1. 2010 UBO/UBU Conference 1 Title: MEPRS Tools: Six Sigma MEPRS Management Metrics (S2M3) Session: M-4-1100 and M-4-1630

2. Objectives Describe the origin and goals of Six Sigma Identify how Six Sigma is used in healthcare Understand and correctly interpret the S2M3 tool Understand how individual MTF characteristics can affect its position among its peer group/cohort Learn how to use the S2M3 to locate opportunities for implementing Six Sigma programs 2

3. Origin and Goals 3

4. Six Sigma in Healthcare: Using Lean Six Sigma, Morton Plant Hospital in Clearwater, Florida, improved patient satisfaction over 50%, reduced emergency department length of service by 21%, and recovered over $4 million in cost of quality (aka rework) Kaiser Permanente Colorado used Lean Six Sigma to evaluate and improve Medicaid enrollment processes. A three-month project resulted in a 45% gain in Medicaid membership while increasing Medicaid revenue by more than $1 million annually The Nebraska Medical Center used Six Sigma to improve the completeness and availability of physician orders for patients; the project occurred within a Six Sigma program that has returned about $7.5 million in savings 4

5. Control Panel 5

6. Control Panel – S2M3 User Notes 6

7. Control Panel – Peer Groups 7

8. Executive Summary 8

9. Z-Score 9 The Bell Curve Mean/ Avg Mean minus 1 St Dev Mean plus 1 St Dev

10. S2M3 Metrics 10

11. S2M3 Metrics 11

12. S2M3 Graphs 12

13. S2M3 Graphs 13

14. S2M3 Graphs 14 [2] [1] Madigan For a little over 950,000 scripts, we would expect the expenses to be around $9,000,000 [1] but at Madigan for the same number of scripts, the expenses are around $11,500,000 [2].

15. General Conclusions OCONUS is more expensive than CONUS Facilities with a military mix are more expensive than those with contract or civilian personnel Hospitals or clinics with greater volume of workload fare better Inappropriate cost allocation drives cost results Non-reporting of borrowed labor drives results 15

16. Analysis 16 There are basically two values in play for each metric that requires analysis. In this case, they are Available FTEs and Pharmacy Weighted Procedures

17. Available FTEs 17

18. Pharmacy Weighted Workload (aka Scripts) 18

19. Pharmacy Raw Workload 19

20. Summary Six Sigma is a quality process Six Sigma MEPRS Management Metrics is a tool that can be used to identify areas where a Six Sigma process improvement plan can be implemented The Executive Summary is a good place to begin the exploration There are basically two components to each metric. Look at the components separately to determine where the issue may lie Use data sources like the EAS IV Repository, MEWACS, and CCR to isolate issues 20

21. Q&A 21 Questions?