1. Perspective of Six Sigma to the Future Elizabeth M. Keim ASQ Past President Mexico City, November 28, 2007

2. History of Quality Shewhart Juran Deming Crosby Feigenbaum Ishikawa Taguchi 1960’s Inspection Control 1980’s TQ Management Improvement

3. Recent History of Quality Baldrige and Six Sigma –Management philosophies –Enhance performance –Increase profitability –Improve quality

4. Origins of Lean Six Sigma Six sigma integrated many quality tools developed in the last 60 – 70 years –“Old wine in a new bottle” Lean tools developed after WW II, but different priorities Lean Six Sigma – holistic approach

5. Current Business Environment Globalization – India, China Changing customer requirements Increasing speed of change

6. Six Sigma Business Model High Quality On-Time Delivery Lower Costs Customer Satisfaction Process Capabilities Inputs Robust Design Customer Requirements Business Results

7. Core Principles of Six Sigma Rolled Throughput Yield versus Yield Definition of ‘six sigma’ –Scientific approach to problem solving –‘Six’ may not be the goal Cost Complexity Competition –Economic point of diminishing returns Not a SWAT team, JIT OJT Improvement one project at a time Measure results, not activity

8. Ongoing Changes in Six Sigma Integration of Lean DFSS –Products and services –Methods of provision –Methods of delivery –Markets Project management Changes management

9. Longer-term Predictions for Six Sigma Systematic Innovation –Economic engine for growth TRIZ –Theory of Inventive Problem Solving Axiomatic Design Principles –(independence axiom): maintain the independence of the functional requirements –(information axiom): minimize the information content of the design