1. bror.salmelin@cec.eu.int European Commission, New Working Environments Strategic Objective: Collaboration@Work SO 2.5.9 Collaborative Working Environments Background and objectives

2. 2 Kok Report Facing the Challenge : The Lisbon Strategy for Growth and Employment Report from the High Level Group Chaired by Wim Kok, November 2004 The EU needs a comprehensive and holistic strategy to spur on the growth of the ICT sector and the diffusion of ICTs in all parts of the economy

3. 3 IST in FP6 Bring the user, people, to the foreground, to the centre of our attention... Bring the user, people, to the foreground, to the centre of our attention... … and build trustful, embedded, intuitive technologies working in the background (almost invisible) … and build trustful, embedded, intuitive technologies working in the background (almost invisible) Bring the user, people, to the foreground, to the centre of our attention... Bring the user, people, to the foreground, to the centre of our attention... … and build trustful, embedded, intuitive technologies working in the background (almost invisible) … and build trustful, embedded, intuitive technologies working in the background (almost invisible)

4. 4 Value Creation in Knowledge Economy intangible economy intangible economy –extended products including embedded services, covering entire life cycles knowledge based economy knowledge based economy –digital content and services networking networking –simultaneous, complex and multidisciplinary

5. 5 Workplace innovations and productivity Workplace Innovations account for 89 % of Multifactor Productivity gains* *Black and Lynch. San francisco federal reserve. 2004

6. 6 From excellence at the point of production towards excellence in collaborative networks A. Smith: Chain production A. Smith: Chain production D. Ricardo: Specialization D. Ricardo: Specialization Working in Groups Working in Groups Collaboration: Seamless work to achieve common goals: cooperation + competition Collaboration: Seamless work to achieve common goals: cooperation + competition XXI century XX century

7. 7 L L L Competence nodes networking Competences Connectivity Leadership Customers

8. 8 Change of Paradigms Networking characteristics: Networking characteristics: –complexity –dynamics –synthesis, and best guesses –connectivity rather than competence Global issues binding technology, business and legal innovation Global issues binding technology, business and legal innovation –e- space for all –privacy, IPR, ADR etc…. –public-private partnership Digitalization of goods and services Digitalization of goods and services –from cost to value

9. 9 Full Impact Needs Systemic Innovation Component innovation Systemic innovation

10. 10 Interplay needed at all levels Legal & Self-regulatory Economy & Society Infrastructure & Technology

11. 11 Two main complementary financial instruments FP7 :ICT theme, ICT based research infrastructure,… FP7 :ICT theme, ICT based research infrastructure,… –Master and shape the development of ICT CIP :ICT Policy Support programme CIP :ICT Policy Support programme –Ensure the uptake and best use of ICT In addition, regional and structural funds,… In addition, regional and structural funds,…

12. 12 i2010 initiative Self-standing initiative with strong link with the renewed Lisbon agenda Self-standing initiative with strong link with the renewed Lisbon agenda But also anchored in the Commissions policies for cohesion and sustainable development But also anchored in the Commissions policies for cohesion and sustainable development Comprehensive and holistic approach: Comprehensive and holistic approach: –Umbrella initiative for EU information society policies (regulation, research and deployment) Three priorities: Three priorities: –Completing the Single European Information Space –Strengthening innovation and investment in research –Achieving an Inclusive European Information society

13. 13 ICT for collaboration fostering competitiveness Policy directions Knowledge Organizations : Human brains Procedures Business processes Collaboration : Seamless interaction in complex virtualized world Effectiveness : Do tasks anytime, anywhere, with anyone Efficiency : Efficient allocation of resources Creativity : New ideas Innovation Productivity / Growth / Competitivity ICT for collaborative working environments New concepts and methods Policies : P1 Production / Growth P2 Innovation Production P1 P2

14. 14 Workplace innovations and productivity Workplace Innovations account for 89 % of Multifactor Productivity gains* *Black and Lynch. San francisco federal reserve. 2004

15. 15 ICT for collaboration fostering competitiveness Technology research Knowledge Organizations : Human brains Procedures Business processes Collaboration : Seamless interaction in complex virtualized world Effectiveness : Do tasks anytime, anywhere, with anyone Efficiency : Efficient allocation of resources Creativity : New ideas Innovation : New products and services Productivity / Growth / Competitivity ICT for collaborative working environments New concepts and methods Technologies : T1 mobile T2 Collaboration T3 Computing T4 Knowledge T5 Virtualisation T6 Robotics T1 T2 T3 T4 T2 T5 T6

16. 16 Executing the Research Agenda of New Working Environments Mobility to allow work anywhere at anytime, thereby productivity. Seamless connectivity (CALL 2) Mobility to allow work anywhere at anytime, thereby productivity. Seamless connectivity (CALL 2) Collaboration* to ensure the work with whoever owns the needed knowledge, thereby productivity and creativity. Management of complexity (CALL 5) Collaboration* to ensure the work with whoever owns the needed knowledge, thereby productivity and creativity. Management of complexity (CALL 5) Virtualization of the work environment to allow contextualized services, thereby creativity. Virtualization (CALL 6, tbc) Virtualization of the work environment to allow contextualized services, thereby creativity. Virtualization (CALL 6, tbc) Augmentation of human capabilities with artefacts, thereby productivity. (JOINT CALL) Augmentation of human capabilities with artefacts, thereby productivity. (JOINT CALL) *. around a 50% of all companies activities are related to interaction between individuals and between them with the environment.

17. 17 Vision of New Working Environments e-design collaborative platforms grid / utility / … technology drive technology platforms living labs e-businesse-commercee-application Individual (work & private roles) And Group human-centric USABILITY wirelessTVfixedetc.satellite IPv6 Our goals : Integration of technology pillars Filling in the « gaps » in technology pillars specific for collaborative work Missing links, open zones for research

18. 18 Trend visible in the press, or is it actually? Collaborative solutions will be the next billion-dollar category. BusinessWeek (2003)Collaborative solutions will be the next billion-dollar category. BusinessWeek (2003) Almost everything is group-oriented. Everything has to do with the inefficiencies that exist with people working together Bill Gates (Oct. 2003)Almost everything is group-oriented. Everything has to do with the inefficiencies that exist with people working together Bill Gates (Oct. 2003) Collaboration with colleagues, partners and customers will allow to find optimal, innovative solutions. Japans Future office Scenario (April 2004) Collaboration with colleagues, partners and customers will allow to find optimal, innovative solutions. Japans Future office Scenario (April 2004) Global collaboration, customer feedback and personal knowledge management are transforming the workplace today. IWPC (2004) Global collaboration, customer feedback and personal knowledge management are transforming the workplace today. IWPC (2004)

19. 19 SO Collaborative Working Environments. Objectives To develop next generation collaborative working environments, thereby increasing creativity and boosting innovation and productivity. To develop next generation collaborative working environments, thereby increasing creativity and boosting innovation and productivity. These environments should provide collaboration services to make possible the development of worker centric, flexible, scalable and adaptable tools and applications. These environments should provide collaboration services to make possible the development of worker centric, flexible, scalable and adaptable tools and applications. They will enable seamless and natural collaboration amongst a diversity of agents (humans, machines, etc) within distributed, knowledge-rich and virtualized working environments. They will enable seamless and natural collaboration amongst a diversity of agents (humans, machines, etc) within distributed, knowledge-rich and virtualized working environments. Professional virtual communities and nomadic personal access to knowledge should be supported. Professional virtual communities and nomadic personal access to knowledge should be supported.

20. 20 SO Collaborative Working Environments Characteristics Collaborative Working Environments that are: Collaborative Working Environments that are: –Distributed, –Knowledge-rich, –Virtualized, –Mobility components, –Dynamics, ad-hoc creation and dissolution. Complementarity to call 2 (before focus on mobility, now focus on collaboration). Complementarity to call 2 (before focus on mobility, now focus on collaboration). –Lucent technologies (2004): High Speed data for enterprises" (HSDe) for 'Early Adopters', i.e. mobile employees, offers a good chance for UMTS success if operators focus on mobile workforce. In addition, Lucent proposition focuses on mobile employees and not on 'fun' services.

21. 21 SO Collaborative Working Environments Our Approach Co-workers might belong to organizations but our focus is not on the organizations but in the co-worker himself. Co-workers might belong to organizations but our focus is not on the organizations but in the co-worker himself. It is NOT about Virtual organizations It is NOT about Virtual organizations –But its about virtual communities created and dissolved on the fly. It is NOT about Networks of SMEs It is NOT about Networks of SMEs –But its about ad-hoc networks of people working together

22. 22 SO Collaborative Working Environment Focused It is NOT about KM It is NOT about KM –But its about co-work in knowledge-rich environments It is NOT about mobile applications It is NOT about mobile applications –But mobility aspects are to be considered in any project in the context of seamless context sensitivity It is NOT about information workers neither on IT professionals It is NOT about information workers neither on IT professionals –But its about Knowledge workers collaborating with knowledge and information workers.

23. 23 SO CWE. Where we are positioned? FROM Upper layer middleware UP Collaborative Work Platform

24. 24 Conclusions Human Centered Knowledge Society means Human Centered Knowledge Society means –Increased responsibility for the individual –Increased productivity through innovation and creativity –Time gain by collaborative structures and shared environments –Increased possibilities for wealth creation by atypical job relations New paradigms for participation New paradigms for participation New environments for quality of life New environments for quality of life

25. 25 Contact websites http://europa.eu.int/eeurope http://europa.eu.int/eeurope http://www.cordis.lu/ist http://www.cordis.lu/ist http://www.amiatwork.com http://www.amiatwork.com and e-mail: bror.salmelin@cec.eu.int and e-mail: bror.salmelin@cec.eu.int

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