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TELUS investor booklet Merrill Lynch Communications Forum Dallas, Texas March 2005
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2 This booklet and answers to questions contain forward- looking statements about expected future events including competition, labour relations developments and financial and operating results that are subject to risks and uncertainties. TELUS’ actual results, performance, or achievement could differ materially from those expressed or implied by such statements. For additional information on potential risk factors, see TELUS’ 2004 Annual Information Form, and other filings with securities commissions in Canada and the United States. TELUS disclaims any intention or obligation to update or revise any forward-looking statements, whether as a result of new information, future events or otherwise. forward-looking statements all dollars in C$ unless otherwise specified
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3 2 nd largest Canadian telco executing national growth strategy focused on data, IP & wireless from position of financial strength 2004Revenues$7.58B EBITDA 1 $3.09B FCF$1.30B Enterprise value$20B (~$13B equity) ListingsTSX: T, T.NV; NYSE: TU Daily Trading 2 1.5 million shares Operating segmentswireless: TELUS Mobility wireline: TELUS Communications 1 Earnings before interest, taxes, depreciation & amortization, after restructuring & workforce reduction costs 2 Recent 6 month average about TELUS
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4 about TELUS Mobility 32.0M: Cdn. PopulationLicensed POPs 30.0M (94%)Network coverage 55 MHz in major marketsSpectrum position only one in Canada (Nextel in US)iDEN Mike network coast to coast 1XCDMA footprint $1.14BEBITDA (2004) $2.81BRevenue (2004) 3.94MSubscribers leading Canadian national wireless provider
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5 ILEC: full service in W. Canada and E. Quebec non-ILEC: data & IP for businesses in Central Canada Revenue (2004) $4.77B EBITDA (2004) $1.95B Network access lines 4.8M Internet subs 971K total - 71% hi-speed Fibre IP backbone national about TELUS Communications
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6 consistent strategic imperatives 2000 2005 provide integrated solutions partner, acquire & divest as necessary invest in internal capabilities build national capabilities focus on growth markets of data & wireless going to market as one team strategic intent … to unleash the power of the Internet to deliver the best solutions to Canadians at home, in the workplace and on the move.
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7 build national capabilities – TELUS today
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8 focus on data & wireless growth: 28% to 56% $5.7B 43% 18% 10% 6% Other 12ME Q4-04 $7.6B Local Voice Wireless Data 28% 37% 19% 4% Other LD Wireless 12ME Q2-00 Local Voice 23% Data 12% LD TELUS Communications TELUS Communications TELUS Mobility TELUS Mobility consolidated revenue profile evolution
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9 consolidated results Change 1 Incl. restructuring & workforce reduction costs of $28M & $53M for 2003 & 2004, respectively 2 Incl. impacts of tax settlements of $0.20 & $0.21in 2003 and 2004, respectively 3 Free Cash Flow defined as: EBITDA (including restructuring & workforce reduction costs) less capex, net cash interest, net cash taxes, net cash restructuring payments, and excess share compensation expense over share compensation payments 74%$566M$324MNet Income 72% $1.58$0.92EPS 2 6.1%$7.58B$7.15BRevenue 9.8%$3.09M$2.82BEBITDA 1 20042003 excellent revenue, profitability & free cash flow growth 54%$1,297M$845MFree Cash Flow 3
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TELUS Mobility
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11 Canadian subscriber growth accelerating 5.0%4.5%Penetration gain 1.6M1.3MNet additions 32.0MPopulation31.7M 15.0MCdn wireless market13.4M 20042003 46.9%42.4%Penetration 12ME
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12 up to 5 million net adds expected over next 3 years Source: Industry analysts 2003 42% 2007E 55-59% 2004 47% 13.4M subs 18-20M subs 15.0M subs Canadian wireless penetration growth prospects
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13 TELUS achieving profitable subscriber growth 1 EBITDA less Capital expenditures Sum of reported results for BCE Wireless, Rogers Wireless pro forma Microcell, & TELUS Mobility Source: Company reports EBITDA growth subscriber growth + $800M + 1.5M TELUS Mobility 41% 34% TELUS Mobility + $660M cash flow 1 growth 50% TELUS Mobility Canadian wireless industry 2004
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14 net additions net additions up 19% in 2004 2003 431K 2004 512K
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15 profitable subscriber mix more importantly….industry leading postpaid net add growth of 33% 512K 2004 net add mix 84K postpaid prepaid 84% 431K 2003 net add mix prepaid 25% postpaid 75% 321K 429K 110K 16%
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16 Source: Company reports ARPU TELUS maintaining 20% premium to competitors TELUS MobilityRogers Wireless 1 BCE Wireless $57 $45 $48 $60 $48 $49 2003 2004 1 Pro forma Microcell
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17 9%11%COA/ Lifetime revenue 1.40%1.46%Blended churn $60ARPU$57 $389COA$430 20042003 $4,300 $3,900Lifetime revenue Subscriber economics continue to improve profitable subscriber growth strategy
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18 Network revenue EBITDA EBITDA margin (network rev.) Capex intensity Cash flow 1 1 EBITDA less capex 20032004change $2,184M$2,600M 19% $815M$1,142M 40% 37.3%43.9% 6.6 pts 15.2%12.5% 2.7 pts $456M$788M 73% TELUS Mobility value creation in 2004 TELUS Mobility results contributing significant shareholder value
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19 how does TELUS Mobility measure up? Sources: Company Reports; US Statistics - Morgan Stanley 1 Capex as a % of total revenue 2 EBITDA less Capex divided by total revenues 3 Wireless penetration gain divided by # of carriers in market. For TELUS, net adds divided by covered POPs Penetration gain/carrier 3 No. of carriers in market Mkt penetration (cov. POPs) Cash flow yield 2 Capex intensity 1 Annual EBITDA growth rate EBITDA margin 0.6% 5 to 7 58% 12% 20% 17% 32% US Avg 2004 1.4% 3 47% 22% 15% 32% 37% Cdn Avg 2004 1.7% - 13% 28% 13% 40% TELUS 2004 TELUS Mobility is best-in-class in fundamentally stronger 3 player Canadian wireless industry
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20 28% 21% 18% 12% 10% 7% 6% TELUS Verizon Nextel PCS Rogers Cingular T-Mobile USA 2004 cash flow yield - North America Source: Company reports EBITDA less Capex / Total Revenue cash flow yield of 28% in 2004 was best in class
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21 data revenue expanding exponentially Data revenue growth driven by expanding number of applications text & picture messaging mobile browser downloads mobile computing & other applications RIM wireless Internet (1X cards) wireless data business & consumer
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22 (1) to 13%$350 to 400MCapex 18 to 23% change EBITDA Revenue 2005 targets $1.35 to 1.4B $3.2 to 3.25B 14 to 16% 2005 targets reflect continuing profitability increases 2005 Mobility targets summary (17) to (7)% 425 to 475KWireless net adds
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23 TELUS Mobility EBITDA & cash flow growth 60% EBITDA CAGR over five years to 2004 1 Pro forma acquisition of Clearnet 2 EBITDA (excluding restructuring) for 2001 & 2002 3 Mid-point of 2005 targets announced December 17, 2004 (360) 173 815 20032000 1 356 2001 2 535 2002 2 1,142 2004 456 (288) 75 EBITDA EBITDA less capex ($M) 788 2005E 3 ~1,375 ~1,000
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TELUS in 2005
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25 Enhance our leadership position in wireless Leverage our investments in high speed Internet through Future Friendly home services Accelerate our wireline performance in Ontario & Quebec Grow brand value through superior customer experience (via leading IP solutions and improved customer care) Drive continual improvements in productivity Reach a new collective agreement corporate priorities for 2005 2005 priorities entirely consistent with 2004
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26 (1) to 6%$1.3 to 1.4BCapex 4 to 17% 2 $1.65 to 1.85EPS 4 to 7% change EBITDA 1 Revenue 2005 targets $3.2 to 3.3B $7.9 to 8.0B 1 Includes ~$100M in restructuring & workforce reduction costs 2 20 to 35% normalized for $0.21 favourable impacts for the settlement of tax matters in 2004 Free Cash Flow $1.2 to 1.3B 4 to 6% 2005 targets reflect solid revenue & earnings growth 2005 consolidated targets summary (8)% to flat
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27 Normal Course Issuer Bid for 25.5M TELUS shares effective Dec 20, 2004 2.2M shares repurchased for $78M in Q4 2004 Quarterly dividend 33% to 20¢ for Jan. 1, 2005 New dividend payout ratio guideline of 45 to 55% of net earnings Measures to restrict issue of TELUS shares Liquidity 26% due to 73.5M share offering by Verizon shareholder value enhancing initiatives - update balanced approach to stakeholder interests
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28 TELUS Mobility top performing wireless carrier in N. America industry consolidation benefits without integration risks TELUS Communications strong performance relative to other telcos improving results driven by stronger data & non-ILEC high exposure to wireless strong EPS growth free cash flow of >$1B, resulting in attractive FCF yield material debt & leverage reduction – exceeded targets shareholder value focus reflected by recent initiatives leading the way into 2005 with positive outlook why invest in TELUS
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investor relations 1-800-667-4871 telus.com ir@telus.com
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Appendix
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31 Price changes continue to roll through the base per minute billing - Jul-02 evening & weekend clock change - Jul-03 select calling features - Jul-04 minutes of use up 21% in 2003, 10% in 2004 expanding data offering (intercarrier SMS, 1X & RIM) roaming/resale agreements Verizon’s preferred Canadian PCS roaming partner iDEN roaming with Nextel in U.S. ARPU drivers Mobility segment
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32 3 year contracts improved coverage significant improvement in drop call rate expanded national footprint better phones grandfathered rate plans dedicated retention team excellent customer care levels Churn control & retention drivers Mobility segment
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33 excellent spectrum position - minimal cell splitting CDMA/1X roaming/resale agreements in Central & Eastern Canada Network digitization largely complete Mike (iDEN) network largely built out 1X network implemented, voice capacity improvement Capex drivers Mobility segment
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34 e.Com Report Watch excellence in investor communications ranked 9 th globally by Corporate Essentials, “Annual Report of Annual Reports” 1 st in Canada; 2 nd in North America ranked #1 in world for “strategy, objectives & outlook” 10 years of disclosure excellence in corporate reporting awards by Canadian Institute of Chartered Accountants 2003 annual report rated best in Canada IR website ranked 3 rd among global telcos by IR Web Report member of DJSI, only N. American telco
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35 excellence in … recognized as Canada’s Best Environmental Corporate Citizen only Canadian company to receive BEST award (ranked 6 th globally) for employee learning and development Illuminati Award for Best Leadership Development Program long time “Imagine” company focused on support of education, health & sports and arts
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