1. Administrative Capacity Building in Hungary Viktor Horváth Prime Ministers Office Republic of Hungary

2. Main targets Foster the planned reforms in the public administration Try to reach system-wide changes Giving priorities to the potential incentives More emphasis on the effectiveness of the public administration (social outcome) Interventions should be efficient: operational costs after the interventions should not be higher than before

3. Available resources Human Applied technology Better services Better governance Socio-economic factors Demographic factors Culture Institutions Processes

4. Resources: Human factor Intervention areasMeasures LeadershipTraining Improving capabilityRecruitment, reform of the training-system Initiating and managing a cultural change New pay-scheme, changing the attitude of the leaders OpennessNew ways for communication

5. Resources: Process management Intervention areasMeasures Strategic managementIntroducing new management techniques Better governanceUse of information (co- ordination, IT), quality in law-making, use of other policy-tools, partnership Better self-governanceOrganisation- development, involvement of partners Quality in service- provision Deregulation, IT

6. Problems I. Handling the trade-offs between efficiency and effectiveness Results of the interventions should be sustainable in fiscal terms Orientation on customer dis-satisfaction Bridging the gap between the objectives of the ESF and some necessary changes in staffing Risk assessment: some interventions need political back-up and/or new laws

7. Problems II. Choosing indicators Problems of international benchmarking Non-availability of relevant data Data based on surveys Defining target values Partnership: Not a problem – a chance

8. Thank you for your attention!