2. 610 Professional Drive, Suite 205  Gaithersburg, MD 22879  Tel: 240-683-8840  FAX: 240-683-8847  www.HTSI-Global.com Your Wireless Life Cycle and Expense Management Solution

3. Wireless Management Solutions Your Agency’s ML&EM system can reduce your mobile costs up to 40% 2 Provide your agency with a ML&EM solution that is audit-ready while at the same time it is tailored to your environment and your actual needs and the end users will never know we’re there. We create a governance framework which drives compliant behavior within an agency’s wireless service delivery lifecycle process. How? By providing transparency, with the proper business intelligence, to the people who are responsible for the execution of this mission. What Do We Do?

4. Wireless Management Solutions 3 Workflow Compliance Workflow Compliance Resource Optimization Resource Optimization Audit-Ready Environment Audit-Ready Environment Activity –based Costing Activity –based Costing Lifecycle Transparency Lifecycle Transparency What Do We Provide? Your Agency’s ML&EM system can reduce your mobile costs up to 40%

5. Wireless Management Solutions 1. Establish Lifecycle Architecture 2. Develop Workflow Process 3. Map the “Chain of Custody” 4. Define Performance Metrics 5. Drive Accountability Service Delivery Governance Drives 4 How Do We Do It? Your Agency’s ML&EM system can reduce your mobile costs up to 40%

6. Wireless Management Solutions The Details … 5 How Do We Do It? Your Agency’s ML&EM system can reduce your mobile costs up to 40%

7. Trouble Tickets Agency Asset Mgmt System DeployConfigureReceive Invoice Validation Invoice Processing New or Replace Request Approval Help Desk Maintain Ordering Tagged Device Untagged Device Mobile Device Inventory Return& Disposal Invoice Property Form Property Form Unit Details Monthly Invoice (Manual) Contract Mgmt Procurement/ Disposal Authorization Shipping/ Packaging Slip Issues/ Requests Rate Plans Contract Terms & Conditions Physical Device (Automated/Manual) Order Physical Device Federal Procurement & Authorization Invoices w/Call Record Detail Receive Date (Warranty) Highland Invoice Device InvoiceService Request Authorization Highland Support Call Agency Highland Telecom Vendors Establish the Lifecycle Architecture 1.We work with an agency to establish the solution architecture for its Wireless Service Delivery Lifecycle; from request for service to disposal. Wireless Management Solutions Your Agency’s ML&EM system can reduce your mobile costs up to 40%

8. Wireless Management Solutions Your Agency’s ML&EM system can reduce your mobile costs up to 40% 7 2 Develop the Workflow Process 1.We work with an agency to establish the solution architecture for its Wireless Service Delivery Lifecycle; from request for service to disposal. 2.We identify the agency’s workflow process,

9. Wireless Management Solutions Develop the Workflow Process Your Agency’s ML&EM system can reduce your mobile costs up to 40% 8 2 3 Map the “Chain of Custody” 1.We work with an agency to establish the solution architecture for its Wireless Service Delivery Lifecycle; from request for service to disposal. 2.We identify the agency’s workflow process, 3.Map its functional “chain of custody” throughout the process,

10. Wireless Management Solutions Your Agency’s ML&EM system can reduce your mobile costs up to 40% 9 2 3 4 Define Performance Metrics 1.We work with an agency to establish the solution architecture for its Wireless Service Delivery Lifecycle; from request for service to disposal. 2.We identify the agency’s workflow process, 3.Map its functional “chain of custody” throughout the process, 4.Define the performance metrics required to achieve its mission.

11. Wireless Management Solutions Your Agency’s ML&EM system can reduce your mobile costs up to 40% 10 2 3 4 5 Drive Accountability 1.We work with an agency to establish the solution architecture for its Wireless Service Delivery Lifecycle; from request for service to disposal. 2.We identify the agency’s workflow process, 3.Map its functional “chain of custody” throughout the process, 4.Define the performance metrics required to achieve its mission. 5.Drive accountability with the capture of pertinent information.

12. Wireless Management Solutions Your Agency’s ML&EM system can reduce your mobile costs up to 40% 11 We filter each agency transaction through our governance framework and use its actionable business intelligence to drive optimal services Deliver Optimal Service Management