1. Overview of the Program : Understanding LEG, training plan and general instructions Training of Trainers (TOT) Program on Application of eCRC in Local Authorities September 1 – 4, 2013 – Dambulla September 5, 2013 – Batticaloa

2. Content….  Overview of LEG  Objectives of the TOT Program  Training Plan  Implementation Strategy & Responsibility  Significance of this program  Instructions

3. 1. OVERVIEW OF LOCAL ECONOMIC GOVERNANCE (LEG) PROGRAM

4. The Asia Foundation LOCAL ECONOMIC GOVERNANCE PROGRAM To improve inclusive economic growth through strengthened local and economic governance. Funded by AusAID Australian Community Rehabilitation Project ACRP3 Duration Phase I : 2010 – 2013 May Phase II : 2013 June – 2015 May

5. Increase in Expenses for Services Improved Municipal Services Improved Business Regulatory Services Improved Business Environment Improved Local Economy Increase in Own Revenue Local Economic Governance (LEG) Initiatives Social Accountability through Civil Society Participation Key Stakeholder Intervention (MLGPC/MID/MED/PCs) Private Sector Engagement Approach of LEG

6. Increase in Expenses for Services Improved Municipal Services Improved Business Regulatory Services Improved Business Environment Improved Local Economy Increase in Own Revenue Key LEG Interventions 1. Revenue Generation Initiatives 2. Citizen Report Card 3. Participatory Budgeting 4. Revenue Management Tool 5. Customer friendly “front office” 6. Computerised Payment System 7. LA – Private Sector Engagement

7. Objectives of Social Accountability Initiatives of LEG…..  Empower local communities to hold local governments to account for delivery of basic services including infrastructure creation; and  Build the capacity of Local Government System to leverage ICT-driven tools to elicit citizen feedback on service delivery and provide timely and focused responsive actions.

8. 2. Objectives of the TOT Program  Develop a pool of Master Trainers in application of eCRC in the Eastern Province  Institutionalise eCRC process within the Local Government system in the Eastern Province  Strengthen the monitoring and guidance mechanism of CLG/ACLGs to effectively link the citizen feedback and LA responses  Build capacity of LG system to use and apply ICT based tools

9. 3. Training Plan  Day 1 : Introduction to the TOT Program  Day 2 : Introduction to eCRC Questionnaires Interaction with Citizen Using Tabs  Day 3 : Sampling and Survey Mock Interviews Pre-testing internally Closing Event  Day 4 : Planning of field testing Planning of pilot eCRC application  Day 5 : Field Testing

10. Overview of eCRC  Data Collection / Survey  Data Management  Reporting and Documentation

11. 4. Implementation Strategy for Institutinalisation of eCRC in East Data Collection / Survey CDOs play key role Data Management CLG/ACLGs/Designate d Staff play key role Analysis and Reporting CLG/ACLGs/Designate d Staff play key role

12. Responsibility – Survey  CDOs should lead the data collection process  CDOs in the province collectively should engage in the data collection through survey, periodically  Assistance from volunteers could engage in data collection in support for CDOs  In such cases, CDOs should train the volunteers  Master Trainers play major role in training fellow CDOs and others

13. Responsibility – Data Management  CLG/ACLGs should involve in ensuring the data quality and impartial in the survey process  Could use designated staff for this purpose but with effective supervision  Poor quality of data and survey process hamper the results expected through CRC

14. Responsibility – Analysis and Reporting  CLGs/ACLGs should lead in analysis and reporting  Analysis and reporting is key for transferring the results of CRC to achieve the objectives of CRC  Reporting by CLG/ACLGs encourage LAs to make decisions to satisfy citizens

15. 5. Significance of the eCRC application  First time in Sri Lanka, Tabs are introduced in the LG sector  First time in Sri Lanka, eCRC to be introduced  First time in Sri Lanka, realtime monitoring at CLG/ACLG level to be introduced  First time in the region, CRC to be introduced within the Government system

16. Local Authority Citizen CLG/ACLGs Third Party Ordinary CRC Process

17. Local Authority Citizen CLG/ACLGs Third Party LEG supported eCRC Process

18. General Instructions…..  TOT program ends by 4 th Sept 2013, with lunch  Closing event is on 3 rd Sept 2013, with dinner  All the participants are expected to follow the TOT fully  Fieldtesting will be held on 5 th September 2013  All the participants, especially CDOs, are expected to takepart in the field testing  All the trained CDOs need to participate in the pilot testing of eCRC in Batticaloa MC and Kalmunai MC

19. Way Forward…..  Replication of eCRC to the Province and then countrywide  Use of Tabs for eCRC is just a start  Android based applications will be introduced for Revenue Management Inspection of eating places and hotels Complaint handling  Realtime monitoring at CLG/ACLG levels

20. Our expectations…..  Two specific results are anticipated through this initiative Implementation of eCRC in the Eastern Province LAs effectively use the findings of the eCRC in the resource allocation  Role of DLG especially CLG and ACLGs are crucial for Successful implementation and replication of eCRC and other tools Encourage the LAs to address the findings through using their own revenue  Role of CDOs as key facilitators is another crucial factor Accommodating the new requirement First to use ICT directly in the field  LEG will assist with technical and financial support to the DLG to achieve the desired results

21. Q & A THANK YOU !!!