1. 1 Copyright © 1999 Profiles International, Inc. Assessments of the USA & Canada www.assessments.biz 800-808-6311

2. 2 Copyright © 1999 Profiles International, Inc. CALL CENTERS ARE ONE OF THE FASTEST GROWING SEGMENT OF THE AMERICAN ECONOMY!

3. 3 Copyright © 1999 Profiles International, Inc. ADVERTISING SALES COMMISSIONS PROMOTIONS

4. 4 Copyright © 1999 Profiles International, Inc. Introduce them to your product Develop their need to buy Close the sale Refer them to other goods & services

5. 5 “CUSTOMERS GO WHERE THEY ARE WANTED AND STAY WHERE THEY ARE APPRECIATED.”

6. 6 Copyright © 1999 Profiles International, Inc. How do you Measure Call Center Sales Success? Calls Per Hour? Sales Above Quota? Cross-Over Sales? Repeat Business?

7. 7 Copyright © 1999 Profiles International, Inc. THE VALUE OF A CLIENT? IT’S ALL IN THE HANDS OF THE EMPLOYEES!!!

8. 8 Copyright © 1999 Profiles International, Inc. How Do They Get Hired?

9. 9 Copyright © 1999 Profiles International, Inc. Key Factors For Outstanding Call Center Sales SKILLS KNOWLEDGE PERSONALITY

10. 10 Copyright © 1999 Profiles International, Inc. How Can You Be Sure ?

11. 11 Copyright © 1999 Profiles International, Inc. 1. We Test Your Best-of-the-Best 2. We Document Their “Sales DNA” 3. We Create Unique Job Patterns Where Their “Sales Core Competencies” Cluster

12. 12 Copyright © 1999 Profiles International, Inc. Measures Call Center Sales Knowledge/Skills Measures 8 Key Behavioral Characteristics Reliable & Valid (Over 10,000 people studied) Internet Administration Pre & Post Employment Established Patterns or We Can Create Your Own Unique Benchmarks

13. 13 Copyright © 1999 Profiles International, Inc. Knowledge Assertiveness Persistence Empathy Drive Organization Maturity Creativity Incentive

14. 14 Copyright © 1999 Profiles International, Inc. Call Center Sales Graphic Summary

15. 15 Copyright © 1999 Profiles International, Inc. Call Center Sales Survey Narrative

16. 16 Copyright © 1999 Profiles International, Inc. ADVERTISING SALES COMMISSION PROMOTIONS It Costs More To Acquire A Client Than to Maintain An Existing Relationship!

17. 17 Copyright © 1999 Profiles International, Inc. The Call Center Survey ™ Now Gives You The Opportunity To Make A Difference!

18. 18 Copyright © 1999 Profiles International, Inc. Here’s How!! Increased Revenue Client Retention Higher Satisfaction Referrals More Sales Fewer Order Cancellations Reduce Turnover Maximize Productivity Increase Profits!

19. 19 Copyright © 1999 Profiles International, Inc. Meeting The Call Center Sales Challenge! Let’s Get Started Now! Assessments of the USA & Canada www.assessments.biz 800-808-6311