2. PHILIPS SPEECH PROCESSING VoiceMail Association Vienna, 17.05.2000 Reimund Schmald Regional Sales Director reimund.schmald@philips.com GSM 0049-171-5591906

3. Contents  Philips Speech Processing  Applications of Speech Recognition in Telecommunications  Phone/Voice Portal: TalkingWeb  Key Success Factors

4. Philips Speech Processing

5. Philips Electronics N.V. Consumer Electronics Special Products Speech Recognition Software Philips Speech Processing Dictation Hardware Philips Speech Processing

6. Speech Processing Converging Markets IT Professional IT Market Consumer PC Market Device Consumer Electronics Games & Toys Automotive Handheld Devices Avionics Telephony Call Center Public Network Private Network

7. Vision and Mission  Vision: “Speech recognition will become a standard element in controlling appliances and entering or retrieving text or data”  Mission: “To develop, market, and service speech technology, tools and applications in close harmony with key partners and through selected channels for global markets”

8. Global Operational Support Vienna (HQ) Aachen Hamburg Brussels Portsmouth Suresnes Barcelona Zürich Johannesburg Sydney Tokyo Hong Kong Bombay Bangalore Taipei Dallas Cambridge Atlanta San Jose Scarborough

9. Speech Recognition Applications in Telecommunications

10. Speech Processing in Telecommunications Call Center & Audiotex PrivateNetworks(PBX) Public Networks (Telcos) Finance Travel Entertainment 0-800 Services Customer Care Auto Attendant Unified Messaging VoicePortals Directory Assistance Customer Care Voice Dialing Voice Mail Control Basic Network Commands Centrex Email Reader Voice Browser

11. Public Voice Portal  Single access point to variety of services (analog to Internet Portal)  Easy access of the services: any time, any location by mobile of fixed telephone  Combination with WAP and Internet  Challenges:  Navigation (no menu driven dialogs)  User Interface  Flexibility

12. Public Voice Portal (e.g. Omnitel 2000) Content DATABASE Internet www.2000.it www.2000.com Telephone 2000 (00393492002000) WAP e WAP 2000 Citta online, per favore. Citta Online 2000

13. Personalized Voice Portals: Personal Call Assistant  General or personalized information access  Speech enabled Voicemail/UMS  Name & number/voice activated dialing  Challenges:  User Interface  Combination of speaker dependent and speaker independent speech recognition  Density

14. talkingweb Portal Services

15. Idea of talkingweb  bring actual information on the phone  bring Internet (HTML 4.0) content on the phone  make Internet available for all subscribers

16. What is talkingweb?  1st German Internet Portal which is available on the phone (01805wwwtalk)  Provide access to Internet services any time from any place  PC-less Internet  Internet browsing via the phone using voice  Voice access to public web sites  Voice access to personal web sites  Information output via artificial speech (TTS) or audio data  Combination of Public and Personalized Voice Portal

17. Public Services of talkingweb? Examples:  News  Finance  Travel  Weather  Sports  Yellow Pages

18. Personal Services of talkingweb Examples  E-Mail reading  Portfolio  Bookmarks  Executive Services  mytalkingweb

19. 29.09.99 Name/Thema 18 Configuration of mytalkingweb www.mytalkingweb.de

20. 29.09.99 Name/Thema 19 Speech Recognition Speech Synthesis Call Handling Speech Recognition Speech Synthesis Call Handling talkingweb Internet Voice Browser talkingweb Internet Voice Browser TWTP HTTP Calls Internet Telephony Front-End talkingweb Portal Architecture of talkingweb

21. Key Success Factors for Speech Technology

22. Key Success Factors  Excellent Speech Technology  Implementation/Ergonomy  Right Introduction of Service in the Market

23. Visit us at http://www.speech.philips.com/telephony