1. Presented By: Suhasini Sakhare Phone: +91-712-2249801 Email: suhasini.sakhare@zetaintelex.com

2.  LPO – How Its Done  Arbitration Legal Support Tasks Which Can Be Outsourced  General Legal Support Tasks Which Can Be Outsourced  People Who Will Deliver  How Will They Deliver – Legal Research Example  Minimum Technology Requirements At The _ Law Firm  Additional Technology Requirements Depending On Arbitration Legal Support Tasks Outsourced  Additional Technology Requirements Depending On General Legal Support Tasks Outsourced  Concerns  How To Share Information  How To Manage Assignments  How To Manage Communication  Next Steps  Contacts

3. Work Received By Law Firm In Host Country Assessment Based On Set Rules Scanning If Offshorable Work Received In Shared Drive Classification & Categorization Allocation Of Work LPO Staff Work Internal Escalations To Supervising Staff Work Returned To Host Country

4.  Maintaining And Managing Databases Of Disputes  Overall Case File Maintenance Online  Responding To Administrative Requests › Emails › Standard Letters  Retrieving Documents In Response To Discovery Requests  Preparing Documents/Exhibits For Administrative Hearings/Mediations › Legal Research › Transcription, Classification & Indexing Of Input Documentation › Drafting First Cuts › Marking Up Under Supervision

5.  Document Transcription  Document Management  Legal Research  Drafting Standard Letters  File Reviews  Completeness  Obvious Exceptional Complications  First Drafts Of Non Standard Documents

6.  Team Of Indian Lawyers › Top Tier With __ Experience › Middle Tier Experienced In LPO › Entry Tier Experienced In Immigration & Litigation  Excellent With Maintaining Data & Documents  Work As Per Process  Trainable In ____ Immigration Basics  Excellent Communication Skills

8.  How To Share Information Between: › Your Firm › Us › The Client  How To Assign And Manage Assignments › Scheduling › Quality  How To Ensure Good Communication › Consistency In Style › Nuance

9.  Networked Secure Servers  Co-ordinate Communication Using Outlook  Pre-marked File Folders In Shared Drives › Expected Responses Set Initially › Monitored From Both Sides › Monitored At Set Frequency  Microsoft Access › Assign Tasks › Set Deadlines › Keep An On-going Record Of The Immigration Case

10.  _ Law Firm › Creates A New Client Folder In The Shared Drive › Assigns A Task › Explains In The Client Log › Sets A Deadline  Offshore Service Provider › Logs In › Retrieves Work › Carries Out The Tasks › Escalates Exceptions › Receives Exception Solutions › Completes The Task › Submits For Review › Informs  _ Law Firm › Resolves Escalations › Reviews › Coordinates With The Client

11.  Set Templates To Ensures Consistency › Memos, › Email Messages, › Letters, › Other Communication With The Client.  A Shared Flowchart Of Work › Training Offshore Staff › Ensuring They Work Appropriately  Case Maps › Communication Logs › Instructions Around Exceptions

12.  Networked PC For Each Lawyer  Office Network Technology › Networked Printers  Common Electronic Format › Easy Digitization › Easy Transmission › Compatibility Issues Reduce

13.  Responding To Administrative Requests › No Additional IT Requirements › Better Supported If Case Management Software Is Used  Retrieving Documents In Response To Discovery Requests › Standard e Discovery Tools & Platforms  Preparing Documents/Exhibits For Administrative Hearings/Mediations › No Additional IT Requirements › Better Supported If An Off The Shelf Dictation Software Is Used › Still Better Supported If Case Management Software Is Used  Maintaining And Managing Databases Of Disputes › Data On New Cases Would Need To Be Online › Case Management Software Is Optional  Overall Case File Maintenance Online › Requires Case Documents To Be Routinely Scanned

14.  First Drafts Of Non Standard Documents › No Additional IT Requirement  Legal Research › No Additional IT Requirement  Document Transcription › No Additional IT Requirement › Is Better Supported If Any Off The Shelf Dictation Software Is Used  Document Management › Requires Documents To Be Routinely Scanned  Drafting Standard Letters › Requires Documents To Be Routinely Scanned › Requires A Case Management Solution In Place  File Reviews › Requires Documents To Be Routinely Scanned

15.  Your Preferences  Detailed Proposal From Us  Visit To Your Offices, As Required  Visit To Our Site, As Required  Extensive Interaction On Email/Skype/Phone  Pilot

16. Ms. Malathi Swaminath – MD/CEO Malathi@zetasoftech.com Ms. Suhasini Sakhare – Business Unit Head Suhasini.sakhare@zetaintelex.com Mr. Ricky Chopra – Vice President, International Business Development Ricky.chopra@zetaintelex.com Zeta Intelex, A Division Of Zeta Softech Pvt. Ltd. 105, IT Tower, Parsodi, Nagpur – 440 022 India Phone: +91-712-2249801/2240594 www.zetaintelex.com