4. 3 33 MIS key challenges Core Business System Selection Bank oriented or MFI oriented ? Centralized or Decentralized ? Software or Home-made ? Outsourcing ? Commercial, open-source or not for profit vendor ? … Ressources Additional functionalities Functional understanding Rural - Urban / NGO – MFI –Bank Products & services (Current/ Target) Expansion strategy… Telco networks quality Security, Hardware Budget HR (Workload & Competences Internal or external) Need Assessment Technical constraints Business strategy Maintenance Additional modules New versions Bug Anomaly's correction Additional Systems Delivery channels

5. 4 functional map RETAIL PRODUCTS Current account Saving deposits DepositsLoansCard services BUSINESS INTELLIGENCE OPERATIONAL REPORTING BUDGET REPORTING / PROCESS ACCOUNTING COLLATERAL MANAGEMENT CUSTOMER MANAGEMENT REMITTANCES FOREIGN CURRENCIES WALK-IN CUSTOMER MANAGEMENT DELIVERY CHANNELS FIXED ASSET MANAGEMENT PAYROLL INVENTORY CREDIT SCORING TREASURY HUMAN RESSOURCES MINIMUM SCOPE MAXIMUM SCOPE

6. 5 Learning Café Menu Your questions and experiences First Course: Urban MFIs and MIS / Centralised First Course: Urban MFIs and MIS / Centralised How cost effective are the software packages other partners are using ? (Urwego, Rwanda, Implementation of Emerge) How cost effective are the software packages other partners are using ? (Urwego, Rwanda, Implementation of Emerge) A manual system of tracking records is tedious (Urwego, Rwanda) A manual system of tracking records is tedious (Urwego, Rwanda) Softwares implementation (Orbit in Advans Cameroun - Microbanker in LFS Madagascar) Softwares implementation (Orbit in Advans Cameroun - Microbanker in LFS Madagascar) Second Course: MIS in Remote and Rural Areas / Distributed Second Course: MIS in Remote and Rural Areas / Distributed What are MIS systems that work in rural settings (low internet connectivity and electricity) ? (SIDI, Africa) What are MIS systems that work in rural settings (low internet connectivity and electricity) ? (SIDI, Africa) How do smaller MFIs cover costs of MIS systems? (Aquadev, Senegal) How do smaller MFIs cover costs of MIS systems? (Aquadev, Senegal) Developed MIS Semi-computerized system based on Excel (Aquadev, Senegal) Developed MIS Semi-computerized system based on Excel (Aquadev, Senegal) Develop a simple software for MUSO (mutuelles de solidarite (MUSO) Develop a simple software for MUSO (mutuelles de solidarite (MUSO) Dessert: Technology and Additional Functionality Dessert: Technology and Additional Functionality What are cellphone banking experiences? (OI-UK, Africa) What are cellphone banking experiences? (OI-UK, Africa) LFS : Start data base for Credit Scoring, LFS : Start data base for Credit Scoring, LFS : Recent approval to introduce international money transfers using SWIFT and an alliance with Money Gram expected end of 2008 LFS : Recent approval to introduce international money transfers using SWIFT and an alliance with Money Gram expected end of 2008 OIBM (Malawi) faces challenges with AIMS (Automated Insurance Management System) and is now looking for other available MIS options OIBM (Malawi) faces challenges with AIMS (Automated Insurance Management System) and is now looking for other available MIS options