1. Are You People Ready for Lean? Presented by Doug Howardell

2. Copyright 2007 Doug Howardell 626-390-6935 Dh@theacagroup.com Defining Lean Continually reducing waste in all areas and in all forms English phrase coined to summarize Japanese manufacturing techniques (specifically, the Toyota Production System)

3. Copyright 2007 Doug Howardell 626-390-6935 Dh@theacagroup.com Basic Tenets of Lean Specify Value Map the Value Stream Make Products Flow Implement Pull Pursue Perfection Defined by Womack & Jones in their book, Lean Thinking

4. Copyright 2007 Doug Howardell 626-390-6935 Dh@theacagroup.com Lean People Make a Lean Enterprise To have a Lean Enterprise, you have to have Lean people People have to get Lean before the enterprise can get Lean

5. Copyright 2007 Doug Howardell 626-390-6935 Dh@theacagroup.com Lean People Have Something

6. Copyright 2007 Doug Howardell 626-390-6935 Dh@theacagroup.com Where They Come From Experience is something that happens over time –But must be supported Knowledge and Skills come from education and training –But must be encouraged

7. Copyright 2007 Doug Howardell 626-390-6935 Dh@theacagroup.comKnowledge Lean Tenets Lean Tools Value Stream Mapping, Six Sigma Quality, The 5 S’s, Visual Management, Kaizen Events, Process Reengineering, Cellular Manufacturing, Line Balancing

8. Copyright 2007 Doug Howardell 626-390-6935 Dh@theacagroup.comExperience In the industry In the function

9. Copyright 2007 Doug Howardell 626-390-6935 Dh@theacagroup.comSkills Prerequisites to applying the knowledge and experience 1. Understanding Value 2. Identifying and working in the Value Stream 3. Being able to adapt rapidly 4. Innovating: changing things for the better 5. Taking the initiative 6. Having a Collaborative Outlook 7. Leading from below

10. Copyright 2007 Doug Howardell 626-390-6935 Dh@theacagroup.com Understanding Value Lean Thinking starts with specifying value from the customer’s perspective Identifying customer’s needs Meeting customer’s needs Measuring performance from the customer’s perspective

11. Copyright 2007 Doug Howardell 626-390-6935 Dh@theacagroup.com Working the Value Stream Understand how potential improvements affect the enterprise as a whole Value Stream Mapping Value Stream redesign Value Stream Measurement

12. Copyright 2007 Doug Howardell 626-390-6935 Dh@theacagroup.com Adapting Quickly Customer demands are constantly shifting, so products and processes must change Overcoming resistance to change Taking advantage of the new environment

13. Copyright 2007 Doug Howardell 626-390-6935 Dh@theacagroup.comInnovating Lean People are creative Analyzing problems Applying critical thinking processes Developing creative responses to new demands

14. Copyright 2007 Doug Howardell 626-390-6935 Dh@theacagroup.com Taking the Initiative Lean People don’t wait to be told what to do and how to do it Setting goals Developing plans to achieve goals Measuring progress against the plan

15. Copyright 2007 Doug Howardell 626-390-6935 Dh@theacagroup.comCollaborative Lean People know how to work in collaboratively Inter-company teams Customers, Suppliers, Competitors Project Teams Address a specific issue Internal Work Teams Manage the day to day operations

16. Copyright 2007 Doug Howardell 626-390-6935 Dh@theacagroup.com Leading From Below Lean People can influence others Envision –See what needs to be done Align –Get others to see what needs to be done Empower –Help others get things done

17. Copyright 2007 Doug Howardell 626-390-6935 Dh@theacagroup.com How To Create Lean People The Lean Enterprise must assure its people possess knowledge, experience, skill Experience is something that happens over time but must be supported Knowledge and skills come from education and training Management must put a plan in place –Starts with identifying the needs, continues with education and follows up with training

18. Copyright 2007 Doug Howardell 626-390-6935 Dh@theacagroup.com The Plan Assess Analyze Determine Deliver

19. Copyright 2007 Doug Howardell 626-390-6935 Dh@theacagroup.com The Plan - Assess Lean Knowledge Questions Industry Experience Questions Lean People Skills Questions

20. Copyright 2007 Doug Howardell 626-390-6935 Dh@theacagroup.com The Plan - Analyze

21. Copyright 2007 Doug Howardell 626-390-6935 Dh@theacagroup.com The Plan - Develop Define a set of courses Make or buy courses Assign students to courses based on assessment Schedule courses

22. Copyright 2007 Doug Howardell 626-390-6935 Dh@theacagroup.com The Plan - Deliver Provide training / education Track attendance Reassess

23. Copyright 2007 Doug Howardell 626-390-6935 Dh@theacagroup.com Wrapping it All Up Lean People Make a Lean Enterprise Lean People have knowledge, experience and skills Experience happens but Knowledge and Skills come from education and training An education & training plan must be put in place The plan requires you to Assess, Analyze, Determine, & Deliver