1. August 2009 New Achievers Club

2. 2 Why Change? » Accelerate the program » Leverage competitive advantage » Leverage training with stores, merchants (buyers) » TAKE CREDIT!

3. 3 New Achievers Club » Two Types of Training ▪ Custom Size Now Training ▪ Special Order Sales Training

4. 4 New Achievers Club Custom Size Now » New 6 Focus Categories ▪ Machine Maintenance ▪ Faux Wood ▪ Cordless Cellular ▪ Vinyl ▪ Vertical ▪ Aluminum ▪ Optional: Market Specific –Real Wood –Woven Wood » In-Aisle PK ▪ Implemented every store call » New Formal Training » New Rewards ▪ 3 ▪ 3 Categories –AC Notebook & UniBall Pen ▪ 6 Categories –Levolor Machine Pin & AC Certificate

5. 5 Custom Size Now » USE: A.C.T. Training Documents A: Ask the Right Questions C: Cut the Right Measurements T: Train the Right Message » In Store Tracking Sheet or New Training Tracking Report Note: Click on associates name to bring up this box. New Achievers Club

6. 6 Special Order Sales Training » New 6 Levolor Focus Categories ▪ Wood / Faux Wood ▪ Cellular ▪ Soft Verticals ▪ Verticals ▪ Roman Shades ▪ Natural Shades » In-Aisle PK (10-15 Min) ▪ Implemented every store call ▪ Train on at least one category » New Formal Training » New Rewards ▪ 3 Categories –AC Notebook & Uniball Pen ▪ 6 Categories –AC Certificate & AC Pin

7. 7 New Achievers Club Special Order Sales Training » USE: Product of the Month Documents » In Store Tracking Sheet or New Training Tracking Report by Associate Note: Click on associates name to bring up this box.

8. 8 How do I order AC Collateral? » Step #1: ▪ Select “Training Catalog” » Step #2: ▪ Customer ID Numbers: –Lowes – LE833500000 –Home Depot – LE837800000 » Step #3: ▪ Enter Part #’s » Step #4: ▪ Complete the Order Lowe’s Customer ID # Copied / Pasted here New Achievers Club

9. 9 » AC Collateral Part #’s: ▪ First 3 Categories: ▪ Second 6 Categories: R0014048 – Max Quantity – 1 – 10 per bag – SOS Pins L0171036 – Max Quantity – 2 – 10 per bag – CSN Pins R0014038 – Max Quantity – 1 – 50 pack – Custom Certificate R0014028 – Max Quantity – 1 – 50 pack – CSN Certificate R0014018 – Max Quantity – 5 – UniBall Pens R0014008 – Max Quantity – 5 – Notepads New Achievers Club Collateral ________________________________________________________________________

10. 10 New Achievers Club How do I track AC SOS INFORMAL trainings? » Step #1: ▪ Select Training Type: “Informal” » Step #2: ▪ Select Product Type: SOS ▪ Select AC category » Step #3: ▪ Submit

11. 11 New Achievers Club How do I track AC SOS FORMAL trainings? » Step #1: ▪ Select Training Type: “Formal” » Step #2: ▪ Product Type: SOS ▪ Comments: AC, # Associates ▪ Optional: List AC categories » Step #3: ▪ Submit Dolly, Marcia & Rache @ LW433 were trained on AC Cellular, AC Vertical and AC Wood / Faux Wood completing 3 AC categories.

12. 12 New Achievers Club How do I track CSN INFORMAL trainings? » Step #1: ▪ Select Training Type: “Informal” » Step #2: ▪ Select Product Type: CSN ▪ Select CSN Categories » Step #3: ▪ Submit

13. 13 New Achievers Club How do I track CSN FORMAL trainings? » Step #1: ▪ Select Training Type: “Formal” » Step #2: ▪ Select Product Type: CSN ▪ Comments: AC, # Associates ▪ Optional: List CSN Categories » Step #3: ▪ Submit Dolly, Marcia & Rache @ LW433 was trained on Machine Maintenance, CSN Aluminum, & CSN Cellular completing (3) CSN product categories.

14. 14 What should I do? » Gain Support from Upper Management » Wear AC lapel pin on all store calls » Show associates the AC collateral » Communicate AC Success Stories ▪ Externally and Internally » Recognize Associates for completing AC at Store Morning Meetings ▪ BP from Shaunteria Dye, Southeast Team AC Best Practices

15. 15 AC Best Practices How do I gain Upper Management Support for AC? » Use PPT slides at RVP/RMM, DM Meetings, etc. » Use “Training Tracking Report” to show trainings in District, etc. » Review Achievers Club with Store Managers, Assistant / Zone Managers, Dept. Managers / Dept. Supervisors » Give them an AC pen, AC pin and AC notebook » Show AC Certificates » Ask for their support !

16. 16 Management Support » District Manager’s to sign AC Certificates Note: At DM Meetings, have multiple AC certificates signed.

17. 17 Management Support » Sample AC Recognition Letters Associate Reward Letter DM Recognition Letter

18. 18 AC Best Practice  Achievers' Club Training Completion Certificate Awarded to Sales Specialist Ann Bock  Wednesday, June 10, 2009  Lowes #2529 Arlington Heights, IL  Certificate signed by District and Store Manager Jessi Radachy (HR Manager), Linnea Lundy (HR Manager), Ann Bock (Sales Specialist), John Sferrino (Sales Manger), Morgan Salsbury (Levolor Sales Rep.)

19. 19 AC Best Practices Naomi Kurado, Southwest Team, with in store tracking folder Michelle Lawson, Southeast Team Lowe’s #1843 - Bradenton, FL David Fortes, Lowe’s Associate now Achievers Club Certified in SOS & CSN

20. 20 New Achievers Club » What’s New? ▪ 9 ▪ 9 Categories to 6 Focus Categories (SOS / CSN) ▪ Informal and NOW Formal trainings count ▪ Rewards –3 Categories (AC Notebook & AC Uniball Pen) –6 Categories (AC pin & AC certificate) ▪ Success Story Template Updated

21. 21 Wrap Up » Next Steps ▪ Awareness Campaign –Upper Management –In Store Management –Associates ▪ AC Collateral ▪ AC Tracking Sheets (SOS / CSN) ▪ Contest?

22. 22 WIIFM » Achievers “Rewards” Club Contest ▪ When: September 1 st thru October 31 st ▪ What: Most associates certified –Send in list of certified associates to your trainer –Deadline: 10/5, 11/5 Visa » Reward: $100.00 Visa Gift Card to WINNER ▪ (1) Gift Card WINNER per District Team ▪ Gift Cards awarded by November 30 th