2. “Lync is probably the most important thing to happen to the office worker since the PC came along.” – Bill Gates, Nov 2010 Western Europe Hosted Vs. Premises-Based IP PBX Business Voice Connection Installed Base, 2009–2014, IDC

4. Established March 2006, delivering hosted Voice UK Headquarters, worldwide operation Industry Leader, privately owned, 276% CAGR over the last 3 years Customers include, Telco’s, Hosters, Systems Integrators Working Strategically with Microsoft Delivering White Label UC and Voice Enablement

5. Partnership – Experience, Knowledge, Support Global Provider – Voice, Infrastructure, Billing Go To Market – Modeling, Packaging, Sales Support SIPCOM Strategy

7. Algeria Morocco Mauritania Mali Ivory Coast Ghana Niger Libya Nigeria Cameroon Chad Central African Republic Sudan Egypt Ethiopia Kenya Uganda Tanzania DR Congo Angola Zambia Zimbabwe Namibia South Africa Mozambique Madagascar Mauritius Markets Enterprise traditionally Moving to SME South Africa 7 Regions & 32 Service Centres South Africa 7 Regions & 32 Service Centres UK & Africa 6 Regions & 19 Service Centres UK & Africa 6 Regions & 19 Service Centres >1200 Field support staff 650,000 devices supported 18,000 service calls/month > R132M Spares holding > R132M Spares holding 158470 Users supported 70% of retail market & POS support

8. Hosted Unified Communications, Collaboration, Messaging and CRM Licencing and Systems Management Consulting and Support Technology Roadmap, Planning Services and Training

10. Pure-player in delivering Collaboration Solutions: Audio, Web, Video conferencing Strong Focus on Customer Care, Execution & Service Delivery 70% of our workforce is customer-facing 45 Offices in 27 Countries 14 spoken languages

11. Private Cloud, SaaS Model for a better TTM, lower TCO Integrated to Arkadin’s Audio Conferencing Service Leveraging on SIPCOM’s expertise in Hosted UC/Hosted PBX Supported by Arkadin’s customer-centric approach

13. Corporate Business, Swisscom (Switzerland) Ltd. (as of 31.12.2010, FY 2010) Customers6 000 Employees 2 213 spread across Switzerland Net salesCHF 1858 million Segment resultCHF 991 million

14. Unified Communications and Collaboration as a managed service